Nortel Modular ICS 6.0, Manual

Page: 102 / 294

102 / Transferring calls
Modular ICS 6.0 System Coordinator Guide P0992640 03
When you put a call on hold, the system can react in one of two
ways if you have SWCA keys defined:
• when you put the call on Hold, the call transfers to a free
SWCA key and all the other extensions with
corresponding SWCA keys display a flashing indicator
beside the button. The call can be picked up at any other
extension. If the call automatically transferred to a SWCA
key when it was answered, then this option puts the call on
hold at the same key.
OR
• when you put the call on Hold, it stays on hold on the line
that it came in on. To make the call available to other
extensions, press a free SWCA key.
Calls with appearances on SWCA keys show a solid indicator
when the call is active. On the extension where the call is
active, an Intercom or Line button also becomes active.
SWCA indicators, call status states (auto assign)
Call is answered
and automatically
assigns to a SWCA
key. Call is put on Hold.
The SWCA
indicator flashes at
all extensions. The
indicator beside the
line key disappears,
freeing up the line Call is retrieved.
An indicator appears beside
the Intercom button. The
SWCA indicator becomes
solid on all extensions,
indicating that the call is
active.
SWCA1
SWCA2
SWCA3
Line 1
Line 2
SWCA1
SWCA2
SWCA3
Line 1
Line 2
SWCA1
SWCA2
SWCA3
Line 1
Line 2
SWCA4
SWCA5
SWCA6
Intercom
Intercom