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Nortel Modular ICS 6.0, Manual

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Nortel Modular ICS 6.0 Manual Download Page 115

Forwarding your calls / 

115

P0992640 03

Modular ICS 6.0 System Coordinator Guide

In certain situations, callers may experience lower volume 
levels when you redirect calls to an external location.

Centralized voice mail and auto attendant

How centralized voice mail and auto attendant systems are 
accessed, depends on which node users are attached.

Using a centralized voice mail system

If your system is part of a network that uses just one Meridian 
voice mail or Norstar voice mail system, how the users access 
the system will depend on which node they reside.

Users with telephones attached to the same system as the voice 
mail system use the internal prompts (F981) to access 
messages.

Users with telephones attached to any other nodes, will be 
prompted to enter a mailbox number, then a password and the 
# key at the end of the sequence. The subsequent voice 
prompts will be the same ones that the users encounter when 
they dial into a system from a remote site.

Summary of Contents for Modular ICS 6.0

Page 1: ...Norstar Meridian and Companion are trademarks of Nortel Networks Nortel Networks 2002 Modular ICS 6 0 System Coordinator Guide 1 800 4 NORTEL www nortel com norstar P0992640 03 Printed in Canada...

Page 2: ......

Page 3: ...y 29 Adding or changing a system speed dial 31 Changing the name of a telephone 34 Changing the name of a line 35 Making changes to Call Forward No Answer 36 Making changes to Call Forward on Busy 38...

Page 4: ...all using Trunk Answer 55 Answer buttons 56 Creating a Conference Call 57 Disconnecting one party 58 Independently holding two calls 58 Putting a conference on hold 59 Splitting a conference 59 Removi...

Page 5: ...avers for making calls 79 Storing a number on a memory button for Autodial 79 Adding an autodial button 79 Choosing a line for Autodial 80 Using intercom as the line for Autodial 80 Using Last Number...

Page 6: ...rd 106 Changing the automatic Call Forward settings for a telephone 106 Changing Forward no answer 106 Changing the delay before a call is forwarded 107 Forward on busy 107 DND on Busy 108 Call Forwar...

Page 7: ...ng Voice Calls using Voice Call Deny 127 Tracking your incoming calls 129 Using Call Log 129 Call Log options 130 Logging a call manually 130 Enabling and disabling autobumping 131 Viewing your Call L...

Page 8: ...ges and calls indication 153 User Preferences 155 Using User Preferences 155 Changing button programming 156 Changing User Speed Dial 157 Changing Call Log options 158 Changing how calls are dialed 15...

Page 9: ...oving telephones 191 Stopping calls from ringing at your telephone Do Not Disturb DND 192 Stopping calls 192 Refusing to answer a call 192 Canceling Do Not Disturb 192 Using Do Not Disturb 192 Using B...

Page 10: ...ate or scheduled services 207 Preventing certain calls from being made 207 Making additional telephones ring 207 Changing the lines used by outgoing calls 208 Turning Services on and off 208 An exampl...

Page 11: ...our Norstar system from an external location 228 Controlling access to your Norstar system 229 Direct inward system access DISA 229 Class of Service COS 229 Maintaining security 230 Accessing Norstar...

Page 12: ...ding alarm codes 243 Testing the telephone 243 Testing the telephone display 244 Testing the telephone buttons 245 Testing the speaker in the telephone handset 245 Testing the telephone headset 245 Te...

Page 13: ...es before a call is forwarded and other day to day programming Once you understand these basic steps you can move on to the many other features described in the second section of the guide and refer t...

Page 14: ...cause of staff turnover or new business contacts You can also assign features and program buttons on individual telephones There are four ways to customize and maintain your Norstar system Initial pro...

Page 15: ...des handy once you start programming What you need to be to do programming Programming is done using a telephone that can show two lines of information on its display Examples of telephones with two l...

Page 16: ...tor Guide P0992640 03 Using Buttons The two line telephone you use for everyday calling can be used for changes and maintenance Examples of telephones with two line displays are shown in the illustrat...

Page 17: ...calling as well as for programming Display buttons Have a variety of uses The current use is shown on the display above each button Dialpad Used for dialing numbers when you are making calls For prog...

Page 18: ...s Volume rocker switch Turns the volume you hear through the handset up or down During programming this switch is used to adjust settings such as for the display contrast Mute Mutes the transmitter in...

Page 19: ...ng overlay When you begin programming a group of buttons on the telephone become the buttons for moving through programming headings and settings The programming overlay is a paper cutout that is incl...

Page 20: ...isplays the first setting within a menu level Moves display one item forward on the current menu level Displays the heading for the current level Moves back one item on the current level Business Seri...

Page 21: ...eading Back Next Show Norstar Programming Overlay Heading Back Next Show Norstar Programming Overlay Shows you the heading for the current level Moves you one item back at the current level Shows you...

Page 22: ...used at a telephone You can change the button programming on any telephone on the system Program names for each line Turn services on or off Ringing service Restriction service and Routing Service Pr...

Page 23: ...rime line Aux ringer Allow redirect Redirect ring ATA settings ATA ans timer Msg Indicate Name User preferences Model Button progrming of buttons B01 BXX CLR TEL FEATR User speed dial of speed dialers...

Page 24: ...hed 5 Sched 6 Off Manual Auto Restrn services Sched Night Evening Lunch Sched 4 Sched 5 Sched 6 Off Manual Auto Routing service Sched Night Evening Lunch Sched 4 Sched 5 Sched 6 Off Manual Auto Sys sp...

Page 25: ...rflow Name Aux Ringer Distnct ring Companion MICS XC only Registration Registration Portable DNs Show DN Available unavailable Radio data Re evaluation Status Radios Cell Assignment Show radio Assigne...

Page 26: ...ou how many telephones have not been updated Press DNs to see the specific extensions where programming changes have not taken effect yet Items disappear from the list as they are updated Press Press...

Page 27: ...Programming Record If there is a problem with the system the installer needs to see a history of the changes you have made Remember to inform people in your office of any changes you have made that a...

Page 28: ...28 Getting started with Norstar Modular ICS 6 0 System Coordinator Guide P0992640 03...

Page 29: ...perations To consult these or other programming operations see either the Table of Contents or the Index Changing the time and date on the display Entering letters and numbers using the dialpad Press...

Page 30: ...the minutes If you are only changing the time and not the date press to end your session In this example you are changing the date to July 15 1998 Press NEXT Press CHANGE Press the dialpad buttons to...

Page 31: ...changing a system speed dial You program a speed dial on your Norstar so that anyone in your office can dial a frequently used number using a three digit code 001 255 To change a speed dial that alre...

Page 32: ...hone number can be up to 24 digits long Your display shows the telephone number which is represented by the row of n characters shown here Press OK Press Press CHANGE to see your options Use prime lin...

Page 33: ...nfigured to display Caller ID Caller ID set and the name of a caller first 1st display then the name you program for the speed dial code is the name that will display For example If you create a speed...

Page 34: ...Press to end your session Or you can press then to program another speed dial number Press Press Press Press Enter the internal number DN of the telephone or voice mail extension In this example the...

Page 35: ...the display shows the letter you want Press Use the dialpad and until you have the entire name Press to use the name you have entered The name can be up to seven characters long including spaces Pres...

Page 36: ...e Press the dialpad button that has the first letter of the name until the display shows the letter you want Press Use the dialpad and until you have the entire name The name can be up to seven charac...

Page 37: ...nal number where you want the calls to be sent In this example the internal number is 221 You can press CLR to change the destination back to None Press Use the CHANGE button to choose the number of t...

Page 38: ...d For more information on Hunt Groups see Programming Hunt Groups on page 161 Press Press Press Press Enter the internal number which gets assigned as the intercom number of the telephone extension In...

Page 39: ...ress CLR to change the destination back to None Press to end your session You can press to continue programming capabilities for this telephone or press three times to return to the Terminals and Sets...

Page 40: ...ple number is 225 If the set has been given a name it appears on the display Press Press Press twice Press CHANGE to turn the feature on A second press turns it off again Press to end your session Pre...

Page 41: ...m Coordinator Guide Turn the night service on and off See Making additional telephones ring on page 207 Use a basic password so others can take care of programming such as changing user speed dials ch...

Page 42: ...42 Frequently used programming operations Modular ICS 6 0 System Coordinator Guide P0992640 03...

Page 43: ...rs are busy For more information on Hunt Groups see Programming Hunt Groups on page 161 Answering an incoming call There are three indications of an incoming call ringing a line button flashing and a...

Page 44: ...hear Flashing on and off for equal lengths of time There is an incoming call on the line Flashing on and off more quickly You have placed a call on hold Flashing on for longer than off Someone else ha...

Page 45: ...to a telephone and the user picks up the handset the call with the highest priority DRP setting is the call that is presented Note External calls always have a higher priority than internal calls Not...

Page 46: ...g Do Not Disturb The system has transferred a call to you from a telephone with Do Not Disturb turned on Nobody answered this call so the system transferred it to you Someone has camped parked or tran...

Page 47: ...odule is an add on device that provides 48 extra memory or line buttons You can connect one or two Norstar CAP modules to the telephone to increase the number of lines it can handle When a CAP module...

Page 48: ...AP module The indicators beside internal autodial buttons on your CAP module show the status of Norstar telephones The indicator is on when the telephone has an active call Do Not Disturb turned on Th...

Page 49: ...s name or telephone number is displayed When you transfer an external call to another Norstar user this information is displayed on the target telephone Call Display information becomes available bet...

Page 50: ...rvices from your telephone company Displaying Call Information before or after answering To find out who is calling or to display information about your current call 1 Press 2 Press or VIEW to display...

Page 51: ...shown at the telephone that answered the call Your installer or customer service representative can program telephones to have automatic Call Display This feature is not available to ISDN terminals Ch...

Page 52: ...he CHANGE button The choices are Name Numbr or Line You may see Unknown name or Unknown number on the display if the information is not available from your telephone company You may see Private name o...

Page 53: ...Norstar system can be divided into nine pickup groups If you are a member of a pickup group you can pick up a call that is ringing at any telephone in your pickup group 1 Press Group Pickup cannot be...

Page 54: ...the telephone you want to program 4 Press twice 5 Press five times 6 Press CHANGE at Pickup grp to assign the telephone to pickup group 1 2 3 or 4 5 6 7 8 9 or to None Displays Tip A Hunt Group call...

Page 55: ...sing Trunk Answer Press Displays There is no call that you can pick up or the ringing call was answered You have tried to pick up a call on someone else s private line Enter the internal number of the...

Page 56: ...tops at that set This allows for another simultaneous call to come in on the same line The same is true for boss B and boss C When incoming call traffic becomes high the calls can then be routed to a...

Page 57: ...T7100 telephones You can create a conference when you are on a call 1 Make a second call 2 Press 3 Press the button where the first call is on hold to create a conference Only the person who establish...

Page 58: ...on of the held call to speak to the remaining person On a T7100 or on an M7100 set 1 Press to place one caller on hold Press again to put the caller you want to keep on hold 2 Press The call is discon...

Page 59: ...r and Business Series terminals except for M7100 or T7100 models 1 Press the line button of the person you want to speak to The other person is automatically put on hold On an M7100 or a T7100 set 1 P...

Page 60: ...onferences together Release one call from the conference before adding another or keep the two conferences separate You have put a conference call on hold You have tried to make a conference call but...

Page 61: ...alls without lifting the receiver 1 Press the line button for the ringing call This step is not necessary if you have a prime line assigned to your telephone 2 Press the button labeled Handsfree mute...

Page 62: ...urned on 2 Dial your call 3 Speak normally Muting the set 1 Press the button labeled Handsfree mute to switch off the telephone microphone so that you can speak privately to someone in your office whi...

Page 63: ...ice may be cut off if you both speak at the same time Noises such as a tapping pencil could be loud enough to turn on your microphone and cut off the incoming sounds To prevent a possible echo keep th...

Page 64: ...g at Handsfree using the CHANGE button There are three ways to set Handsfree for an individual telephone Both Auto and standard Handsfree allow you to use a headset with a Norstar telephone or a Busin...

Page 65: ...the receiver This feature is always turned off for an M7100 or the T7100 set You can turn Handsfree Answerback on or off for a telephone that is programmed to use Handsfree You need the programming te...

Page 66: ...on the call hear a tone and a message appears on the Norstar display You cannot join a call without this tone being heard Creating a conference by releasing privacy If a line is programmed with privac...

Page 67: ...ting by accident If you accidentally drop the receiver back into the telephone cradle while answering a call you can quickly retrieve the call Pick up the receiver again or press the button labeled Ha...

Page 68: ...68 Answering calls Modular ICS 6 0 System Coordinator Guide P0992640 03...

Page 69: ...dial to talk without the receiver if the call is not on your prime line Press a line button and dial to talk without the receiver if Automatic Handsfree is assigned to your telephone Use one of the f...

Page 70: ...a number but the least expensive route that the system is programmed to use is busy Unless you release the call it goes through on a more expensive route The last number you dialed or the number you s...

Page 71: ...d one on hold The telephone you have called is on another call Press LATER to use the Ring Again or Message features The call you are trying to make has been restricted in programming A possible reaso...

Page 72: ...ur system each one giving you access to a different set of external lines It is one way of sharing lines across telephones in a system Your installer or customer service representative programs the li...

Page 73: ...or for the line pool button turns on The indicator turns off when a line becomes available Making calls from an ISDN terminal ISDN terminals do not have line keys or intercom keys as do Norstar teleph...

Page 74: ...hook dialing Using Automatic dial Automatic dial allows you to dial a number without selecting a line Your prime line is selected as soon as you start dialing a number Automatic dial does not work if...

Page 75: ...hen speak A person who receives a priority call while on another call has eight seconds to accept or block the call For information on blocking calls see Stopping calls from ringing at your telephone...

Page 76: ...the default System Coordinator password 3 Press and enter the internal number of the telephone you want to program 4 Press twice 5 Press nine times The display shows Priority call 6 Press CHANGE to c...

Page 77: ...ress before you hang up Using Ring Again cancels any previous Ring Again requests at your telephone Canceling Ring Again 1 Press to cancel a Ring Again request The set you are trying to call has call...

Page 78: ...nnot use Ring Again on your current call You can only use Ring Again while you have a busy signal on an internal call or line pool request or while an internal call is ringing Press YES to use Ring Ag...

Page 79: ...the power to your Norstar system is off for more than three days autodial numbers and some other system programming may be lost from the memory Adding an autodial button Use these features to program...

Page 80: ...by using a line and not a line pool Using intercom as the line for Autodial If you press the button labelled Intercom as the line for an external autodial number you must include a valid line pool acc...

Page 81: ...ber you are entering is a destination code use external autodial Press the memory button you want to program Enter the number you want to program onto the button then press Enter the number you want t...

Page 82: ...d 3 Press and enter the internal number of the telephone you want to program 4 Press 5 Press three times The display shows Restrictions 6 Press twice 7 Press The display shows Allow last no 8 Press CH...

Page 83: ...l to their telephone These numbers also have three digit codes 256 279 Speed dial numbers are subject to the same restriction filters as regularly dialed numbers Your installer or customer service rep...

Page 84: ...this number press the line or intercom button To select a line pool press a programmed line pool button or press the button labelled as intercom and enter a line pool access code For the M7100 and T71...

Page 85: ...r the telephone number exactly as if you were dialing it normally When you are finished press If you want to program a line or line pool selection for this speed dial number select the line or line po...

Page 86: ...l Saved Number Redial can be restricted at individual telephones You need the programming template found at the front of this guide See A map for working in programming on page 22 for more information...

Page 87: ...e Displays You have saved a speed dial number that displays a name rather than the number The number is dialed correctly but you cannot see it You have tried to save the number of an incoming call You...

Page 88: ...88 Time savers for making calls Modular ICS 6 0 System Coordinator Guide P0992640 03...

Page 89: ...cannot retrieve a call placed on hold by another telephone Retrieving a held call You can connect to a call on hold by pressing the flashing line button of the held call Holding automatically If your...

Page 90: ...ere talking to returns you hear them through your telephone speaker Lift the receiver and talk Holding a call exclusively You can put a call on Exclusive Hold so that it can be retrieved only at your...

Page 91: ...ystem Coordinator Guide Using Call Queuing If you have more than one call ringing at your telephone use this feature code to choose the call that has the highest priority Call Queuing answers incoming...

Page 92: ...92 Handling many calls at once Modular ICS 6 0 System Coordinator Guide P0992640 03...

Page 93: ...the transfer press or JOIN You cannot use Last Number Redial Saved Number Redial a speed dial code Priority Call or Ring Again to dial the number for a transfer Depending on how a private network call...

Page 94: ...trying to transfer must be an incoming call on a disconnect supervised line While on a conference call you can remove yourself from the conference and connect the other two callers using the Transfer...

Page 95: ...eceiver The person to whom you tried to transfer a call has Do Not Disturb active on their telephone Press JOIN to transfer the call anyway Press RETRY to transfer the call to someone else Press CANCL...

Page 96: ...because of telephone or line restrictions Complete the transfer in progress before you access a new feature answer another alerting call or select an outgoing line Your transfer cannot be completed f...

Page 97: ...s sent The telephone to which you camped a call did not answer the call The call has come back to you Press CALLBACK or the line button to reconnect to the call On the M7100 or T7100 sets just pick up...

Page 98: ...digit call number between 01 and 25 For example if the Call Park prefix is 1 the first parked call is assigned Call Park retrieval code 101 The call park prefix is assigned during system programming C...

Page 99: ...e Programming Hunt Groups on page 161 The person you were talking to has already parked your call You cannot park the same call You have attempted to use Call Park with no active call on your telephon...

Page 100: ...information about programming buttons through the programming interface Note Telephones without assigned SWCA keys can still retrieve a SWCA call by entering the feature code that was used to park th...

Page 101: ...calls When you answer an external call the system can react in one of two ways depending on what settings were specified in system programming the call may be transferred automatically to a free SWCA...

Page 102: ...ine that it came in on To make the call available to other extensions press a free SWCA key Calls with appearances on SWCA keys show a solid indicator when the call is active On the extension where th...

Page 103: ...hones in the group The call can then be picked up by any other telephone in the group No free call keys If all the SWCA keys are currently occupied when a new call comes in you can still put the call...

Page 104: ...swered If no one answers the call within a set length of time the system directs it back to you Callback generates a variety of displays Most occur after a set delay and are listed in the index Some o...

Page 105: ...all Forward Canceling Call Forward 1 Press Using Call Forward at your telephone When you use all calls go to the destination you select regardless of how Forward on busy and Forward no answer are prog...

Page 106: ...matic options are changed in programming For step by step instructions see Change where a call goes when there is no answer on page 37 Changing Forward no answer Forward no answer redirects unanswered...

Page 107: ...our calls to another telephone on your Norstar system when you are busy on a call or when you have Do Not Disturb activated at your telephone For step by step instructions see Making changes to Call F...

Page 108: ...step instructions see Making Changes to Do Not Disturb on Busy on page 39 If you use DND on Busy the line indicator for an external incoming call flashes but your telephone does not ring Forward on b...

Page 109: ...ose to redirect all your external lines or only some of them Line Redirection takes precedence over the Call Forward feature If both features are active on a set incoming external calls on redirected...

Page 110: ...t calls using one of the following methods Press an external autodial button Enter an external telephone number using no more than 24 digits then press or OK Press or OK if the line you have chosen as...

Page 111: ...front of this guide See Getting started with Norstar on page 13 for more information 1 Press 2 Press the default System Coordinator password 3 Press and enter the internal number of the telephone you...

Page 112: ...inator password 3 Press and enter the internal number of the telephone you want to program 4 Press twice 5 Press three times The display reads Redirect ring 6 Press CHANGE to select Y Yes or N No Disp...

Page 113: ...elect the line that is used to redirect calls out of the system Press the lines to be redirected To undo a line selection press it again Press ALL to redirect all your lines Continue to press the line...

Page 114: ...tons on your telephone You can answer the telephone if it rings while you are in the middle of programming Line Redirection but none of the Norstar call handling features are available until the featu...

Page 115: ...stem If your system is part of a network that uses just one Meridian voice mail or Norstar voice mail system how the users access the system will depend on which node they reside Users with telephones...

Page 116: ...116 Forwarding your calls Modular ICS 6 0 System Coordinator Guide P0992640 03...

Page 117: ...1 Press 2 Choose a page type Page types are through the telephone speakers internal page through an external speaker external page both internal and external combined page 3 If necessary choose a zon...

Page 118: ...u want to program 4 Press twice 5 Press seven times The display reads Paging 6 Press CHANGE to select the setting Y Yes or N No Creating page zones Each telephone can be assigned to one of six zones f...

Page 119: ...omatically turned off Displays Tip Make sure that everyone who needs to make page announcements has a list showing which telephones are in which page zones Enter this information into your Modular ICS...

Page 120: ...e indicates if you have any messages waiting The Messages feature uses a message waiting list to keep a record of your internal messages and your external voice mail messages if you subscribe to a voi...

Page 121: ...If the analog telephone has the Message Reply Enhancement feature set to Yes the message waiting indicator is turned off automatically after the reply call is answered no matter from where the call is...

Page 122: ...or to move through your messages On a telephone with a two line display 1 Press MSG The display shows your first message 2 Press NEXT to move through your messages Replying to a message You can call...

Page 123: ...nhancement feature set to Yes and the sender is the designated direct dial telephone the message waiting indicator is turned off automatically after the reply call is answered no matter from where the...

Page 124: ...d external messages on an analog telephone connected to an Analog Station Module Press to invoke the Cancel Message Waiting feature On analog telephones connected to an ASM the Cancel Message Waiting...

Page 125: ...ssage itself exists in your voice message center until you erase it there You are trying to call from your message waiting list The line that you want to use is being used by the identified Norstar us...

Page 126: ...messages Press NEXT to move through your messages You are trying to send a message to a user whose message waiting list is full You have tried to send a message but list of sent messages on your set i...

Page 127: ...ur telephone you can respond to a voice call without touching the telephone Handsfree Answerback is not available to the M7100 or the T7100 sets When someone makes a voice call to you simply start tal...

Page 128: ...ree mute or pickup your receiver to respond to the voice call The telephone receiving the call cannot accept voice calls for one of the following reasons it is active or ringing with another call Call...

Page 129: ...lied by an ISDN service package that comes with calling line identification CLID Call Log creates a record of incoming external calls For each call the log can contain sequence number in the Call Log...

Page 130: ...th this feature you can select the type of calls to be stored in your Call Log Choose from four Autolog options No one answered Unanswerd by me Log all calls No autologging 1 Press The display shows t...

Page 131: ...ss to disable autobumping Viewing your Call Log To view your log 1 Press The display shows the number or previously read items old and the number of new unread items new in the log 2 Press or OLD to v...

Page 132: ...each call may vary depending on the type of call For example if the call was placed from a Centrex or PBX system the first few numbers may need to be trimmed before you can make the call If the number...

Page 133: ...our password 1 Press to enter Call Log If you have programmed a password the display reads Password 2 Enter your four digit password If you forget your Call Log password it can be deleted in programmi...

Page 134: ...sentative can program each telephone to automatically log calls coming in on a line Displays The caller s name is unavailable The caller s number is unavailable _ indicates a new item indicates that t...

Page 135: ...items in your Call Log Press to change the first line of the display to the current time and date You have viewed your last old log item and now view your new log items No information is available fo...

Page 136: ...ice you can access that service through your Norstar system Your installer or customer service representative programs your Norstar telephone to indicate when you have a voice message waiting on a par...

Page 137: ...redirection status of the line Press or press VIEW or VIEW to view a number that is too long to fit on the display Press or OK when you are done The display shows the directory number of the telephon...

Page 138: ...the language on the display You can select the language used on the display of each set The languages supported depends on which Profile was installed on your system at Startup English is the default...

Page 139: ...features 1 Press 2 Press the memory button you want to program with a feature 3 Enter the appropriate feature code you want to assign onto the button The following feature codes cannot be programmed...

Page 140: ...valid feature code Press and enter the feature code you want to assign to the button You cannot enter invalid codes You have programmed a button with a feature that was already programmed onto anothe...

Page 141: ...iry feature to verify the button functions and to avoid activating features as you put the labels onto the buttons For more information refer to Finding out what a button does using Button Inquiry on...

Page 142: ...ssigned automatically to the programmable buttons on installed sets These defaults vary depending on the template you choose and the style of telephone The default features are listed mapped out below...

Page 143: ...ons Note the button numbering for the upper buttons of this set They are mapped to the equivalent from the M7310 Norstar set However since there is no second level to the memory buttons on this set th...

Page 144: ...utton Function Square template Button Function 11 Set 221 17 Set 224 13 Set 222 19 Set 225 15 Set 223 21 Set 226 01 Line 1 06 02 Line 2 07 03 Call Fwd 08 04 09 05 10 PBX template Centrex template 11 S...

Page 145: ...6 01 Line xx 06 02 07 02 07 03 Call Fwd 08 03 Call Fwd 08 04 09 04 09 05 10 05 10 12 Set 233 11 Set 221 20 Set 237 19 Set 225 28 Set 241 27 Set 229 Note This example shows defaults for a system with t...

Page 146: ...buttons for the Norstar M7310 set Button Function Square template Button Function 01 Line 1 06 02 Line 2 07 03 Call Fwd 08 04 09 05 10 PBX template Hybrid template 01 06 01 Line 1 06 02 07 02 07 03 C...

Page 147: ...during startup Refer to Using Buttons on page 16 Function Square template Function 01 Line 1 13 Call Fwd 02 Line 2 14 03 15 04 16 Saved No 05 17 06 18 07 19 08 20 09 21 10 22 11 23 12 24 PBX template...

Page 148: ...re the same depending on which template was applied Centrex template DID template 01 Line xx 13 Call Fwd Line xx 13 Call Fwd 02 14 14 03 15 blank 15 04 16 blank 16 Saved No 05 17 blank 17 06 18 blank...

Page 149: ...ver they are automatically assigned to specific buttons as described on this and the following page None of these buttons can be assigned to M7100 or T7100 sets as these sets have only one program but...

Page 150: ...ne can have up to four answer buttons On the M7310 set they appear above Intercom buttons in the right column and continue up from the bottom in the left column replacing the features on those buttons...

Page 151: ...ave exchanged position You have tried to move a line to a button that cannot be used as a line button such as an intercom button Handsfree Mute button or an answer button Press the button of the line...

Page 152: ...the ring volume 1 Press The telephone rings 2 Press to adjust the volume left end for lower and right end for higher Hiding the message or calls indication The display that shows you have messages or...

Page 153: ...Customizing your telephone 153 P0992640 03 Modular ICS 6 0 System Coordinator Guide Restoring the messages and calls indication Press...

Page 154: ...154 Customizing your telephone Modular ICS 6 0 System Coordinator Guide P0992640 03...

Page 155: ...ing User Preferences 1 Press 2 Enter your System Coordinator or Basic password the default passwords are and By using a Basic password it is possible to have someone else do day to day upkeep of the t...

Page 156: ...ging button programming Press at Button prgrming The display shows the number of buttons on the telephone An example is shown in Displays at the end of this section If the telephone has a CAP module y...

Page 157: ...ant to change CANCL Moves you out of a setting without making any changes to it CLR Erases the button TEL Programs the key as an autodial number for an internal or an external number If it is an exter...

Page 158: ...e you choose for a User Speed Dial code must be one that the telephone can use For example if the telephone does not have access to Line Pool B and you use that pool code with the speed dial code the...

Page 159: ...ssion does not change when you are programming another telephone Changing the ring type At Ring type press CHANGE until you see the option you want to use Descriptions for ringing options are found on...

Page 160: ...nternal number Press to see more information The button is used for intercom Press to see more information about the button You cannot store a feature or number on it The button is used for an Answer...

Page 161: ...ment answering calls for help Hunt Groups can be used to route calls to a support service such as a Help Line for a software company Specialists dealing with Product A can be in one group and speciali...

Page 162: ...how incoming calls are distributed how long the system looks for available members where a call goes if all members are busy Note Videophones should not be programmed as members of a Hunt Group Hunt...

Page 163: ...mber of a Hunt Group and is called a member DN Consult your customer service representative to determine your Hunt Group number range 1 Place the appropriate programming overlay on your programming se...

Page 164: ...rd 3 Press ADMIN The display shows Terminals Sets 4 Press until the display shows System prgrming 5 Press The display shows Hunt groups 6 Press The display shows Show group 7 Enter the Hunt Group numb...

Page 165: ...ord 3 Press ADMIN The display shows Terminals Sets 4 Press until the display shows System prgrming 5 Press The display shows Hunt groups 6 Press The display shows Show group 7 Enter the Hunt Group num...

Page 166: ...erns of the incoming line or the Hunt Group then the Hunt Group will use the ring of the corresponding member telephones If the incoming call line has a higher ring pattern assigned than the Hunt Grou...

Page 167: ...e call at the first set in the Hunt Group Distribution is complete when the first free set is found Simultaneous calls can be presented Distribution is order based In Sequential mode you can program y...

Page 168: ...p 7 Enter the Hunt Group number you want to program 1 30 8 Press The display shows Member DNs 9 Press until the display shows Mode 10 Press CHANGE to set the mode Sequential Rotary Broadcast 11 Press...

Page 169: ...setting A Hunt Group is considered busy if one of two scenarios exists all of its members are being presented an incoming Hunt Group call all of its members are active on a Hunt Group call There are t...

Page 170: ...7 Enter the Hunt Group number you want to program 1 30 8 Press The display shows Member DNs 9 Press until the display shows If busy 10 Press CHANGE to set the mode BusyTone Overflow Queue 11 Press to...

Page 171: ...ing the overflow set This setting allows you to program the overflow set to which the Hunt Group calls are to be routed Unless the overflow position is a Hunt Group set the call ceases to be a Hunt Gr...

Page 172: ...g the name This setting allows you to program the Hunt Group name such as Service or Sales The name can be up to seven characters in length 1 Place the appropriate programming overlay on the set you a...

Page 173: ...gramming Hunt Groups 173 P0992640 03 Modular ICS 6 0 System Coordinator Guide 11 Use the dialpad to enter the name of the Hunt Group 12 Press to store the name 13 Press to exit or to continue programm...

Page 174: ...174 Programming Hunt Groups Modular ICS 6 0 System Coordinator Guide P0992640 03...

Page 175: ...eaning staff to set alarms or indicate room condition Up to five sets can be assigned to the same room number such as for fax lines internet dial up etc Administration set this telephone must be a two...

Page 176: ...splays 9 Enter a new password then press OK Cond pswd Change this password frequently to maintain security 1 Place the appropriate programming overlay on the set you are using to do programming 2 Pres...

Page 177: ...mber Then you need to administer the room occupancy and state of the room Programming room information Use this setting to assign set DNs to a specific room 1 Place the appropriate programming overlay...

Page 178: ...etting affects the Room occupancy feature 1 Place the appropriate programming overlay on the set you are using to do programming 2 Press CONFIG The display shows Password 3 Press ADMIN The display sho...

Page 179: ...ress ADMIN The display shows Terminals Sets 4 Press until the display shows Hospitality 5 At the Hospitality heading press until Service time displays 6 Press Hour 00 displays 7 Press CHANGE and enter...

Page 180: ...Oc of rm 3 Enter the room number and press OK The set displays rrrrr Vacant 4 Press the CHANGE display key and select the required status for the room set 5 To program other rooms press the FIND or NE...

Page 181: ...indicate Set to srv done Press to indicate Set to needs srv The set displays the selected prompt 3 Press to exit Using the admin set 1 Press 2 Enter the Desk admin password if you are prompted for a...

Page 182: ...Press until the display shows Hospitality 5 At the Hospitality heading press until Alarm displays 6 Press Attn attempts 3 displays 7 Press CHANGE until you find the number you want 1 5 8 Press Retry i...

Page 183: ...current or last alarm time set for a room assign an alarm time for any room change an alarm time for any room cancel an pending alarm for any room To program the alarm follow these steps 1 Press 2 En...

Page 184: ...nge the alarm time press CHG The set displays Enter time 3 To enter a new time do one of the following If the clock uses a 24 hour format enter an hour between 00 and 23 and minutes between 00 and 59...

Page 185: ...om Digital set Press Analog set Press Turning off an alarm When the alarm rings the user can release the ring by doing one of the following depending on the type of set in the room Digital set Press a...

Page 186: ...186 Using the Hospitality features Modular ICS 6 0 System Coordinator Guide P0992640 03...

Page 187: ...e Telephone features Installing Business Series Terminals If you are connecting a Business Series Terminal for the first time refer to the following illustrations as a guide Installing the Business Se...

Page 188: ...siness Series Terminal using the stand Installing without the angled base Mount the keystation onto the screws and slide it down Mount the stand as shown and insert screw Use the screw that came with...

Page 189: ...m Coordinator Guide Installing Norstar telephones If you are connecting a Norstar telephone for the first time refer to the following illustrations as a guide Installing a Norstar telephone Connect to...

Page 190: ...190 Telephone features Modular ICS 6 0 System Coordinator Guide P0992640 03 Mounting a Norstar telephone on the wall 1 2 3 4 5 6...

Page 191: ...your installer or customer service representative you can move your telephone from one Norstar jack to another without losing any of its custom programming If you want to replace a telephone and cance...

Page 192: ...riority call Press while your telephone is ringing Canceling Do Not Disturb Press Displays Using Do Not Disturb Once you turn Do Not Disturb on calls are forwarded to the prime telephone only if there...

Page 193: ...all Or press to turn it off Tip Norstar sets that are members of a Hunt Group can temporarily leave a Hunt Group by activating this feature Hunt Group calls arriving while a set is in Do Not Disturb m...

Page 194: ...194 Telephone features Modular ICS 6 0 System Coordinator Guide P0992640 03...

Page 195: ...equipment ISDN PRI PRI is economical because separate analog trunks and data circuits are not needed for Direct Inward Dialing DID Direct Outward Dialing DOD and data transfer With PRI there is great...

Page 196: ...a Norstar set but not on an ISDN terminal If the Calling Party Name has the status of private it may be displayed as Private name If the Calling Party Name is unavailable it may be displayed as Unkno...

Page 197: ...rt of Emergency 911 Dialing service by Customer Premises Equipment vary Consult your local telecommunications service provider regarding compliance with applicable laws and regulations If transmission...

Page 198: ...vate calls connect your set with a private network DID and DOD calls are supported A private dialing plan may be used Tie Tie lines are private incoming and outgoing lines that connect Private Branch...

Page 199: ...dialed provides the ability to map user dialed digits to a service type on a Call by Call basis allows long distance carrier selection via user dialed Carrier Access Codes Depending on the type of dia...

Page 200: ...lls until a B channel is available or until both B channels are available in the case of a video terminal Thus the number of terminals installed must take into account whether you require dedicated ac...

Page 201: ...tus of private it may be displayed as Private name If the Calling Party Name is unavailable it may be displayed as Unknown name Your Norstar system displays the name of the called party on an outgoing...

Page 202: ...vice representative to determine if the new ISDN features are supported with your service provider Call Forward Call Forward allows you to forward your calls to an external telephone number 1 Select a...

Page 203: ...ting the handset if an ISDN line is your prime line 2 Consult your service provider for the appropriate feature code to enter on your dialpad Automatic Call Back If you call a number and it is busy en...

Page 204: ...unction that allows forwarding and redirection of calls outside the Norstar network when using an ETSI ISDN line Functionality is similar to that of External Call Forward ECF NCD redirects calls using...

Page 205: ...make two simultaneous voice or data calls or one data call and one voice call ISDN applications for BRI and PRI ISDN terminal equipment delivers a wide range of powerful business applications Videocon...

Page 206: ...vides an affordable and fast means for employees at remote sites at home or branch offices to access local area networks LANs Leased line backup Essential backup for leased lines can be provided using...

Page 207: ...o turn Services on and off and display what Services are in use This is called the control telephone Preventing certain calls from being made Restriction service prevents a user from making certain ki...

Page 208: ...matic and Off Manual allows you to turn the service on and off at any time from a control telephone using a feature code Automatic allows you to use the preassigned stop and start time for a service Y...

Page 209: ...calls But calling it Night Schedule does not mean it can only be used with a schedule You can turn the Night Schedule for Restriction Service on or off as needed any time of the day or night If you de...

Page 210: ...s on and off using feature codes The master control for services is in programming See Turning Services on and off on page 208 Day to day use of Services is controlled using the following feature code...

Page 211: ...iewing the active Services on a two line display When a Service is active the control telephone display reads Services ON 1 Press LIST The display shows the first active Service and the schedule that...

Page 212: ...g service schedule displays Press or NEXT to see the other Ringing service schedules Press or OK to select the desired schedule You are viewing the active Services Press or NEXT to see the other activ...

Page 213: ...vice schedule comes into effect at the programmed time Direct dial calls to a direct dial telephone ring at the extra dial telephone only when you enter the Ringing service feature code at that direct...

Page 214: ...to assign a new password The password is a one to six digit number It is advised to make your password at least six digits long for security reasons If you press CHANGE but do not enter a new password...

Page 215: ...or other services operate on a schedule changing the time can allow someone to bypass the programming Registration password The Registration password is used to control the registration of Companion p...

Page 216: ...their Call Log password you can clear it in programming The individual can then enter a new password from his or her telephone You need the programming template found at the front of this guide See G...

Page 217: ...ure access to a room condition setting from each room set for housekeeping staff Desk pswd Change this password frequently to maintain security At Hospitality 1 Press 2 Desk pswd 4677 displays 3 Press...

Page 218: ...vices to activate the extra dial telephone You cannot forward calls to a direct dial telephone that is outside your Norstar system See Making changes to Call Forward No Answer on page 36 Note ISDN ter...

Page 219: ...button marked Handsfree Mute Bypassing a Hotline Press a line button or use the Pre Dial or Automatic Dial feature before you pick up the receiver or press the button marked Handsfree Mute on a hotli...

Page 220: ...tem Coordinator password 3 Press at Terminals Sets 4 Enter the internal number of the telephone you want to program and press The display reads Capabilities 5 Press 6 Press until the display reads Hot...

Page 221: ...allows you to place the telephones and external lines for which it has responsibility into and out of service schedules See Using alternate or scheduled services on page 207 Settings for this telepho...

Page 222: ...oordinator password 3 Press at Terminals Sets and enter the internal number of the telephone you want to program 4 Press 5 Press until the display reads Restrictions 6 Press twice 7 Press until the di...

Page 223: ...ess The display reads Capabilities 5 Press 6 Press until the display reads Aux ringer 7 Use CHANGE to select Y Yes or N No Your installer or customer service representative can program the auxiliary r...

Page 224: ...nting a telephone from using Link Link can be restricted at individual telephones You need the programming template found at the front of this guide See Getting started with Norstar on page 13 for mor...

Page 225: ...ng inserts a 1 5 second pause into the dialing sequence Long Tones The Long Tones feature allows you to control the length of a tone so that you can signal devices such as fax or answering machines wh...

Page 226: ...un Stop Run Stop inserts a break point into a sequence of dialed numbers or characters used for automatic dialing This may be necessary when you are connecting to a PBX or similar host system For exam...

Page 227: ...hen wait for dial tone from that system before dialing the rest of your number The Wait for Dial Tone symbol uses two of the 24 spaces in an autodial or speed dial sequence Displays Using pulse dialin...

Page 228: ...duced transatlantic charges You provide the sales representative with a Class of Service password that gives access to the transatlantic line The sales representative can then telephone into the Norst...

Page 229: ...umber callers hear a stuttered dial tone and must enter a Class of Service password before they are allowed into the system Class of Service COS To control the level of telephone service a remote user...

Page 230: ...s your company Accessing Norstar remotely over the public network 1 Dial the Norstar system remote access number 2 When you hear a stuttered dial tone enter your COS password 3 Wait for the system dia...

Page 231: ...e Norstar remotely Fast busy tone You have done one of the following Entered an incorrect COS password Your call is disconnected after five seconds Taken too long while entering a COS password Your ca...

Page 232: ...ote package COS passwords are programmed by either your customer service representative or installer Users should memorize their COS passwords instead of writing them down Typically each user has a se...

Page 233: ...from outside the office you may have to enter a Class of Service password to gain access to the system See Using your Norstar system from an external location on page 228 Blank display Enter your pas...

Page 234: ...234 Using System features Modular ICS 6 0 System Coordinator Guide P0992640 03...

Page 235: ...even while you are on a call 1 Press 2 Enter the internal number of the telephone whose programming you want to review 3 Use BACK SHOW and NEXT to navigate through the settings Line profile Line profi...

Page 236: ...e dialing Disconnect supervision When Disconnect Supervision is assigned to a line the Norstar system monitors it to detect if an external caller hangs up This allows the system to release the line fo...

Page 237: ...mber followed by the function assigned to your single memory button Line assignment Any of the lines in your system can be assigned to any of your telephones Your installer or customer service represe...

Page 238: ...incoming line may provide connections to several different target lines This allows each person or department in the office to have their own number without having a separate external line for each nu...

Page 239: ...not have line buttons they work differently from other Norstar telephones Where other telephones can require that you select a line button to answer a call on the these sets you simply pick up the rec...

Page 240: ...t indicators There is a single memory button without an indicator on the M7100 and the T7100 sets Memory buttons can be used as answer autodial line and programmed feature buttons Line intercom and an...

Page 241: ...iver or press the key labeled Handsfree Mute This is your prime line Private lines A private line is exclusive to a particular telephone Calls that are put on hold or left unanswered on a private line...

Page 242: ...242 General System features Modular ICS 6 0 System Coordinator Guide P0992640 03...

Page 243: ...rs on the alarm telephone display 1 Record the alarm number 2 Press TIME and record the time displayed 3 Call your installer or customer service representative and report the alarm code 4 After speaki...

Page 244: ...go ahead with the test During the test the display should be filled with solid dark blocks and all the indicators next to the buttons on the telephone should be turned on Any Busy Lamp Field BLF or C...

Page 245: ...nto the telephone 1 Press then or NEXT twice The display reads Handset test 2 Press TEST or to go ahead with a handset test 3 Pick up the handset and listen Dial tone sounds through the handset at max...

Page 246: ...volume The volume returns to its previous setting when you end the test 3 Pressing any button ends the test Testing the power supply to a telephone 1 Press then or NEXT until the display reads Power t...

Page 247: ...e You have tried to use a feature that is not available in the present setup of your Norstar system You cannot use the feature you have chosen because your telephone is locked See Using Set lock on pa...

Page 248: ...hone 221 or you have an answer button for telephone 221 and an external call is ringing on that telephone The call on line 001 is being transferred to you by someone else in your Norstar system A camp...

Page 249: ...ansfer the priority call in which case you must press the line button of your original call to reconnect Use DND or press BLOCK to reject a priority call You have no free line buttons on which to rece...

Page 250: ...tative or installer The telephone has been set up to dial an external number on a prime line but the telephone does not have a prime line This must be corrected by your customer service representative...

Page 251: ...one under Line Access in Terminals and Sets programming Autobumping A feature that determines what the system does with new Call Log items when your Call Log is full When Autobumping is on a new log e...

Page 252: ...source has been attached to the ICS and the feature has been enabled under Feature settings in Sys prgrmmng Basic password A one to six digit password that prevents unauthorized access to the most com...

Page 253: ...orstar system by selecting an internal line and entering a retrieval code The retrieval code appears on the display of your telephone when you park the call You can park up to 25 calls on the system a...

Page 254: ...anion Wireless The name for Nortel Networks communication systems which use radio technology to transmit and receive signals between its components and the Norstar system Companion Wireless provides m...

Page 255: ...available only when you dial on hook Direct dial A feature that allows you to dial a designated telephone in your Norstar system with a single digit such as the main receptionist As many as five dire...

Page 256: ...n you receive a call but the call will not ring DTMF See Dual tone multifrequency dual tone multifrequency Two distinct telephone signaling tones used for dialing E Emergency 911 dialing The capabilit...

Page 257: ...when you hang up the Group Listen call H Handsfree A feature you can use to make calls without using the telephone receiver Full Handsfree is activated under Capabilities in Terminals Sets programming...

Page 258: ...h 32 system telephones and up to 48 external lines or with the addition of Trunk Modules TM that supports more external lines or Station Modules SM that support more system telephones Integrated Servi...

Page 259: ...Norstar system The system may be set up to give a brief ring when a call comes in on a redirected line under Capabilities in Terminals Sets programming This feature differs from Call Forward in two wa...

Page 260: ...ource A radio or other source of music can be connected to the Integrated Communication System to provide music for the Music on Hold and Background Music features A music source is not part of the No...

Page 261: ...ng sequence For pulse dialing inserts a 1 5 second pause into the dialing sequence PBX private branch exchange Pickup Group A telephone can be placed into one of nine call pickup groups A call ringing...

Page 262: ...amming Setting the way the Norstar system will work Programming includes system wide settings and individual telephone and line settings programming overlay A paper template that is placed over the fo...

Page 263: ...n be applied to lines sets specific lines on a set and to Class of Service passwords The Norstar system can handle up to 100 restriction filters Restriction service A Services section that allows you...

Page 264: ...y A programming section that allows you to copy programmable settings from one telephone to another of the same type Set Copy provides two options duplicating System Data and User Data or duplicating...

Page 265: ...Speed programming heading System ID The System ID or System Security number can be accessed on any programming telephone display by pressing or System wide Call Appearance SWCA keys to These 16 featur...

Page 266: ...der Feature settings in System programming Transfer Callback does not apply to calls transferred externally Trunk The physical connection between the Norstar system and the outside world using either...

Page 267: ...e message center If you have subscribed to Call Display services you can receive visual Voice Message Waiting Indication providing your telephone has a display If you have Voice Message Waiting Indica...

Page 268: ...268 Glossary Modular ICS 6 0 System Coordinator Guide P0992640 03...

Page 269: ...Not Disturb canceling 85 192 turning on 85 75 192 Exclusive Hold 79 90 Feature Button programming 3 139 Group Listening canceling 802 61 using 802 60 Hide message display 806 152 Host System Dialing S...

Page 270: ...232 dialtone for remote calls 231 external lines 238 fast busy tone for remote calls 231 from outside the system 228 remote access tones 231 stuttered dial tone for remote access 231 using a COS 229...

Page 271: ...5 using dialing modes 74 attendant answer button 57 Auto Call information see Caller ID set auto answer using COS password 232 autobumping enable disable 131 autodial button inquiry 137 choosing a lin...

Page 272: ...10 lower buttons 146 M7324 telephone 147 T7316 Business Series Terminal 143 Button erased 80 Button Inquiry 137 buttons Answer button 56 asssign handsfree and mute 65 Button Inquiry 137 CAP 47 changin...

Page 273: ...rd 133 134 canceling 134 changing 133 set 129 using 129 viewing 131 Call Park description 98 picking up calls 237 retrieval codes 98 Call Pickup Directed Pickup 52 message forwarded 121 picking up cal...

Page 274: ...mping calls see Camp on camp on tones 96 using 96 Can t ring again 70 78 CANCEL 241 cancel a transfer 95 Call Forward 105 call log password 134 Do Not Disturb 192 group listening 61 Hospitality alarm...

Page 275: ...e schedules 221 turn service off 211 turning services off on 207 viewing active services 211 custom programming moving sets 191 customizing CAP 47 customizing your telephone adjusting ring volume 152...

Page 276: ...lso DISA 229 direct dial telephone programming 218 using 218 DISA COS password 229 disable autobumping 131 disconnect from conference 59 releasing a call accidentally 67 disconnect supervision assigni...

Page 277: ...Long Tones 225 line pool 221 transferring 94 using Link 223 using Programmed Release 226 external line routing table 221 external line buttons 150 external lines call fowarding 105 name display 191 e...

Page 278: ...ansfer 93 Callback 104 Camp on 96 changing ring type 152 Class of Service password 232 Conference Calls 57 contrast adjustment 138 dialing modes 73 dialing signal Programmed Release 226 run stop 226 W...

Page 279: ...et 62 preventing echo 63 programming 64 talking in turn 63 using 63 Handsfree 64 handsfree changing voice path 159 Handsfree Answerback programming 65 Voice Call 127 handsfree button 18 149 headset ch...

Page 280: ...161 queue time out 170 removing members 163 rerouting to a Hunt Group 56 Rotary mode 167 Sequential mode 167 setting the name 172 simultaneous ring 167 temporarily leaving group 193 unassigning lines...

Page 281: ...nferencing using 205 ISDN terminal Automatic Call Back 203 Automatic Recall 203 Call Forward 202 calling the call forward number 203 cancel Call Forward 203 no ONN 197 L LAN remote access using ISDN a...

Page 282: ...248 LineXXX to prime 46 Link blocking 224 host system dialing signals 223 program on memory button 224 LIST 157 listening 61 listening on hold 90 log space programming 134 log view call log 131 loggi...

Page 283: ...iding display 152 removing from list 124 replying 122 restoring call indication 153 sending 120 sending using the display 120 viewing 122 125 Messages Calls 126 135 microphone muting 62 using correctl...

Page 284: ...service 70 95 97 109 248 Not incoming 204 Not subscribed 204 numbers entering with dialpad 33 O OK 241 On another call 71 77 On hold 90 one button dialing see Autodial one line display 7100 and 7208...

Page 285: ...d line 60 prevent calls restriction services 207 PRI 2 way DID 197 Call by Call 198 Dialing Plan 199 DID 195 DOD 195 emergency 911 197 ISDN description 195 name and number blocking 197 Network Name Di...

Page 286: ...ng 118 Pause 225 personal programming 14 programmed release 226 programming indicator 19 programming indicator 19 programming map 22 26 programming overlay 19 queue timeout 170 recording changes 14 Re...

Page 287: ...ital phone 122 reporting alarm codes 243 Restr n 212 Restricted call 71 96 250 restricting access to Norstar 229 access using COS password 229 feature use see Set Lock telephone feature use 221 teleph...

Page 288: ...e 210 overflow routing 239 routing service 208 turn off 211 turn on manually 209 service done Hospitality 180 Service Modes see Services service provider features 911 service 191 Automatic Call Back 2...

Page 289: ...g 100 system access changing programming passwords 214 system code system speed dial 31 System Coordinator maintaining 911 records 197 password 14 programming 26 Restriction and routing service 210 sy...

Page 290: ...service schedules 221 control set 210 default button assingment 142 denying voice call 127 dialpad buttons 17 direct dial 218 directed pickup 52 disconnect supervision 236 display buttons 19 display...

Page 291: ...ll 127 top level menus 22 tracking incoming calls Call Log 129 transfer calls monitoring 104 cancelling 95 see Call Transfer Transfer denied 96 transferring calls 93 Callback 104 parking a call 98 usi...

Page 292: ...cant call restrictions 179 videoconferencing using ISDN applications 205 VIEW 241 viewing active Services 211 Call Log 131 messages 122 125 Voice Call 126 128 answering 127 cancel 127 deny 127 Voice c...

Page 293: ...Backup programming overlays Business Series Terminals Programming Overlay P0914001 01 Heading Back Show Next Heading Back Next Show Norstar Programming Overlay PO698666 Issue 02 Printed in Canada...

Page 294: ...e slots provided on the back cover Apr s avoir termin la programmation rangez la grille Norstar dans les fentes pr vues cet effet la fin de ce guide Cuando haya terminado de programar inserte en estas...

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