Troubleshooting
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ProSAFE Dual Band Wireless-N Access Point with RFID Support, WNDAP380R
If you use a power cord to provide power to the wireless access point, check these
items:
•
Make sure that the power cord is connected to the wireless access point.
•
Make sure that the power adapter is connected to a functioning power outlet. If it is in a
power strip, make sure that the power strip is turned on. If it is plugged directly into the
wall, verify that it is not a switched outlet.
•
Make sure that you are using the correct NETGEAR power adapter that is supplied with
your wireless access point.
The Active LED or the LAN LED Is Not Lit
There is a hardware connection problem.
Check these items:
•
Make sure that the cable connectors are securely plugged in at the wireless access point
and the network device—hub, (PoE) switches, or router.
•
Make sure that the connected device is turned on.
•
Make sure that the correct cable is used. Use a standard straight-through Category 5
Ethernet cable such as the one that came with the wireless access point. If the network
device has Auto Uplink (MDI/MDIX) ports, you can use either a crossover cable or a
normal straight-through cable.
The WLAN LED Is Not Light
The wireless access point’s antenna is not working. If the WLAN LED remains off, either
disconnect the cables to the PoE switches and then reconnect them again, or disconnect the
adapter from its power source and then plug it in again.
Contact NETGEAR technical support if the WLAN LED remains off.
You Cannot Access the Internet or the LAN from a
Wireless-Capable Computer
There is a configuration problem.
Check these items:
•
You might not have restarted the computer with the wireless adapter to allow TCP/IP
changes take effect. Restart the computer.
•
The computer with the wireless adapter might not have the correct TCP/IP settings to
communicate with the network. Restart the computer and check that TCP/IP is set up
correctly for that network. In Windows, the usual setting for Network Properties
is to
obtain an IP address automatically.