Troubleshooting
121
ProSAFE Dual Band Wireless-N Access Point with RFID Support, WNDAP380R
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you could have one of the following problems:
•
Wrong physical connections:
-
Make sure that the
Active LED and LAN LED are lit. If one or both of these LEDs
are off, follow the instructions in
The Active LED or the LAN LED Is Not Lit
on
page
118.
-
Check that the corresponding link LEDs are lit on the hub, switch, or router ports
that are connected to your computer and the wireless access point.
•
Wrong network configuration:
-
Verify that the Ethernet card driver software and TCP/IP software are both
installed and configured on your computer.
-
Verify that the IP address for your wireless access point and your workstation are
correct and that the addresses are on the same subnet.
Test the Path from Your Computer to a Remote Device
After verifying that the LAN path works correctly, test the path from your computer to a remote
device.
1.
From the Windows toolbar, click the
Start
button, and select
Run
.
2.
In the Windows Run window, type:
ping -n 10
<
IP address
>
where <
IP address
> is the IP address of a remote device such as the DNS server of your
ISP.
If the path is functioning correctly, replies as in the previous section display. If you do not
receive replies:
•
Check that your computer has the IP address of your router listed as the default wireless
access point. If the IP configuration of your computer is assigned by DHCP, this
information is not visible in your computer’s Network Control Panel. Verify that the IP
address of the router is listed as the default wireless access point.
•
Check to see that the network address of your computer (the portion of the IP address
specified by the netmask) is different from the network address of the remote device.
•
Check that your cable or DSL modem is connected and functioning.
•
If your ISP assigned a host name to your computer, enter that host name as the account
name in the basis General system settings screen (see
Configure Basic General System
Settings and Time Settings
on page
20).
