P H O N E TR O U B L E S H O O T I N G
Network Connections
12-298
DT700 Phone User Guide
Figure 12.10
Network Cable Unplugged
Note:
This icon will only display if you have an AC/DC adapter connected to the
phone. A phone with a Power Over Ethernet (PoE) connection will power off
when the network cable is unplugged.
Check both ends of the network cable that you use to connect your phone to the
network for loose connections. Also, you can try using another network cable to
connect your phone to the network and/or try connecting to a different active LAN port
on the network.
My phone cannot reconnect to the network after a
local settings change
If any administrative settings on your phone have been changed locally using the
phone, those changes will override any system-wide configuration settings. Your
administrator may need to do one of the following:
• Manually log on to the phone to access the Admin Settings options, and set the IP
addresses (such as the IP Address, Subnet Mask, Default Gateway, DNS, Boot
Server Address, SNTP Server Address and Syslog Server Address) in the Network
Settings to “0.0.0.0”. This will reset the values on the phone to use the default
values as specified by DHCP or in the configuration files on the network.
• Perform a Data Clear of the Terminal Data on the phone to restore the
administrative settings on your phone. For information on doing a Data Clear of the
Terminal Data, see the
DT700 Administrator Guide
.
Note:
A Data Clear of the Terminal data resets ALL administrative settings but does
not delete any Personal Directory or Speed Dial information that the user has
entered on their phone.
I cannot connect to the network through the PC port
on the back of the phone
1
Verify that your phone is connected to the network and working properly.
If there are problems with the connection between your phone and the network, any
device that tries to connect through the phone will also have problems. Contact your
system administrator to resolve any network connection problems.
2
If your phone is connected to the network and working but you cannot connect a
network device through the PC port on the back of the phone, contact your system
administrator.
The PC port connection on your phone may not be enabled, or there may be
problems with the device’s network connection settings. Your system administrator
will need to check the settings for the phone.
My device connected to the PC Port lost its network connection
Any devices connected to the PC Port of the phone will momentarily disconnect from
the network if the phone reboots or if the phone looses power. If your phone is
rebooting, the device can reconnect after the phone has finished rebooting. If your
phone has lost power, the device will not be able to reconnect to the network until
power is restored to the phone.
Summary of Contents for UNIVERGE DT700
Page 1: ...DT700 Phone User Manual For UNIVERGE 3C Communications and SIP Net Platforms ...
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Page 8: ...viii P N 610 210r9 DT700 Phone User Guide ...
Page 20: ...O VE R VI E W 1 2 DT700 Phone User Guide ...
Page 78: ...I N S TA L L AT I O N 3 60 DT700 Phone User Guide ...
Page 118: ...D T 7 0 0 S E C U R I T Y F E A T U R E S 6 100 DT700 Phone User Guide ...
Page 336: ...3 C S Y S T E M F E A T U R E S A 318 DT700 Phone User Guide ...
Page 340: ...S I P N E T S Y S T E M F E A T U R E S B 322 DT700 Phone User Guide ...
Page 346: ...D T 7 3 0 G U S B P O R T C 328 DT700 Phone User Guide ...
Page 374: ...N O T I C E S WEEE Product Disposal Information E 356 DT700 Phone User Guide ...
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