Section 4
Maintenance and Troubleshooting
This section provides information on maintaining and troubleshooting PowerMate Office
2513/2516 Series computers. Included in this section are the NECCSD service telephone
numbers (refer to Table 4-1), on-line information access procedures, directions for replacing
the CMOS battery, and directions for replacing the Uninterruptible Power Supply (UPS)
battery.
Table 4-1 NECCSD Service and Information Telephone Numbers
Service
Telephone Number
(Dealers only) To order NECCSD spare parts,
for information about cross-shipments, order
status, part numbers, contracts, extended
warranties, and on customer service issues:
In the U.S., call 1 (800) 632-4565
(Customers) To order NECCSD spare parts:
In the U.S., call 1 (800) 233-6321
In Canada, call 1 (800) 727-2787
To obtain option information, literature, dealer
locations, and sales leads:
Call 1 (800) NEC-INFO
To open a service call or speak to a technician:
In the U.S., call 1 (800) 632-4565
To send technical questions over email:
To fax technical questions to customer support
In the U.S., fax 1 (508) 635-4666
To log onto the NECCSD Electronic Bulletin
Board System (BBS) to download software
drivers and the latest BIOS for ROM flashing:
Call 1 (508) 635-4706
(also see the BIOS Update Utility in Section 2)
For FastFacts
about NECCSD products (use
this automated service to have the latest
Technical Information Bulletins and more sent
to your fax machine 24 hours a day):
In the U.S., call 1 (800) 366-0476
Outside the U.S., call 1 (708) 238-7800
To inquire about Canadian repairs:
Call 1 (800) 268-4191