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5-2 Solving System Problems
You may occasionally encounter a problem with the system. In most
cases, the problem is one that you can solve yourself.
The system has a built-in program that automatically checks its
components when the system is powered on. If there is a problem, the
system displays an error message. If this happens, follow any instructions
on the screen.
If screen messages do not help or an error message does not appear, refer
to the information in this chapter to help determine and solve the problem.
How to Get Help
If you are in a company, the best source of help may be internal. Your
company may have designated central support personnel to whom you
can go when you have problems.
If you tried correcting problems yourself or within your company and
were not successful, you may want to try one or more of the following
NECC 24-hour services for answers to your questions. (Some services
require a connection to the Internet or a fax machine.)
!
NECC website and FTP site
!
Email to NECC Technical Support Services through a commercial
online service or the Internet
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Fax Service to NECC Technical Support Services
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NECC Technical Support Services
See Chapter 6 for more information about the services listed above.
Solutions to Common Problems
See the following sections to match your problem area and view the
possible causes and solutions.
When trying to solve problems, you should note what the system was
doing when the problem occurred and what you attempted to do to correct
the problem. This information is useful if you request assistance.