![background image](http://html1.mh-extra.com/html/nec/electra-elite-ipk-ii/electra-elite-ipk-ii_general-description-manual_3854067077.webp)
Electra Elite IPK II
Document Revision 1
General Description Manual
2 - 31
Electra Elite Terminal Migration
Electra Elite Terminal Migration allows an Electra Elite customer to protect their
investment in terminals when purchasing Electra Elite IPK II systems. Electra Elite
multiline terminals can easily be used with the Electra Elite IPK II systems. With very
few exceptions, all telephone features and abilities that are possible on Electra Elite
48/192 are also possible with the Electra Elite IPK II system.
EliteApps – Interactive Voice Response
EliteApps – Interactive Voice Response (IVR) is a software application that accepts a
combination of voice telephone input, database information, and telephone keypad
selection to provide audio (usually voice) information to callers and databases, place
calls, transfer calls, and send e-mail messages. IVRs also allow callers to provide
voice and data information to be stored in databases used by other user applications.
Common IVR applications include:
J
Bank and stock account balances and transfers
J
Surveys and polls
J
Call center hold and forwarding
J
Order entry tracking
J
Simple order entry transactions
J
Selective information lookup (movie schedules, etc.)
The IVR application uses pre-recorded voice, optional text-to-speech, call flow logic,
access to relevant data, and records voice input for later handling. Using computer
telephony integration (CTI), the IVR can hand off a call to someone that can view data
related to the caller at a display.
The programmable IVR uses open database connectivity (ODBC) connections to
databases to allow complete customizing of call flows and information anytime. The
IVR can generate e-mail messages and can be remotely monitored and configured
using a LAN or WAN in a totally secure environment.
Elite CallAnalyst
Elite CallAnalyst is an easy to use, graphically oriented software package that allows
you to monitor and analyze telephone calls, understand telephone usage, and cut
costs. Incoming and outgoing calls are tracked accurately along with the date and
time of the call. When the incoming telephone call must be tracked with name and/or
telephone numbers, Elite CallAnalyst requires Caller ID service from the local
telephone company.
Elite CallAnalyst increases productivity, facilitates billing, and helps detect toll fraud
and telephone abuse. It also has powerful tabular (text) and graphic report generating
ability. Reports include extension/line summaries, date, time, and department
Summary of Contents for ELECTRA ELITE IPK II
Page 2: ......
Page 3: ...GENERAL DESCRIPTION MANUAL INT 1092 IPK II DOCUMENT REVISION 1 RELEASE 1000...
Page 4: ......
Page 6: ......
Page 16: ...Document Revision 1 Electra Elite IPK II R 8 Regulatory THIS PAGE INTENTIONALLY LEFT BLANK...
Page 173: ...General Description Manual NEC Unified Solutions Inc Document Revision 1...
Page 174: ......