NEC ELECTRA ELITE IPK II, General Description Manual

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Document Revision 1 Electra Elite IPK II
2 - 82 Features
Voice Over
Voice Over lets a user interrupt a busy station user that is on another call. With Voice
Over, the busy extension user hears an alert tone followed by the voice of the
interrupting party. The extension user receiving the Voice Over can respond to the
interrupting party without being heard by the original caller. If desired, the user can
easily switch between their original caller and the interrupting co-worker. The original
caller and the interrupting party can never hear each other’s conversation.
Voice Over could help a lawyer, for example, waiting for an urgent call. While on a
call with another client, the lawyer’s paralegal could announce the urgent call as soon
as it comes in. The lawyer could then give the paralegal instructions how to handle
the situation - all without the original client hearing the conversation.
Both multiline terminal users and 500/2500 set users can initiate and receive a Voice
Over.
To enable Voice Over, a multiline terminal can have a function key programmed for
Voice Over. In addition to one- touch Voice Over operation, the key shows the Voice
Over status as follows:
Voice Over Internet Protocol (VoIP)
VoIP (Voice over Internet Protocol) allows the delivery of voice information using the
Internet protocol (sending data over the Internet using an IP address). This means
that voice information, in a digital form, can be sent in packets over the Internet rather
than using the traditional public switch telephone network (CO lines). A major
advantage of VoIP and Internet telephony is that it avoids the tolls charged by
ordinary telephone service.
Using VoIP equipment at a gateway (a network point that acts as an entrance to
another network), the packetized voice transmissions from users within the company
are received and routed to other parts of the company’s intranet (local area or wide
area network) or they can be sent over the Internet using CO lines to another
gateway.
2
When the key is . . . You are . . .
Off Not using Voice Over
Flashing (Red) Listening to the interrupting party
On (Green) Responding to the interrupting party