NEC DTL-12BT-1 - DT330 - Plus BCH, Description

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Issue 5.0 UNIVERGE SV8100
2 - 78 Features
If all members of the UCD (Department) group are busy, an incoming or transferred
call to the group pilot number queues for an available member. Each group has a
queue that can hold any number of waiting calls. If a display telephone is waiting in
queue, the user sees:
WAITING (group name) . If a transferred call in queue is an
outside call, and the system has a DSP daughter board installed with the VRS
compact flash, the queued caller hears,
“Please hold on. All lines are busy. Your call
will be answered when a line becomes free.”
The VRS can also transfer calls to UCD (Department) groups. Refer to the Voice
Response System (VRS) on page 2-85 feature for more information on setting up the
VRS.
The system prevents hunting to a UCD (Department) group extension if it is:

Busy on a call

In Do Not Disturb

Call Forwarded

Logged Out
Uniform Numbering Network
Uniform Numbering Network allows multiple or compatible systems to be connected
in a network using Tie Lines. A station user can dial a system number and a station
number (open numbering) or dial the station number only (closed numbering) to
access any station. When the calling and called systems are not directly connected,
several Tie Lines may be accessed to route the call. Each system extends the call to
the next system until the final destination is reached. Networking provides a
seamless connection of multiple systems into a single “virtual” communications
system using Tie Lines with a unified numbering plan. Networking allows many
companies to connect their telephone systems so they appear as one. An extension
user in the network can easily dial another extension or transfer a call in the
Networking System. Calls are passed from network node to network node using a
protocol that contains information about the source of the call, the type of call and the
destination of the call.