NEC DTL-12BT-1 - DT330 - Plus BCH, Description

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UNIVERGE SV8100 Issue 5.0
General Description Manual 2 - 75
Telephone calls (incoming DIT, ANA, DID, CO, or ring Transfer) terminate to a
programmed queue. Each queue is programmed as an SIP extension so the number
of queues depends on the total number of configured devices in the SV8100 system.
A maximum of 512 extensions are supported, and the user must remember to count
voicemail ports and Q-announce ports. Any agent can take calls from any queue,
based on customer Caller ID, agent skills, or routing choices made using the UCB
graphical user interface (GUI) administration tool. UCB delivers the incoming call
either to the agent that has been idle the longest or in accordance with a programmed
priority level. Consideration can be made for concurrent activity by the agent on other
media (for example, queue Telephone calls can be blocked when the agent is
currently engaged in a Web Chat with another customer).
Refer to the Q-Control product manual for additional information.
UM8000 Mail
The UM8000 Mail voice mail system, using the UNIVERGE SV8100 system and a
Local Area Network, provide Unified Messaging services for voice, fax and email
messages with access at either the desktop PC or the telephone. Unified Messaging
lets the PC control telephone calls and information about each inbound and outbound
call.
Automated Attendant automatically answers the system incoming calls. After listening
to a customized message, an outside caller can dial a system extension or use Voice
Mail.
Integrated Voice Mail enhances the telephone system with the following features:

Call Forwarding to Voice Mail

Leaving a Message

Transferring to Voice Mail

Live Record

Live Monitor
Enhancements
UM8000 Mail software version 11.1.1.28 or higher is required to support the fax
features.
The following features have been added in UM8000 Mail software version
11.2.0.83 or higher :

Text to Speech (TTS) features, up to two ports supported.

Upgrade of UM8000 software via HTML Web Admin Console.

AMIS/PlusNet feature supported.

Constant Message Count.