Attendant Position
DSX Software Manual
Features
◆
25
Features
Programming
1.
A DSS Console will also help the attendant process calls more quickly.
1.
For a single operator:
- In
1501-01: Number of Operators
(page 652), enter
1
.
- In
1502-01: Operator Number 1
(page 653), enter the extension number for operator 1.
- If you omit this step, by default users can dial 0 for extension 300 bit it won’t be an operator.
- In
2114-03: Station’s Operator Extension Number
(page 744), for each extension enter operator 1’s
extension number.
2.
For multiple operators:
- In
1501-01: Number of Operators
(page 652), enter the number of operators you need (
2-4
).
- In
1502-01: Operator Number 1
(page 653), enter the extension number for operator 1.
- In
1502-02: Operator Number 2
(page 653), enter the extension number for operator 2.
- In
1502-03: Operator Number 3
(page 653), enter the extension number for operator 3.
- In
1502-04: Operator Number 4
(page 654), enter the extension number for operator 4.
- In
2114-03: Station’s Operator Extension Number
(page 744), assign an operator to each extension.
3.
For no operators:
- In
1501-01: Number of Operators
(page 652), enter
0
.
- In
2114-03: Station’s Operator Extension Number
(page 744), remove the assignment for each
extension.
1.
If yes:
- In
2116-03: Off Hook Signaling for Incoming Outside Calls
(page 750), for the attendant’s exten-
sion enter
1
for Camp-On or
2
for Off-Hook Ringing.
2.
If no:
- In
2116-03: Off Hook Signaling for Incoming Outside Calls
(page 750), for the attendant’s exten-
sion enter
0
.
1.
If yes, leave the following at their factory default values:
- In
1301-[01-10]: Function Type
(page 620), digit 0 =
1
(Operator).
- In
1301-[01-10]: Expected Number of Digits
(page 620), digit 0 =
2
.
2.
If no:
- In
1301-[01-10]: Function Type
(page 620), assign the new digit Function Type
1
(Operator).
- In
1301-[01-10]: Expected Number of Digits
(page 620), for the new digit enter
2
.
1.
For best performance, install a 34-Button Display or 34-Button Super Display telephone for the
attendant.
2.
Set up the system attendants (operators).
3.
While busy on a call, should the attendant get Off-Hook Signaling audible noti
fi
cation of
incoming calls?
4.
Should 0 (or 01-04 in multiple-operator systems) be the digit users dial to reach their operator?
