Directory Dialing
470
◆
IntraMail Features
DSX Software Manual
1.
See
Operation
below.
- The Directory Dialing Message is the Instruction Menu for the Routing Mailbox programmed as a
Directory Dialing Mailbox.
- By default (without a custom message recorded), the Directory Dialing Message is, “
Please enter
one or more letters of the person’s name, then press the pound key.
”
2.
Check
4201-01: Outgoing Message Length
(page 871).
- This option sets the maximum message length (
1
-
4095
seconds) for Instruction Menus.
Extension Name Programming and Routing
1.
In
1511-01: Name Format
(page 655), set the name format. This determines how names should be
entered in
2101-02: Station Name
(page 720).
-
1
for
fi
rst name followed by last name.
-
2
for last name followed by
fi
rst name.
2.
In
2101-02: Station Name
(page 720), enter a name for each extension. The format you use should fol-
low the setting of
1511-01: Name Format
(page 655).
3.
In
4224-04: Extension Name Match
(page 897), select the portion of the extension name on which the
Directory Dialing Mailbox should route. This option allows for dial-by-
fi
rst-name and dial-by-last-name
Directory Dialing. Enter:
-
1
for
fi
rst.
-
2
for last.
1.
In
4224-05: Minimum Number of Letters Required
(page 897), specify how many letters (
1
-
3
) of an
employee’s name the caller must dial to use Directory Dialing.
- If the caller dials less than the speci
fi
ed minimum number of letters, IntraMail cannot route the call.
1.
For Unscreened Transfer:
- In
4224-06: Transfer Options
(page 898), enter
2
.
2.
For Screened Transfer:
- In
4224-06: Transfer Options
(page 898), enter
1
.
- In
4224-03: Screened Transfer Timeout
(page 896), set how long a Screened Transfer from the
Directory Dialing Mailbox will ring an unanswered extension before recalling. The entries are:
1-255
seconds.
0
for immediate recall.
1.
If yes, leave
4224-02: Time Limit for Dialing Commands
(page 895) at its current setting.
2.
If no, adjust
4224-02: Time Limit for Dialing Commands
(page 895) as required. The entries are:
-
01
-
99
seconds.
-
0
for immediate timeout.
- If the caller waits too long to dial, the Directory Dialing Message repeats.
3.
To record a Directory Dialing Message:
1.
Set up the name programming and enter names.
2.
Determine how many letters of the employee’s name the caller must dial.
3.
When Directory Dialing
fi
nds a name match, should it route the call as a Screened or
Unscreened Transfer?
4.
Do Directory Dialing callers have enough time to dial letters?
