Group Call Pickup
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Features
DSX Software Manual
Group Call Pickup
Description
Group Call Pickup allows an extension user to answer a call ringing an extension in their assigned Pickup
Group. This permits co-workers in the same Pickup Group to easily answer each other’s ringing calls. The
user can intercept the ringing call by dialing a code or pressing a programmed Group Call Pickup key. The
system has a maximum of eight Pickup Groups, with an unlimited number of extensions in each group.
However, an extension can be a member of only one pickup group.
Group Call Pickup can answer the following types of calls:
❥
Ringing Intercom calls
❥
Transferred calls
❥
Direct Inward Lines
❥
Calls on lines assigned to the Pickup Group
To simplify picking up calls, an extension can have Feature Keys assigned as Group Call Pickup keys. There
are three types of Group Call Pickup keys: immediate ring, no ring (lamp only), or delayed ring.
Conditions
• None
Default Setting
• No Pickup Groups assigned.
Programming
1.
In yes, in
2113-03: Pickup Group
(page 739) enter the number of the Pickup Group (
1
-
8
) to which the
extension should belong.
2.
If no, make sure
2113-03: Pickup Group
(page 739) is
0
.
1.
If yes:
- In
3113-01: Pickup Group Assignment
(page 822), enter the number of the Pickup Group (1-8) to
which the line should belong.
- In
2131-[01-64]: Line Access
(page 763), make sure extensions in the Pickup Group have
incoming
(option
1
) or
full
(option
3
) access to the line.
- In
2132-[01-64]: Line Ringing
(page 764), make sure to enable ringing for all extensions in the
Pickup Group that should ring for the line.
2.
If no, in
3113-01: Pickup Group Assignment
(page 822) enter
0
.
Easily answer a call ringing your Pickup Group, even if you don’t know which extension is ringing.
1.
Should extension be part of a Pickup Group?
2.
Should an incoming outside call ring all extensions in a Pickup Group?
