Dial Action Table
DSX Software Manual
IntraMail Features
◆
465
IntraMail
Features
Dial Action Table
Description
The Dial Action Table de
fi
nes the dialing options for the Call Routing Mailbox chosen by the active Answer
Table, which in turn provides those dialing options to Automated Attendant callers. IntraMail provides 16
Dial Action Tables. The Dial Action Table is an integral part of the Automated Attendant. The Automated
Attendant can automatically answer the telephone system’s incoming calls, play an Instruction Menu mes-
sage, and provide dialing options to callers. The block diagram below shows the default IntraMail Auto-
mated Attendant con
fi
guration. There are 3 major Automated Attendant components:
■
Answer Tables
(page 420)
The Answer Table (8 maximum) determines how the Automated Attendant answers outside calls on each
line, according to the time of the day and day of the week that the call is ringing. The Answer Table divides
the time of day and day of the week into individual schedules, which in turn assign a Call Routing Mailbox
to each call. When a speci
fi
c schedule is
not
in effect, the Answer Table uses its Default Mailbox to deter-
mine routing.
- By default, all lines use Answer Table 1. Answer Table 1 has a single schedule that runs Monday
through Friday from 8:30AM to 5:00PM.
■
Call Routing Mailbox
(page 450)
A Call Routing Mailbox (16 maximum) is a mailbox associated with an individual Answer Table schedule or
the Default Mailbox. It speci
fi
es which dialing options (Dial Action Table) are available to callers. It also
provides the Instruction Menu to callers which typically greets the callers and describes the dialing options.
- By default, Answer Table 1 has a single schedule that runs Monday through Friday from 8:30AM to
5:00PM. This schedule and the Default Mailbox both use Call Routing Mailbox 1.
■
Dial Action Table
Once the Automated Attendant answers, the Dial Action Table (16 maximum) provides the dialing
options to callers. Each digit a caller can dial is assigned a speci
fi
c action (function) in the Dial Action
Table. The dial action used depends on the setting in the active Call Routing Mailbox, which in turn
depends on the Answer Table setup.
- By default, Call Routing Mailbox 1 uses Dial Action Table 1.
De
fi
nes the dialing options for Automated Attendant callers.
Lines Route to
Answer Table 1
Answer Table 1
Schedule 1 or
Default
Mailbox
Dial Action
Table 1
●
3131-02: Answer Table
●
421x-Answer Table
Calls always route to Call Routing Mailbox 001
-
Schedule 1 active M-F 8:30AM-5:00PM.
-
Default Mailbox active all other times.
●
423x: Dial Action Tables
Dial Action Table 1
Dialing Options
Dial an extension number, or
0 for the operator
Automated Attendant Answering (Default)
All Lines
Use Answer
Table 1
Which Chooses Call
Routing Mailbox 001.
And Dial Action
Table 1
With these
dialing options
Automated Attendant
V-MAIL + SA + I + 001
Built-In Automated Attendant
#AG + 001
●
422x: Routing Mailboxes (001)
Call Routing
Mailbox 001
●
4212: Schedule
●
4211-01: Default Mailbox
To record a new Instruction Menu
Message (from Extension 300):
DIL to Voice Mail
Master (700)
Lines Route to
Answer Table 1
Answer Table 1
Schedule 1 or
Default
Mailbox
Dial Action
Table 1
●
3131-02: Answer Table
●
421x-Answer Table
Calls always route to Call Routing Mailbox 001
-
Schedule 1 active M-F 8:30AM-5:00PM.
-
Default Mailbox active all other times.
●
423x: Dial Action Tables
Dial Action Table 1
Dialing Options
Dial an extension number, or
0 for the operator
Automated Attendant Answering (Default)
All Lines
Use Answer
Table 1
Which Chooses Call
Routing Mailbox 001.
And Dial Action
Table 1
With these
dialing options
Automated Attendant
V-MAIL + SA + I + 001
Built-In Automated Attendant
#AG + 001
●
422x: Routing Mailboxes (001)
●
3112-01: Direct Termination (Day)
●
3112-04: Direct Termination (Night)
Call Routing
Mailbox 001
●
4212: Schedule
●
4211-01: Default Mailbox
To record a new Instruction Menu
Message (from Extension 300):
