8-10 If You Have a Problem
Getting Help From NECCSD Technical Support
Help is available to you through NECCSD Technical
Support. Direct assistance is available 24 hours a day,
7 days a week. You can call for support, toll free, at
1-888-632-2678.
Free technical support for hardware is limited to the length
of the standard warranty. Software support for pre-loaded
software is limited to 90 days from the time of the first call
to NECCSD Technical Support. For software support after
the initial 90 days or hardware support after the warranty
period, the charges are $30.00 per incident.
*
Before calling, please have ready your system name, model
number, serial number, and purchase date. Also have ready
as much information as possible about the problem you are
having, including any error messages that occurred.
NECCSD Warranty/Non-Warranty Repair Service
The NECCSD repair service is designed to support your
warranty and non-warranty service activity.
Before you call for repair service, see the previous sections
in this chapter to determine if you can solve the problem
yourself, within your company, through your dealer, or with
the help of a technician from NECCSD Technical Support.
If your system requires repair service from NECCSD, call
to request repair service in the United States and Canada,
call 1-888-632-2678.
*
Subject to change.