NCR POS XR8 User Manual Download

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3-66

Hardware Installation

Release 3.x (XR8c)

Replacing the SSD

1. Disconnect the power to the terminal.

2. Remove the Sled Cover by unscrewing the two thumb screws and sliding the cover

away from the sled.

Summary of Contents for POS XR8

Page 1: ...User Guide NCR POS XR8 XR8c 7607 B005 0000 2436 Issue C ...

Page 2: ...ms and conditions of an agreement you have with NCR NCR s copyright notice must be included It is the policy of NCR Corporation NCR to improve products as new technology components software and firmware become available NCR therefore reserves the right to change specifications without prior notice All features functions and operations described herein may not be marketed by NCR in all parts of the...

Page 3: ...sed batteries according to the manufacturer s instructions Attention Il y a danger d explosion s il y a remplacement incorrect de la batterie Remplacer uniquement avec une batterie du même type ou d un type recommandé par le constructeur Mettre au rébut les batteries usagées conformément aux instructions du fabricant Battery Disposal Switzerland Refer to Annex 4 10 of SR814 013 for battery disposa...

Page 4: ...or without yellow stripes is the equipment grounding conductor If repair or replacement of the electric cord or plug is necessary do not connect the equipment grounding conductor to a live terminal Check with a qualified electrician or service personnel if the grounding instructions are not completely understood or if you are in doubt as to whether the product is properly grounded Use only 3 wire ...

Page 5: ...ivity 4 Product IDs 5 Release 1 x 5 Release 2 x 5 Release 3 x 6 Front and Rear Facing I O Release 1 x and 2 x Only 7 Front Facing I O Features 7 Rear Facing I O Features 7 Label Locations 8 Displays 10 X Series Displays 10 XL Series Displays 12 Touch Displays 13 NCR 5954 DynaKey Display 13 NCR 5965 Display 14 NCR 5966 Display 15 NCR 5967 Display 15 Customer Displays 16 NCR POS 5975 1xxx Customer D...

Page 6: ...ies Displays 5968 5985 34 Video Cable Connections 35 Data and Power Cable Connections 38 NCR 5954 DynaKey Display 40 Video Cable Connections 41 Data and Power Cable Connections 42 NCR 5966 Display 43 Video Cable Connections 44 Data Cable Connections 45 Installing a Printer 47 7167 Printer 48 7168 Printer 50 7197 Thermal Receipt Printer 52 7198 POS Receipt on Label Printer 52 Installing a Cash Draw...

Page 7: ...ng the SSD or HDD 64 Installing the SSD or HDD 65 Release 3 x XR8c 66 Replacing the SSD 66 Replacing the HDD 73 Chapter 4 Diagnostics LED Diagnostic Indicators 77 Chapter 5 Initial Terminal Imaging Imaging Procedure 81 Chapter 6 Disk Image Backup and Recovery Tool Introduction 83 Running the Recovery Tool 84 Starting the Recovery Tool 84 Main Screen 85 Check and Repair Disk 85 Save or Load Image 8...

Page 8: ...in Menu 102 Advanced Menu 103 Chipset 114 Security 118 Boot Menu 119 Chapter 8 BIOS Updating Procedure Prerequisites 121 Creating a Bootable USB Memory Drive 122 SPI BIOS Updating Procedures 123 Automatic Method 123 Interactive Method 123 Chapter 9 Configuring AMT Configuring the Terminal 127 Chapter 10 Configuring a Second HDD for RAID Introduction 135 Configuring a RAID System 136 Installation P...

Page 9: ...vii Touch Screen Cleaning Procedures 141 ...

Page 10: ...viii Revision Record Issue Date Remarks A Jan 2016 First Issue B Aug 2017 Added Release 2 0 content C Oct 2017 Added Release 3 0 content XR8c 7607 Compact ...

Page 11: ...form technology Offers increased Performance and Faster Graphics at Lower Power consumption Supports 6th Generation Intel Core Processors Intel s Q170 Chipset the form factor is mini ITX For XR8 Release 1 x and Release 2 x the motherboard is capable of being reoriented to either front or rear I O Front I O Cables are accessible behind the bezel are enclosed within the footprint and secured with a ...

Page 12: ...x 24V Powered USB printer 3 x 5V USB 2 x USB 3 0 rear 1 USB 2 0 front not an every unit item 4 x Powered serial ports 1 x DisplayPort 1 x HDMI supports DVI displays with adapter 1 x VGA 1 x PS 2 port 1 x Cash drawer port Optional 2 cash drawer capability 1 x Amplified Audio port 1 x 10 100 1000 Ethernet LAN ...

Page 13: ... 1 x PS 2 port 1 x Cash drawer port Optional 2 cash drawer capability 1 x Amplified Audio port 1 x 10 100 1000 Ethernet LAN Release 2 x with UPS Connectivity Front I O Only 10 USB ports 7 x 12V Powered USB 1 x 24V Powered USB printer 2 x 5V USB 3 x Powered serial ports 2 x DisplayPort 1 x VGA 1 x PS 2 port 1 x Cash drawer port Optional 2 cash drawer capability 1 x Amplified Audio port 1 x 10 100 1...

Page 14: ...playPort 1 x Cash drawer port Optional 2 cash drawer capability 1 x 10 100 1000 Ethernet LAN Release 3 x Daughter Card and Tethered Option Connectivity 3 or 6 x 12V Powered USB port 2 Daughter Card Options 1 x PS2 Port on Daughter Card 1 x Amplified Audio Port on Daughter Card 2 x RS232 Powered serial ports Optional Tethered Ports 1 x VGA Port Optional Tethered Port ...

Page 15: ...del CPU 7607 2100 8801 XR8 Dual Display Port Celeron No Memory Diskless Black 7607 2180 8801 XR8 Dual Display Port Celeron No Memory Diskless Black UPS 7607 2300 8801 XR8 Dual Display Port Core i3 No Memory Diskless Black 7607 2380 8801 XR8 Dual Display Port Core i3 No Memory Diskless Black UPS 7607 2500 8801 XR8 Dual Display Port Core i5 No Memory Diskless Black 7607 2580 8801 XR8 Dual Display Po...

Page 16: ... x Major Model CPU 7607 3100 8801 XR8c Dual Display Port Celeron No Memory Diskless Black 7607 3300 8801 XR8c Dual Display Port Core i3 No Memory Diskless Black 7607 3500 8801 XR8c Dual Display Port Core i5 No Memory Diskless Black ...

Page 17: ...nding on the needs of the customer Note Some features are only available for a single orientation Front Facing I O Features All connections behind the Bezel Front access to Drive 0 and Drive 1 UPS Option Release 2 x only Rear Facing I O Features DVD attachment to the bottom of the cabinet Front USB with cable Front access to Drive 0 and Drive 1 ...

Page 18: ...number and model number are included on the Certification Label located on the bottom of the terminal A Microsoft Certificate of Authenticity COA label is included if the terminal is ordered and shipped with a pre installed Microsoft operating system ...

Page 19: ...Product Overview 1 9 A second group of labels are located inside the front bezel plate next to the Motherboard sled ...

Page 20: ...vailable with a 10 4 4 3 or 15 4 3 The NCR RealPOS X Series Touch Displays are available with a 10 4 4 3 15 4 3 or 18 5 16 9 display Place it on a tabletop or hang it on a wall or a pole You can also customize your solution with integrated options including an encrypted magnetic stripe reader MSR biometric fingerprint reader or camera Standard Features Display Display Size 10 4 4 3 aspect ratio 15...

Page 21: ...ble Management Retail hardened display Integrated Enclosure Optional MSR Biometric Reader Imager Mounting Locations Rigid Mounting Attachments Latching Strain relieved Cables used where possible Spill proof front and dust proof front Integrated Amplified Speaker Optional Features Table Top Stands Magnetic Stripe Reader Encryoted 3 track or JIS Biometric Fingerprint Reader 15 and 18 5 Displays only...

Page 22: ...e PCAP or resistive touchscreen or LED backlight non touch The XL15 display is compatible with any product that has a display port video and a USB interface and can be used as an associate display or rear mounted to a terminal or free standing to display pricing and promotional messages This is available with an encrypted magnetic stripe reader MSR for enhanced security Whichever option is preferr...

Page 23: ...eyTM is a Point of Sale POS keypad with a built in 15 inch flat panel Liquid Crystal Display LCD Unique to the DynaKey is a set of ATM style keys DynaKeys which are located beside the display The functions of these keys change depending on the software application appearing on the LCD ...

Page 24: ...inch TFT Liquid Crystal Display with a capacitive Touch Screen The display accepts industry standard RGB video images from a PC motherboard and dynamically resizes VGA 640x480 SVGA 800x600 XGA 1024x768 SXGA 1280x1024 60Hz images to fill the entire viewable area ...

Page 25: ... screen for operator input NCR 5967 Display The NCR 5967 5xxx is a 15 inch TFT LCD with a capacitive touch screen The display is powered through the terminal via 12V USB Plus Power The 5967 consists of a plastic housing sheet metal interior a 15 LCD a controller board a powered USB cable 1m 4m an audio cable 0 9m 4 6m a video cable 0 9m 4 6m an optional Magnetic Stripe Reader MSR and a standard po...

Page 26: ... Display VFD which can display any downloadable code page of single byte characters It supports both RS232 and USB interfaces NCR POS 5976 Customer Display The NCR POS 5976 1xxx Customer Display is a 2 line x 20 character Liquid Crystal Display LCD which can display any downloadable code page of single byte characters It supports both RS232 and USB interfaces ...

Page 27: ...Chapter 2 External Connectors Motherboard Release 1 x Release 2 x Display Port Connections ...

Page 28: ...2 18 External Connectors Release 3 x XR8c ...

Page 29: ...r features an integrated magnetic module and two LEDs The LED on the right is yellow and indicates Link Activity when lit flashing The LED on the left is bi color and indicates the following when the yellow LED on the right side is lit Unlit 10M speed Green 100M speed Orange 1000M speed Pin Signal Name 1 TD0 2 TD0 3 TD1 4 TD1 5 TD2 6 TD2 7 TD3 8 TD3 9 FRAME GND 10 FRAME GND ...

Page 30: ...e 1 USB Power 12V one 1 USB Power 24V These connectors are described below Standard 5V USB Each Standard 5V USB port is capable of supplying 5V at 0 5A max Color Blue Connector Part of RJ45 USB stacked connector Pin Signal Name 1 USBPWR 2 USBD 3 USBD 4 USBGND 5 USBRX 6 USBRX 7 USBGND 8 USBTX 9 USBTX ...

Page 31: ...the Super I O Fuse Polytronics Everfuse P N SMD2920P300TF 15 or NCR approved equivalent A single self healing polyfuse protects the 5V of both ports 12V and 24V USB Power ports An overcurrent signal is used to detect when this fuse is open This signal is connected to a GPIO on the Super I O and OR d together with the other 5V overcurrent signals Fuse Polytronics Everfuse P N SMD1812P160TF or NCR a...

Page 32: ...is fused with a socketed fuse An overcurrent signal is used to detect when this fuse is open This signal is connected to a GPIO on the Super I O Fuse Tyco REUF250U or NCR approved equivalent A separate return line 24V_ RET is used instead of ground to provide noise isolation Signal Name Pin Pin Signal Name USBPWR 1 5 24V_RET USBD 2 6 24V USBD 3 7 24V GND 4 8 24V_RET FRAME GND 9 10 FRAME GND FRAME ...

Page 33: ...from the powered ports are protected by a self healing fuse In some cases hot plugging RS 232 devices may cause the terminal to shut down unexpectedly by crow barring the power supply However this will not cause damage to the hardware It is also important to note that RS 232 devices will not auto detect like USB devices If a port has power disabled as described above that port can be used to wake ...

Page 34: ...1 DisplayPorts Release 2 x two 2 DisplayPorts Release 3 x XR8c two 2 DisplayPorts Pin Signal Name 1 ML_Lane0 p 2 Gnd 3 ML_Lane0 n 4 ML_Lane1 p 5 Gnd 6 ML_Lane1 n 7 ML_Lane2 p 8 Gnd 9 ML_Lane2 n 10 ML_Lane3 p 11 Gnd 12 ML_Lane3 n 13 CONFIG1 14 CONFIG2 15 AUX CH p 16 GND 17 AUX CH n 18 Hot Plug Detect 19 Return 20 DP_PWR ...

Page 35: ...andard HDMI connector Pin Signal Name 1 TMDS Data2 2 TMDS Data2 Shield 3 TMDS Data2 4 TMDS Data1 5 TMDS Data1 Shield 6 TMDS Data1 7 TMDS Data0 8 TMDS Data0 Shield 9 TMDS Data0 10 TMDS Clock 11 TMDS Clock Shield 12 TMDS Clock 13 CEC 14 Reserved 15 SCL 16 SDA 17 DDC Ground 18 5V 19 Hot Plug Detect ...

Page 36: ...e for 24V cash drawers Control signals are connected to GPIOs of the Super I O The port uses the same fuse type as the 24V USB plus power port The Cash Drawer Kick Out CDKO circuit design is a new type that supports both the Retail and Hospitality cash drawer families A presence detect function signals whether Drawer A Drawer B or both are present The dual drawer adapters allow differentiation of ...

Page 37: ...VGAGND GREEN_CONN 3 4 VGAGND BLUE_CONN 5 6 VGAGND GHSYNC_CONN 7 8 VGAGND GVSYNC_CONN 9 10 VCCVGA CRT_SDA 11 12 CRT_SCK The Harnessed VGA connector has the following characteristics 15 pin D shell Color Blue Pantone 661C Pin Signal Name 1 RED_CONN 2 GREEN_CONN 3 BLUE_CONN 4 NO CONNECT 5 NO CONNECT 6 VGAGND 7 VGAGND 8 VGAGND 9 VCCVGA 10 VGAGND 11 NO CONNECT 12 CRT_SDA 13 GHSYNC_CONN 14 GVSYN_CONN 15...

Page 38: ...he XR8 XR8c has a recessed push on push off type switch on the I O panel It is intended to be used for image recovery situations to boot in a separate recovery partition and return to a factory default state Daughter Card Optional Release 1 x and 2 x ...

Page 39: ...d USB Option The standard Daughter Card for the 7607 includes the following connections 12V USB Power connectors Six 6 for Release 1 x and 2 x Six 6 or three 3 for Release 3 x Amplified Speaker output PS2 Keyboard or Mouse The board features its own USB 2 0 hub and 24V to 12V generation ...

Page 40: ... the standard usage of the connector to differentiate it from a standard PCIe connector Pin Number Side B Side A 1 SIO_FAN_TACH GND 2 GND MCLK 3 MDATA KCLK 4 KDATA GND 5 GND PSON 6 GPIO PCH NC 7 NC NC 8 GND USB2_OC01 9 USB2 DP0 GND 10 USB2_DN0 GND 11 GND PERST KEY 12 NC NC 13 NC NC 14 NC NC 15 NC NC 16 NC NC 17 NC NC 18 NC NC 19 GND 12V 20 GND 12V 21 GND 12V 22 GND 12V 23 GND 12V 24 GND 5VSB ...

Page 41: ...JD_DAU 31 AGND AGND 32 SPKR L SPKR R Other I O External Connections There are several additional I O connections available on the back of the 7607 These are provided from headers on the motherboard cabled up to the chassis Two RS 232 D shell connectors One VGA Connector Note These ports are optional in Release 3 x ...

Page 42: ...2 32 ...

Page 43: ...nstall the NCR POS XR8 XR8c near an electrical outlet that is easily accessible Use the power cord as a power disconnect device Do not permit any object to rest on the power cord Do not locate the POS XR8 XR8c where the power cord can be walked on Caution Use a grounding strap or touch a grounded metal object to discharge any static electricity from your body before servicing the NCR POS XR8 XR8c ...

Page 44: ...layPort HDMI or VGA cable for video Note Additional audio cable is needed for integrated screen speakers if the VGA cable is implemented Powered Universal Serial Bus USB for data and power Note An optional Power Brick is available when USB power is not available on the host terminal A special USB cable is used for data in this case ...

Page 45: ... Video Cable Connections DisplayPort Video and optional Audio Connect the DisplayPort Cable to the DisplayPort connectors on both the display and host terminal Note Dual DisplayPort is only available with a XR8 Release 2 x only ...

Page 46: ...36 Hardware Installation HDMI Video and optional Audio Release 1 x only The 5968 5985 Display can use a HDMI Cable for video Connect the HDMI cable to the HDMI connectors on the display and host terminal ...

Page 47: ...nstallation 3 37 VGA 1 Connect the VGA Cable to the VGA connectors on both the display and host terminal 2 Optional Audio Cable Connect an Audio Cable to the Audio connectors on both the display and host terminal ...

Page 48: ... and Power Cable Connections USB12V The USB 12V Cable provides both USB and power to the display 1 Connect the USB Power Cable to the display Power connector 2 Connect the USB 12V Cable to 12V Powered USB Port C on the host terminal ...

Page 49: ...USB 12V port available but does have an available standard USB port 1 Connect the USB Power Cable to the display Power connector 2 Connect the other end of the USB Power Cable to the USB connector on the host terminal 3 Connect the Power Brick DC Cable to the USB Power Cable middle of the cable 4 Connect the AC Power Cord to the Power Brick and an AC outlet ...

Page 50: ...0 Hardware Installation NCR 5954 DynaKey Display The DynaKey connects to the terminal using two cables Digital Video Interface DVI or VGA cable for video Powered Universal Serial Bus USB for data and power ...

Page 51: ...Hardware Installation 3 41 Video Cable Connections Connect the cable to the VGA connectors on the DynaKey and terminal ...

Page 52: ...Cable Connections Connect the Powered USB Cable to the DynaKey and the Powered USB connector on the terminal 1 Connect the USB Power Cable to the display Power connector 2 Connect the USB 12V Cable to 12V Powered USB Port C on the host terminal ...

Page 53: ...6 Display connects to the host terminal using the following cables VGA cable for video USB cable for data Powered Universal Serial Bus USB for power Audio cable optional Connects to the Audio Connector on the 5966 and the Audio Out port on the host terminal ...

Page 54: ...3 44 Hardware Installation Video Cable Connections Connect the VGA Cable to the VGA connectors on both the 5966 Touch LCD and host terminal ...

Page 55: ...Hardware Installation 3 45 Data Cable Connections Connect the included USB Cable to the USB connector on the 5966 and to a USB connector on the host terminal ...

Page 56: ...nections Connect the Powered USB Cable to the 5966 and to the Powered 12V USB connector on the host terminal 1 Connect the USB Power Cable to the display Power connector 2 Connect the USB 12V Cable to 12V Powered USB Port C on the host terminal ...

Page 57: ...RS232 cable 24V Powered USB Cable 1 Plug in the 24V Powered USB to Power and USB Y cable into the terminal 2 Plug in the Power and USB into the respective ports on the Printer 24V Powered USB and RS232 Cables 1 Plug in the 24V Powered USB to Power cable and RS232 Cable into the terminal 2 Plug in the Power and RS232 Cables into the respective ports on the printer ...

Page 58: ...st quiet relatively small and very reliable multiple function printer It prints receipts validates and prints checks and prints on a variety of single or multiple part forms There is no journal as it is kept electronically by the host computer 24V Powered USB Cable ...

Page 59: ...Hardware Installation 3 49 24V Powered USB and RS232 Cables ...

Page 60: ...very reliable multiple function printer with front and back printing on the receipt paper capability It prints receipts validates and prints checks and prints on a variety of single or multiple part forms There is no journal as it is kept electronically by the host computer 24V Powered USB Cable ...

Page 61: ...Hardware Installation 3 51 24V Powered USB and RS232 Cables ...

Page 62: ...on printer It prints receipts and two color printing 7198 POS Receipt on Label Printer The 7198 POS Receipt on Label printer is a fast quiet relatively small and very reliable printer It is based on the currently released and field tested 7198 2ST printer with adaptations to support the NCR Consumable s Receipt on Label RoL Linerless media ...

Page 63: ...awer connector or to the transaction printer Note All NCR Cash Drawers contain circuitry to protect against the drawer solenoid spark back to the terminal If you are not connecting an NCR Cash Drawer you may need to use the Cash Drawer Adapter Cable 1432 C395 0002 which has this protective circuitry ...

Page 64: ...ash Drawer The NCR 2181 has the same feature and functionality as the NCR 2189 but in a smaller footprint It can be used as a remote cash drawer for all NCR s POS configurations or as an integrated cash drawer for the POS XR8 terminal ...

Page 65: ...Hardware Installation 3 55 2185 Cash Drawer Fliptop with Locking lid The NCR 2185 is a Fliptop Cash Drawer ...

Page 66: ...3 56 Hardware Installation 2186 Cash Drawer The NCR 2186 POS Cash Drawer is a compact metal chassis drawer with multiple configurations ...

Page 67: ...Hardware Installation 3 57 Installing Two Cash Drawers Two cash drawers can be installed to the terminal by using the Cash Drawer Connector Y Cable 497 0009394 1416 C372 0006 ...

Page 68: ...ts USB and PS 2 type keyboards NCR 5932 2800 60 Key Keyboard NCR 5932 5715 Big Ticket USB Keyboard NCR 5932 6574 Compact 104 Key PS 2 Keyboard NCR 5932 6674 POS Compact Alphanumeric USB Keyboard NCR 5932 7200 78 Key Programmable PS 2 Keyboard The XR8 only supports USB type mice ...

Page 69: ...5932 2800 60 Key Keyboard The NCR 5932 2830 60 Key Keyboard is a PS 2 keyboard that is designed for Point of Service POS applications It includes 48 assignable function keys and a numeric keypad with 12 keys All keys are programmable ...

Page 70: ...3 60 Hardware Installation NCR 5932 5715 Big Ticket USB Keyboard ...

Page 71: ...74 Compact 104 Key PS 2 Keyboard The NCR 5932 6574 Compact 104 Key Programmable POS Keyboard is one of the Point of Service POS keyboards in the NCR 5932 class The keyboard is a multifunctional keyboard that is two keyboards built into one ...

Page 72: ...3 62 Hardware Installation NCR 5932 6674 POS Compact Alphanumeric USB Keyboard ...

Page 73: ...Hardware Installation 3 63 NCR 5932 7200 78 Key Programmable PS 2 Keyboard The NCR 5932 7200 78 Key Programmable POS Keyboard is designed for the Point of Service POS application ...

Page 74: ... SSD or HDD 1 Remove the front Bezel plate 2 Turn off the power of the terminal and any connected peripheral devices Unplug the terminal s power cord 3 Push up the central tab and slowly pull back to remove the desired Hard Drive Plate labeled Drive 1 on the left and Drive 0 on the right ...

Page 75: ... to the Drive type 1 Detach the SSD or HDD from the plate by removing the screws 2 Replace with the desired new storage drive to the plate Note Remember to orient the connection points of the storage drive to the top of the Hard Drive Plate with the tab at the bottom 3 Slide the Hard Drive Plate with the new storage drive back into the Hard Drive tray until there is an audible click of the central...

Page 76: ...3 66 Hardware Installation Release 3 x XR8c Replacing the SSD 1 Disconnect the power to the terminal 2 Remove the Sled Cover by unscrewing the two thumb screws and sliding the cover away from the sled ...

Page 77: ...Hardware Installation 3 67 3 Disconnect the SATA Power connector from the Drive ...

Page 78: ...3 68 Hardware Installation 4 Unscrew the Drive from the Hard Drive chassis Retain the screws ...

Page 79: ...Hardware Installation 3 69 5 Slide the drive out of the chassis bracket ...

Page 80: ...3 70 Hardware Installation 6 Slide in the new drive and secure with the retained screws ...

Page 81: ...Hardware Installation 3 71 7 Connect the SATA Power connector to the Drive ...

Page 82: ...3 72 Hardware Installation 8 Replace the Sled Cover and reconnect power to the terminal ...

Page 83: ...Hardware Installation 3 73 Replacing the HDD 1 Disconnect the power to the terminal 2 Remove the Sled Cover by unscrewing the two thumb screws and sliding the cover away from the sled ...

Page 84: ...ation 3 Unscrew the Bracket from the Chassis Note If a SSD is present follow the steps to remove the SSD prior to removing the HDD 4 Remove the Bracket and HDD assembly from the Chassis and disconnect the HDD SATA Connector ...

Page 85: ...Hardware Installation 3 75 5 Remove the HDD from the Bracket 6 Install the new HDD to the Bracket ...

Page 86: ...3 76 Hardware Installation 7 Position the HDD and Bracket assembly over the Chassis and connect the SATA Connector to the HDD 8 Reinstall the Bracket and HDD assembly ...

Page 87: ...s LED Diagnostic Indicators The two front panel LEDs also function as diagnostic indicators defined as follows Note The cell colors indicate the color of the LED at that particular time Release 1 x and 2 x Release 3 x XR8c ...

Page 88: ...N ON OFF N A OFF AC Present Power System OFF Not in Standby External power supply ON OFF OFF Check AC power to power supply Check Power supply Check connection between unit and power supply Check power connection from connector panel to motherboard and motherboard to LED panel Replace power supply Replace motherboard Replace front panel board Runtime Cooling Component CPU Over Temperature N A Flas...

Page 89: ...otherboard POST Memory Memory Issue Flashing 1 Sec ON Check for properly installed memory Replace memory Replace Motherboard POST Motherboard No Display Flashing 1 4 Sec ON Replace Motherboard POST Display Motherboard Peripheral Stopped Prior to Boot Flashing 1 Sec ON No Display 1 Check for power to display 2 Check cable connection between Motherboard and display 3 Check for properly functioning d...

Page 90: ...r LED Debug Path Boot Time Boot Media HDD LAN OFF ON HDD is Boot Device Check HDD status in BIOS Setup Check connections between HDD and Motherboard Replace or re image HDD Replace Motherboard LAN is Boot Device Check for LAN link and activity LEDs on I O connector panel Check LAN cable Replace Motherboard ...

Page 91: ...aging Procedure 1 Connect the USB flash drive to the target terminal that you wish to image 2 Connect a USB keyboard to the terminal 3 Power on the terminal and boot from the USB Flash Drive This can be done by selecting F8 during the boot and choosing the USB option NCR or by entering BIOS Setup and changing the boot order 4 The system boots in the Windows PE OS environment Select Y on the keyboa...

Page 92: ...5 82 ...

Page 93: ...soft created for use with Windows Vista and later OS versions The format can also be used to capture and restore XP based OS images More information on the ImageX tool and WIM format can be found at http technet microsoft com en us library cc722145 WS 10 aspx The Recovery Tool is designed to create a complete backup of or restore a previously saved image to the terminal The Recovery Tool offers th...

Page 94: ...utton is located on the I O Panel 1 Begin with the terminal OFF 2 Using a pen stylus or similar object press and hold the recessed Recovery Tool Button While holding the Recovery Tool Button momentarily press the Power Button 3 Continue holding the Recovery Tool Button until the NCR logo has flashed on the screen ...

Page 95: ...rting Checkdisk analyzes the failures and fixes them in most cases This function runs in a Windows Command Box Save or Load Image This button opens the Backup and Recovery screen Change Settings This button opens a dialog screen to let you set change the password and to configure the network settings Shutdown or Reboot This button opens the screen to properly Shutdown and Reboot the POS System Inf...

Page 96: ...kup and Recovery Tool Save or Load Image This function is used to either Save or Load an image from a device 1 On the Main Screen select Save or Load Image 2 Enter the Password The factory default password is Recovery1234 ...

Page 97: ...ited to 8GB on the local drive The USB and network options can be used to store backup larger images The total size is comprised of the base factory image the user and site backups and the roughly 300MB of space used by WinPE and apps USB Network backups are limited only by the hardware that they are being stored to After the factory image is copied into the Recovery Partition there are approximat...

Page 98: ...ods available USB or network should be used to store backups Output Options There are three output options Hard Disk Drive Solid State Device USB Device Network Note Windows 7 images require a minimum of 4GB available on the Network Local Drive or USB drive POSReady 7 requires a minimum of 2GB Make sure there is enough space is available on the storage media Image sizes vary depending on applicati...

Page 99: ...Disk Image Backup and Recovery Tool 6 89 2 Select the USB Button If this is the first backup performed on this POS the image is automatically saved as a Site backup ...

Page 100: ...tine day to day or periodical backups Note Site and User backups are separate independent backups The image information is updated with the new image date Loading an Image Caution Do NOT remove power during an Image Load Complete the Operating System setup and then shut down Windows properly Removing power prematurely will corrupt the image and display various messages like Windows failed to load ...

Page 101: ...Disk Image Backup and Recovery Tool 6 91 1 Select the arrow that points from the desired load device to the terminal Example Select the USBLoad Button 2 Select the USB Button ...

Page 102: ...from a network the Select a Network Drive dialog screen will open 3 Select the Image Type User Image Most recent routine backup Site Image Image of the terminal after application components were loaded Factory Image The NCR Base Image as shipped from the factory ...

Page 103: ... and Recovery Tool 6 93 4 Select Yes to to apply the image Caution All the information in the current productive working image on the drive is lost with this operation A progress bar is displayed as the image is applied ...

Page 104: ...6 94 Disk Image Backup and Recovery Tool A message is displayed when the load is complete 5 Reboot the POS ...

Page 105: ...d Recovery Tool 6 95 Change Settings On the Main Screen Select Change Settings There are four functions available on the Change Settings screen Change Network Settings Change Password Replace Recovery Image Change Language ...

Page 106: ...6 96 Disk Image Backup and Recovery Tool Change Network Settings 1 On the Change Settings Screen select Change Network Settings 2 Enter the Password ...

Page 107: ...mage Backup and Recovery Tool 6 97 3 Enter the network configuration settings and then select Enter Change Password 1 On the Change Settings Screen select Change Password 2 Enter the new Password select Enter ...

Page 108: ...ect Lost Password A unique code is generated that you can provide to NCR Support to receive a new temporary password Replace Recovery Image This feature is used to update the Recovery Tool and the environment that it runs in 1 On the Change Settings Screen select Replace Recovery Image ...

Page 109: ...ery Tool 6 99 2 Select the source of the Recovery Image 3 Complete the image replacement in the same manner as with the POS Site User image restore procedures Change Language 1 On the Change Settings Screen select Change Language ...

Page 110: ...tality GenDrivers_display From this site download the following ImagingSuite_3 9 0 3 zip or later The Imaging Suite package consists of three primary parts A Server application for local area network imaging A Client application that runs on the target or source machine where images will be applied to or captured from A customized version of Windows PE boot OS environment from which the client app...

Page 111: ...lp information on the possible selections for the highlighted item select F1 To save the changes move the cursor to the Exit Menu select either Save Changes Exit or Save Changes and select Enter Restoring Factory Settings To reset all values to their default settings for the current screen select F9 and then Enter when the confirmation message is displayed The terminal automatically loads the BIOS...

Page 112: ... 0 Note The following are default BIOS values for NCR BIOS Version 2 0 4 0 Discrepancies may be present if the terminal has a different or new BIOS version Main Menu Selection Titles Descriptions System Language English System Time variable System Date variable ...

Page 113: ... Before VBIOS Initialization 3 Power Button 4 sec Operation Power OFF Logo Display Logo HDD S M A R T Status SATA Port0 ST250VT000 1BS 250 0 Dependent on device installed SMART Status Supported OK SATA Port1 Not Present If HDD or SSD is installed SATA information will be displayed SMART Status N A If HDD or SSD is installed SATA information will be displayed ACPI Settings Enable ACPI Auto Configur...

Page 114: ...on Prompt Disabled MEBx Debug Message Output Disabled Un Configure ME Disabled Amt Wait Timer 0 ASF Enabled Activate Remote Assistance process Disabled USB Configure Enabled PET Progress Enabled AMT CIRA Timeout 0 WatchDog Disabled OS Timer 0 BIOS Timer 0 PCH FW Configuration ME Unconfig on RTC Clear State Enabled ME State Enabled fTPM Switch Selection GPDMA Work Around TPM Device Selection dTPM 1...

Page 115: ...s 0x3F8 IRQ IRQ4 Serial Port 2 Configuration Serial Port Enabled Device Settings IO 2F8h IRQ 3 I O Base Address 0x2F8 IRQ IRQ3 Serial Port 3 Configuration Serial Port Enabled Device Settings IO 2E8h IRQ 11 I O Base Address 0x3E8 IRQ IRQ4 Serial Port 4 Configuration Serial Port Enabled Device Settings IO 3E8h IRQ 6 I O Base Address 0x2E8 IRQ IRQ3 Hardware Monitor PC Health Status Smart Fan Mode Aut...

Page 116: ... CPU Die Temperature 46 C less than 55 C CPU Fan Speed 5192 min 2500 System Fan Speed N A VCORE 1 088 V 0 25 1 52 V VDDQ 1 488 V 1 4 1 6 V 12V 12 096 V 11 2 12 8 V 5V 3 344 V 3 04 3 57 V 5V Dual 5 004 V 4 6 5 4 V VBAT 2 912 V 2 9 V Serial Port Console Redirection COM0 Console Redirection Disabled COM1 Pci Bus0 Dev0 Func0 Disabled Console Redirection Port is Disabled Legacy Console Redirection Lega...

Page 117: ...irtualization Technology Enabled Hardware Prefetcher Enabled Adjacent Cache Line Prefetch Enabled CPU AES Enabled Boot performance mode Turbo Performance HardWare P states HWP Enabled Intel R SpeedStep tm Enabled Power Limit 1 Override Disabled Power Limit 2 Override Enabled Power Limit 2 0 1 Core Ratio Limit Override 0 2 Core Ratio Limit Override 0 Platform PL1 Enable Disabled Platform PL2 Enable...

Page 118: ... 4 Settings Power Limit 4 Override Disabled CPU Thermal Configuration CPU DTS Disabled TCC Activation Offset 0 ACPI 3 0 T States Disabled Intel TXT LT Support Disabled Debug Interface Disabled Debug Interface Lock Enabled SW Guard Extensions SGX Software Controlled Select Owner EPOCH input type No Change in Owner EPOCHs PRMRR Size AUTO Intel TXT Information Chipset Production Fused BiosAcm Product...

Page 119: ...t Enabled PECI Access Method DIrect I O Firmware Configuration Test PCI Delay Optimization Disabled Platform Setting Power Sharing Manager Disabled Select Camera IVCAM Wireless device Disabled HID Event Filter Driver Disabled Enable Wireless Charge Support Disabled Enable FFU Support Disabled SATA Configuration SATA Controller s Enabled SATA Mode Selection RAID CR 1 RST Pcie Storage Remapping Disa...

Page 120: ...abled OROM UI and BANNER Enabled HDD Unlock Enabled LED Locate Enabled IRRT Only on eSATA Enabled Smart Response Technology Enabled OROM UI Normal Delay 2 Seconds RST Force Form Disabled Aggressive LPM Support Enabled Serial ATA Port 0 Software Preserve SUPPORTED Port 0 Enabled Hot Plug Enabled Mechanical Presence Switch Enabled External SATA Disabled Spin Up Device Disabled SATA Device Type Hard ...

Page 121: ...anical Presence Switch Enabled External SATA Disabled Spin Up Device Disabled SATA Device Type Hard Disk Drive Topology Unknown Device Sleep Disabled SATA DEVSLEP Idle Timeout Config Disabled Serial ATA Port 2 Empty PCI Subsystem Settings PCI Bus Driver Version A5 01 08 PCI Latency Timer 32 PCI Bus Clocks PCI X Latency Timer 64 PCI Bus Clocks VGA Palette Snoop Disabled PERR Generation Disabled SER...

Page 122: ...twork Stack Disabled CSM Configuration CSM Support Enabled CSM16 Module Version 07 78 GateA20 Active Upon Request Option ROM Messages Force BIOS INT19 Trap Response Immediate Boot option filter UEFI and Legacy Option ROM execution Network Legacy Storage Legacy Video Legacy Other PCI devices UEFI Info Report Configuration Summary Screen Disabled USB Configuration Legacy USB Support Enabled XHCI Han...

Page 123: ...7 113 Configuration Choices Configuration Choice Settings Notes Port 60 64 Emulation Disabled USB hardware delays and time outs USB transfer time out 20 sec Device reset time out 20 sec Device power up delay Auto ...

Page 124: ...isabled Primary Display Auto Primary PEG Auto Primary PCIE Auto Internal Graphics Auto GTT Size 8MB Aperture Size 256M DVMT Pre Allocated 32MB DVMT Total Gfx Mem 256MB Gfx Low Power Mode Enabled VDD Enable Enabled PM Support Enabled PAVP Enable Enabled CD Clock Frequency 675 Mhz LCD Control Primary IGFX Boot Display VBIOS Default LCD Panel Type VBIOS Default Panel Scaling Auto Backlight Control PW...

Page 125: ...ent on device installed Total Memory 8192 MB Dependent on device installed VDD 1200 DIMM 0 4096 MB Dependent on device installed DIMM 1 Not Present Dependent on device installed DIMM 2 4096 MB Dependent on device installed DIMM 3 Not Present Dependent on device installed Memory Timings tCL tRCD tRP tRAS 15 36 PCH IO Configuration USB Configuration USB Precondition Disabled XHCI Disable Compliance ...

Page 126: ...r Voltage Select 3 3V Statically Switchable BCLK Clock Frequency Configuration HD Audio Link Frequency 24 MHz iDisplay Link Frequency 96 MHz HD Audio DSP Features Configuration Audio DSP NHLT Endpoints Configuration DMIC 4 Mic Array Bluetooth Disabled I2S Disabled Auido DSP Feature Support WoV Wake on Voice Disabled Bluetooth Sideband Disabled BT Intel HFP Disabled Unable to change BT Intel A2DP D...

Page 127: ...g Module Support Waves Disabled DTS Disabled IntelSst Speech Disabled Dolby Disabled Samsung SoundAlive Disabled Samsung SoundBooster Disabled Samsung EQ DRC Disabled ForteMedia SAMSoft Disabled Intel WoV Disabled Sensory WoV Disabled Custom Module Alpha Disabled Custom Module Beta Disabled Custom Module Gamma Disabled Wake on LAN Enabled State After G3 Last State ...

Page 128: ... Mode Custom Key Management Provision Factory Default keys Disabled Enroll all Factory Default keys A confirm screen will display when this option is selected Save all Secure Boot Variables Normally not selectable Secure Boot Variable Size Key Key source Table Headers Platform Key PK 0 0 Key Exchange Keys 0 0 Authorized Signatures 0 0 Forbidden Signatures 0 0 Authorized TimeStamps 0 0 ...

Page 129: ...d New Boot Option Policy Default Boot mode select Legacy Fixed Boot Order Priorities Boot Option 1 Network Boot Option 2 Hard Disk ST250VT Boot Option 3 USB Key Boot Option 4 USB Hard Disk Boot Option 5 USAB CD DVD Boot Option 6 USB Floppy Boot Option 7 CD DVD Boot Option 8 Disabled Hard Disk Drive BBS Priorities Boot Option 1 SATA PM ST250VT0 Network Drive BBS Priorities Boot Option 1 IBA GE Slot...

Page 130: ...7 120 ...

Page 131: ...r s Guide B005 0000 2326 for information about this procedure Prerequisites The following are required to perform a SPI BIOS update USB Keyboard BIOS Software Download from the NCR website 1 Select the corresponding options for the device terminal Example Retail Support Files Drivers Firmware Operating Systems Platform Software OPOS JavaPOS BIOS etc NCR POS and SelfServ Terminal and Operating Syst...

Page 132: ... bootable methods that may be present on the USB drive and replaces it with the SPI BIOS update process If the resulting USB memory drive is not bootable try the following command This runs slower but is more effective Syslinux sfma USB drive letter Important Do not run syslinux by double clicking on it because it may affect the boot drive of the terminal being used to create the drive Windows 7 N...

Page 133: ...IOS Update executes automatically in 10 seconds unless the up down arrow is pressed Automatic Method With the Automatic Method you may see a prompt to enter the DMI Desktop Management Interface which is the terminal Class Model Serial information This happens if the program detects invalid DMI information in the current BIOS or if you are replacing the processor board which has no Class Model Seri...

Page 134: ...nnel Only 6 Update SPI and BIOS Default Serial Model Class Reset ME AMT data Option 1 Update SPI and BIOS No prompt for Serial Model Class unless invalid 1 Highlight Option 1 and press ENTER Executes automatically in 10 seconds unless the up down arrow is pressed 2 The Flash Program updates the SPI BIOS 3 The Manageability Engine ME is programmed and a message is displayed indicating power must be...

Page 135: ...al Model Class This option is similar to Option 1 above except you are prompted for Class Model Serial information at the beginning of the program You also have to select which type of update to run BIOS or SPI 1 Highlight Option 4 and press ENTER 2 At the prompt press ENTER to enter the Class Model Serial Number information DMI Follow the on screen format instructions Example 7702 5000 8801 ENTER...

Page 136: ... ENTER 54 19378230 ENTER 3 Press 1 to confirm the data and to continue 4 The Flash Program updates the SPI BIOS and automatically reboots the terminal Option 6 Update SPI and BIOS Default Serial Model Class information This option is for Service Personnel only It updates the SPI and BIOS but leaves the Class Model Serial fields empty erased The DMI information is then entered when the board is ins...

Page 137: ...Configuring AMT Configuring the Terminal Note Depending on the processor chip set installed in the Terminal the Terminal Configuration screens might differ slightly from the examples provided 1 Boot the terminal ...

Page 138: ...fo IGFX VBIOS Version Memory RC Version Total Memory Memory Frequency PCH Information Name PCH SKU Stepping LAN PHY Revision ME FW Version ME Firmware SKU 2 0 4 X American Megatrends 5 XX UEFI 2 4 PI 1 3 OACCM 0 04 x64 Administrator NCR Corporation 7607 1000 8801 54 12345671 Skylake DT Intel R Core TM i3 6100TE CPU 2 70GHz 2700 MHz 506E3 R0 S0 2Core s 4Threads s 6A GT2 1033 1 6 0 1 8192 MB 2133 MH...

Page 139: ... POS CPU Configuration SATA Configuration AMT Configuration Info Report Configuration HDD S M A R T Status USB Configuration SMART Settings Super IO Configuration H W Monitor Serial Port Console Redirection Network Stack Intel R Ethernet Network Connection AMT Parameters ___________________ Select Screen Click Select Item Enter Dbl Click Select Change Opt F1 General Help F2 Previous Values F9 Load...

Page 140: ...gure ME AMT Wait Timer Disable ME ASF Activate Remote Assistance Process USB Configure PET Progress AMT CIRA Timeout Watchdog OS Timer BIOS Timer Disabled Disabled Disabled Disabled Disabled Disabled 0 No Enabled Disabled Ensable Enabled 0 Disabled 0 0 OEMFlag Bit 1 Enable Disable BIOS hotkey press ___________________ Select Screen Click Select Item Enter Dbl Click Select Change Opt F1 General Hel...

Page 141: ...t Un Configure ME AMT Wait Timer Disable ME ASF Activate Remote Assistance Process USB Configure PET Progress AMT CIRA Timeout Watchdog OS Timer BIOS Timer Enabled Disabled Disabled Disabled Disabled Disabled 0 No Enabled Disabled Ensable Enabled 0 Disabled 0 0 OEMFlag Bit 1 Enable Disable BIOS hotkey press ___________________ Select Screen Click Select Item Enter Dbl Click Select Change Opt F1 Ge...

Page 142: ...ght C 2003 15 Intel Corporation All Rights Reserved MAIN MENU MEBx Login Intel R ME General Settings Intel R Standard Manageability Configuration MEBx Exit éê Move Highlight ENTER Select Entry ESC Exit Note The first time this program is run you must use the default password admin lower case admin Enter At the prompt enter the new password write it down to remember The password must contain upper ...

Page 143: ... Enter Intel R Management Engine BIOS Extension v11 0 0 0005 Intel R ME v11 0 0 1197Copyright C 2003 15 Intel Corporation All Rights Reserved MAIN MENU MEBx Login Intel R ME General Settings Intel R Standard Manageability Configuration MEBx Exit éê Move Highlight ENTER Select Entry ESC Exit ...

Page 144: ...onsent Password Policy Network Setup Activate Network Access Unconfigure Network Access Remote Setup and Configuration Power Control Enabled Anytime Full Unprovision éê Move Highlight ENTER Select Entry ESC Exit 12 Select Y for Yes to activate the network interface 13 Select ESC ESC Y to exit the Intel Management BIOS Extension and reboot the system 14 The terminal should now be accessible using i...

Page 145: ...f enhanced performance and lower power consumption When using two drives you can have additional protection against data loss in the event of hard drive failure Valuable digital files are protected against a hard drive failure when the system is configured for one of the fault tolerant RAID levels RAID 1 or RAID 5 By seamlessly storing copies of data on one or more additional hard drives any hard ...

Page 146: ...Intel Intel Rapid Storage Technology 5 Both disks should be recognized in the Main Screen Select the Create button 6 Select the type of RAID volume you want to install NCR supports RAID 1 and RAID 0 volume types RAID 1 Combines two disks to create a volume where each disk stores an exact copy of the data and provides real time redundancy RAID 0 Combines two disks to create a volume where data is b...

Page 147: ...Configuring a Second HDD for RAID 10 137 7 Select Next ...

Page 148: ...lect the check boxes for both disks RAID 0 Only Specify the amount of space to be used by the new RAID volume Use the slider to enter a percentage Note If you create a volume that uses less than 100 of the hard drive space you may create a second RAID volume to use the remaining space ...

Page 149: ...Configuring a Second HDD for RAID 10 139 10 Select Next 11 Select Create Volume to start the volume migration 12 Select OK to confirm the action ...

Page 150: ...a Second HDD for RAID 13 A window is displayed indicating the volume was created successfully Select OK to close the window The status of the migration is displayed showing the progress This can take 1 3 hours to complete ...

Page 151: ... ammonia based cleaners These can damage the unit 4 Avoid getting liquids inside the unit If liquid does get inside have a qualified service technician check it before you power it on again 5 Remove external dust around the cooling vents Touch Screen Cleaning Procedures 1 Using a soft cloth dampened with isopropyl alcohol or a mild non abrasive soap and water solution Gently wipe the touch screen ...

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