CS-3000 RF Generator Unit Operator Manual
LBL-2123 Rev. E
nContact Surgical, Inc.
Page 13/ 79
Chapter 7 Customer Service / Equipment Servicing/ Warranty
nContact Surgical, Inc. is dedicated to providing service and support to its customers. If
there are any questions concerning the use of the nContact Coagulation system, please
contact Customer Service at:
Manufacturer:
AtriCure Incorporated
7555 Innovation Way
Mason, Ohio 45040 USA
Custormer Service:
1-866-349-2342 (toll free)
1-513-755-4100 (phone)
Authorized European Representative:
Köntges SPRL
Avenue Hellevelt 35
B-1180 Brussels Belgium
Tel: +32 (0) 2 375 51 63
FAX: +32 (0) 2 375 89 06
e-mail: [email protected]
LIMITED WARRANTY
This Limited Warranty applies to the nContact RF Generator.
If the RF Generator is used properly (in accordance with the supplied Operator’s Manual), but proves to be
defective through no fault of the purchaser or user, it will be repaired or replaced free of charge or its
purchase price refunded, at nContact’s discretion. nContact’s obligation to repair or replace the RF
Generator, or refund the purchase price, shall expire 12 months from the receipt of the product by the
purchaser from nContact [or its authorized representative]. The term “purchaser” as used herein refers to
any individual or entity that purchases the nContact product from nContact Surgical Inc. or its authorized
representatives. The purchaser’s sole and exclusive remedy against nContact and nContact’s sole and
exclusive liability under this Limited Warranty shall be the repair or replacement of the RF Generator or
refund of its purchase price in accordance herewith.
The RF Generator has no user-serviceable parts. If servicing is required, the RF Generator must be returned
to nContact Surgical, Inc., and may only be returned with the prior approval of nContact. Such approval must
reference a Returned Goods Authorization (RGA) number issued by nContact Customer Service. Shipping
and transportation costs, if any, incurred in connection with the return of the RF Generator to nContact shall
be the responsibility of the purchaser. If the RF Generator is determined by nContact to be defective under
this Limited Warranty, shipping and transportation costs will be reimbursed by nContact to the purchaser.
Any attempt to service, repair, modify or alter the RF Generator, or to use the RF Generator other than in
accordance with the supplied Operator Manual and in the manner and medical procedures set forth in the
Operator Manual, will void this Limited Warranty.
DISCLAIMER:
EXCEPT AS SET FORTH ABOVE, nCONTACT SURGICAL, INC. MAKES NO
REPRESENTATIONS OR WARRANTIES, EITHER EXPRESSED OR IMPLIED, WITH REGARD TO THE
RF GENERATOR OR ACCESSORIES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES
OF MERCHANTABILITY, QUALITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR
PURPOSE. nCONTACT SHALL NOT BE LIABLE FOR THE COST OR PROCUREMENT OF SUBSTITUTE
GOODS BY THE PURCHASER OR FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSS,
DAMAGE OR EXPENSE DIRECTLY OR INDIRECTLY ARISING FROM USE OF THE RF GENERATOR
OR ACCESSORIES OR ANY DEFECT THEREOF. nCONTACT HAS NO CONTROL OVER THE
CONDITIONS OR THE MANNER IN WHICH THE PRODUCT IS USED; THEREFORE, IN ADDITION TO
VOIDING THE LIMITED WARRANTY ABOVE, nCONTACT DISCLAIMS ANY LIABILITY WHATSOEVER
ARISING FROM FAILURE TO OPERATE THE RF GENERATOR ACCORDING TO THE SUPPLIED
OPERATOR MANUAL OR IN THE MANNER AND MEDICAL PROCEDURES SET FORTH THEREIN, OR
IN THE EVENT OF ANY UNAUTHORIZED SERVICE, REPAIR, MODIFICATION OR ALTERATION OF
THE RF GENERATOR, OR UNDER ANY OTHER CONDITIONS OR CIRCUMSTANCES OUTSIDE THE
CONTROL OF nCONTACT. nCONTACT NEITHER ASSUMES, NOR AUTHORIZES ANY OTHER
PERSON TO ASSUME FOR IT, ANY OTHER OR ADDITIONAL LIABILITY OR RESPONSIBILITY IN
CONNECTION WITH THE PRODUCT.
