ZephIR user manual QP1009-582 v2
© Natural Power 2008
10
th
June 2008
Page 62
REF.
SYMPTOM
DIAGNOSIS
ACTION
6.
ZephIR unit not collecting
data.
1. Is unit on?
2. Is automatic laser on enabled?
3. Is the laser on flag checked in the
software?
4. Is the laser not emitting flag checked
in the software?
5. Is the laser unit failure flag checked in
the software?
6. Are the pod temps below -5oC?
7. Is there any wind?
8. Is the window clean?
9. Is there any condensation in the win-
dow?
10. Is the focus moving flag permanently
checked?
11. Is the wiper active flag permanently
checked?
1. Switch the unit on (see above having difficulties)
2. Check the config in the PC software and enable auto laser on if
required, restart the unit and check if now showing wind/raw data.
3. Check the software status flags to check if the laser has power.
4. If the laser not emitting flag is checked then manually enable the
laser from the PC software. Check if wind/raw data are now visible.
5. Return unit for laser replacement.
6. If pod temps below -5oC then run the unit to allow the heaters to
raise the temperature or bring the unit inside until pod temps are
above -5oC and then restart the system and check for wind/raw
data.
7. Nothing can be done until there is some wind to measure.
8. Clean the window either manually while at the unit or issue a wash
wipe command from the software and check for wind/raw data.
9. If condensation is present then the top casting then change the
desiccant to ensure the unit is fully dried out.
10. Contact your Service Support Engineer.
11. Contact your Service Support Engineer.
7.
ZephIR unit has powered
itself off.
1. Is there power for the unit?
2. Was a text message received?
3. Was text received ’12v requires atten-
tion’?
4. Was text received ‘15v requires atten-
tion’?
5. Was text received ‘ZephIR is overheat-
ing’?
6. Was text received ‘Powered down on
low power’?
1. If power supply has been off for more than 12Hrs then the batteries
will need to be recharged when the power supply is restored.
2. If no text was received then it was an unknown error and the unit
should be restarted to see if the fault reoccurs and sends a text next
time.
3. Contact your Service Support Engineer.
4. Contact your Service Support Engineer.
5. ZephIR is overheating - check the pod temps and ambient temp.
6. Unit has no power, and the batteries have been drained – restore
the power supply and restart the unit.
8.
Incorrect wind direction
from ZephIR.
1. Is the Met Station working correctly?
2. Is the configuration set-up correctly?
3. Has the correct north off-set been
entered in the ZephIR configuration?
4. Does the unit have a ‘North Pot’ fitted?
1. Check the Met Station functionality as per Ref 5
2. Check the software configuration of the ZephIR to ensure that the
option to use ‘Wind Vane’ input or ‘Fixed Bearing’ is set to -1 to
allow the use of the wind vane on the Met Station - recheck the
wind direction to see if the fault has been rectified.
3. Check the off-set of the ZephIR has been correctly entered in the
software
4. If the unit has a ‘North Pot’ fitted then ensure that it has been
correctly set to north and then using the software choose the ‘Set
North Direction’ option - recheck the wind direction to see if the
fault is rectified.
9.
Unable to download data
from the ZephIR.
See flowchart below for actions.
10.
ZephIR is not storing data.
See flowchart below for actions.
11.
GPRS setup fault.
1.‘New GPRS connection’ message does
not appear.
2.The ZephIR connects but does not com-
municate correctly.
1. Ensure that the text message is reaching the ZephIR. This can be
done by sending the message from a mobile phone and enabling
read receipts. The phone should display a message when the text
message has been successfully delivered.
Ensure that any firewalls running on the computer or the network are
set to allow incoming socket connections on port 1200.
If the computer is on a LAN, check with the system administrator to en-
sure that the modem will be able to see it. If the IP address begins
‘192.168’ then it is on a private network and the modem will not
be able to see it.
Use a dial-up or GPRS connection to connect to the Internet instead.
Check with the SIM provider that the GPRS settings are correct, and the
SIM is set up to allow GPRS connections.
Log into the ZephIR locally and send a test text message to a known
mobile phone to ensure the modem has signal and is working
correctly.
2. Log out of the ZephIR. Resend the SMS message.
