38
•
The warranty will be void if the instructions in this manual or any other instructions available to the purchaser and user are not
followed.
•
MOS warrants MOS UpLift™ systems for as long as the first retail purchaser owns the product for a period of up to two years. The
MOS warranty expires when a purchaser transfers the product to another person.
•
Subject to the limitations and exclusions described in our warranty, MOS will remedy defects in materials and workmanship by
repairing or replacing, at its option, a defective product without any charge for parts or labour within two years of the date of
purchase. MOS may elect, at its discretion, not to repair or replace a defective product, but to refund to the purchaser an amount
equal to that paid for the product, or to provide a credit to be used toward the purchase of a new MOS UpLift™. The purchaser will
be required to provide proof of original purchase to qualify for the MOS limited warranty.
•
No warranty is issued for defects, damage, or breakage caused by normal wear and tear of the product, including, but not limited
to, cosmetic items (peeling liner, peeling stickers, rust, scratches, corrosion, discolouration, etc.), improper use of the vehicle or the
MOS UpLift™, or for the use of a vehicle roof system other than those authorized by MOS.
•
No warranty is issued for defects or breakage caused by modification of the MOS UpLift™, attachment accessories, roof racks, the
vehicle, or any other system installed on the vehicle roof, or for any type of repair other than those authorized by MOS.
•
No warranty is issued for defects or failures resulting from conditions beyond the control of MOS, including, but not limited to, misuse,
improper maintenance, overloading, assembly, or installation not in accordance with the written instructions or other guidelines
included with the MOS UpLift™ or available to the user, or improper installation or use of the accessories and systems mounted onto
the car roof.
•
MOS does not cover damage resulting from misuse (i.e., tears, cuts, or holes in materials), or cosmetic damage (i.e., scratches or
stains on materials).
•
Damage caused by transportation (i.e., air, land, sea, or rail) is not covered by MOS and any claim must be filed directly with the
carrier.
•
Subject to applicable laws, the cost of returning components, parts, or the product is the responsibility of the purchaser.
•
The warranty does not cover damage to vehicles, user’s property, or any other person or property. The warranty does not cover any
commercial use.
•
In the event of a problem with the purchase of MOS products, the purchaser should immediately contact either the MOS UpLift™
dealer from whom he/she purchased the MOS UpLift™ or MOS Customer Service by email at
or via the
chatbox on the website.
•
In the event that a MOS product must be returned to MOS, a MOS technician will provide the purchaser with the appropriate shipping
address and instructions for shipping the MOS UpLift™. Note that the purchaser will be responsible for the cost of shipping the
product to MOS and to accompany the shipment with the original proof of purchase (invoice or purchase receipt) and a detailed
description of the defect or breakage.
•
Our warranty covers any defect or damage to your MOS product from the date of purchase by the original purchaser for a maximum
period of two (2) years.
•
Except in Quebec, this warranty is expressly in lieu of all other warranties, express or implied, including any warranty of merchantability
and fitness for a particular purpose.
•
Except in Quebec, MOS’s sole liability to any purchaser is limited to the remedy set forth above. In no event shall MOS be liable for
loss of revenue or sales, direct or indirect, incidental, special, increased interest, or any other damages not specifically provided for
herein or which may be excluded under applicable law.
•
Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations
may not apply to you.
•
This warranty gives you specific legal rights which may vary from state to state (or province).
•
If you have any questions about the MOS UpLift™ warranty, contact customer service by email at
or via the
chatbox on the website.
RÉCLAMER UNE GARANTIE / CLAIM A GUARANTEE
FR
•
Lorsque vous devez réclamer une garantie sur les produits MOS, vous devez d’abord contacter le vendeur (détaillant autorisé MOS
ou MOS directement). Les détaillants autorisés MOS vous transmettront la marche à suivre pour bénéficier de la garantie MOS. Pour
les achats en ligne directement sur le site Web MOS, remplissez le formulaire de demande à l’adresse www.mosracks.com/garantie
accompagné de votre preuve d’achat originale au point de vente. Par la suite, nous évaluerons votre demande et elle sera traitée
par MOS.
•
Si vous devez retourner votre produit MOS au vendeur, nettoyez-le avant de le remettre dans sa boîte d’origine. Ensuite, apportez le
produit accompagné des documents requis au point de vente initial.
1. Contactez le vendeur de votre produit MOS.
2. S’il s’agit d’un revendeur autorisé MOS, suivez ses instructions.
3.
Si vous avez fait l’achat directement en ligne sur le site Web, remplissez le formulaire de demande de garantie disponible à l’adresse
www.mosracks.com
.
4. L’équipe MOS vous contactera ensuite pour vous donner les instructions et vous transmettre la décision.
EN
•
When you need to claim a warranty on MOS products, you must first contact the seller (MOS authorized dealer or MOS directly).
MOS authorized dealers will provide you with the procedure to follow to benefit from the MOS warranty. For online purchases directly
from the MOS website, fill out the claim form at www.mosracks.com/garantie along with your original proof of purchase at the point
of sale. We will then evaluate your request and it will be processed by MOS.
•
If you need to return your MOS product to the seller, clean it before putting it back in its original box. Then take the product with the
required documentation to the original point of sale.
1. Contact the vendor of your MOS product.
2. If it is an authorized MOS dealer, follow their instructions.
3.
If you purchased directly online from the website, fill out the warranty claim form available at
www.mosracks.com
.
4. The MOS team will then contact you with instructions and the decision.
