14
TROUBLESHOOTING
14.9 Information Required for Inquiries
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TROU
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INDEX
14.9 Information Required for Inquiries
When the troubleshooting cannot solve the problem, or a board failure occurs, please
consult your local Mitsubishi service center or representative. Inform the following
conditions and situations when inquiring the problems.
(1) Product information
(2) Failure content
Item
Condition/Situation
Reference
Product
version
Board
Model:
Rating plate :
—
Product information :
—
Utility
Model:SW1DNC-MNETG-( )
Version:
.
Personal
computer
Personal
computer name
Manufacturer:
Personal computer name:
CPU
(Example:Intel
®
Core
TM
2 DuoProcessor 3GHz)
Memory size
Operating
system
(Example: Windows
®
XP Professional)
Other
option
boards
Existence
(If exist, type, the number of boards and so on)
—
Situation checked with disconnecting other option boards
—
Item
Condition/Situation
Failure
description
(Example: The LINK LED does not turn on even though the computer is turned on.)
Occurrence
frequency
Occurrence
condition
If the failure occurs only in the specific case, inform the occurrence condition noticed.
Troubleshooting
result
Inform the following descriptions.
• The result of troubleshooting performed
• The situation when checking with other boards or computers.
(Example: Event ID 295 "The Board WDT error had occurred." error is displayed on the event viewer when the
personal computer is started. It also occurs when mounting the problem board with another computer. Other boards
mounted with the computer works properly.)