A-2 Microtek ScanWizard Pro for Windows
Appendix A: Product and Technical Support
If you need to call Technical Support, please have the following information
ready:
• Your scanner model. The model name is indicated on the front of the
scanner, not the back.
• The scanner's serial number. This can be found on the back of the scanner,
near the SCSI ports.
• Your computer name and model
• The version number of ScanWizard Pro for Windows. This is indicated on
the ScanWizard Pro CD-ROM.
• Your system components, or the devices on your system, such as an external
hard drive, CD-ROM, etc.
• Software being used with your scanner.
Important
Aside from having the above information ready, please make sure that when
calling technical support, you (or someone calling for you) are knowledgeable
about the basic operations that may need to be performed on PCs. These
procedures include:
• How to edit the CONFIG.SYS file
• How to edit the Windows WIN.INI file
• How to install a card in your PC, and how to remove it
Microtek's technical support will not walk you through these procedures. You
are assumed to have knowledge of your DOS and Windows systems.
