Mercedes-Benz Sprinter 2019, Operating Instructions Manual

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make emergency calls if you or others are in need
of rescue. Do not make an emergency call in the
event of a breakdown or a similar situation.
Triggering an automatic Mercedes-Benz emer‐
gency call
Requirements:
R
The ignition is switched on
R
The starter battery has sufficient charge.
If restraint systems such as airbags or Emergency
Tensioning Devices have been activated after an
accident, eCall may automatically initiate an
emergency call.
The emergency call has been made:
R
A voice connection is made to the Mercedes-
Benz emergency call center.
R
A message with accident data is transmitted
to the Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call center
can transmit the vehicle position data to one
of the emergency call centers.
The SOS button in the overhead control panel
flashes until the emergency call is finished.
It is not possible to immediately end an auto‐
matic emergency call.
If no connection can be made to the emergency
services either, a corresponding message
appears in the media display.
If no connection can be made to the emergency
services:
#
Dial the local emergency number on your
mobile phone.
If an emergency call has been initiated:
R
Remain in the vehicle if the road and traffic
conditions permit you to do so until a voice
connection is established with the emergency
call center service provider.
R
Based on the call, the operator decides
whether it is necessary to call rescue teams
and/or the police to the accident site.
R
If no vehicle occupant answers, an ambu‐
lance is sent to the vehicle immediately.
Triggering a manual Mercedes-Benz emer‐
gency call
#
Using the SOS button in the overhead con‐
trol panel: press the SOS button at least one
second long.
The emergency call has been made:
R
A voice connection is made to the Mercedes-
Benz emergency call center.
R
A message with accident data is transmitted
to the Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call center
can transmit the vehicle position data to one
of the emergency call centers.
R
Remain in the vehicle if the road and traffic
conditions permit you to do so until a voice
connection is established with the emergency
call center service provider.
Data transfer Mercedes-Benz emergency call
system
Data transmitted by the eCall includes but is not
limited to:
R
Vehicle's GPS position data
R
GPS position data on the route (a few
300 feet (100 meters) before the incident)
R
Direction of travel
R
Vehicle identification number
R
Vehicle drive type
R
Estimated number of people in the vehicle
R
Whether Mercedes PRO connect is available
or not
R
Whether the emergency call was initiated
manually or automatically
R
Time of the accident
Data transmitted is vehicle information. For any
questions about the collection, use and sharing
of the eCall system data, please contact MBU‐
SA's Customer Assistance Center at 800-FOR-
MERC.
For Canada, please contact MBC’s Customer
Assistance Center at 1-800-387-000.
Customer requests for covered information
should be submitted via the same channels.
Breakdown assistance 189