Mercedes-Benz Sprinter 2019, Operating Instructions Manual

Page: 23 / 298

European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Maintenance information
Your customer service advisor will record every
service for you in the Service and Warranty Infor‐
mation booklet.
Information on Roadside Assistance
The Roadside Assistance Program offers techni‐
cal help in the event of a breakdown. Your calls to
the toll-free Roadside Assistance Hotline are
answered by our agents 24 hours a day, 365 days
a year.
1-877-762-8267 (USA)
1-800-387-0100 (Canada)
You can find further information in the Roadside
Assistance Program brochure (USA) or the "Road‐
side Assistance" section in the Service and War‐
ranty booklet (Canada). You will find both in the
vehicle document wallet.
Information on changing address or owner
In the event of a change of address, please send
us the "Notification of Address Change" in the
Service and Warranty Information booklet or sim‐
ply call the Customer Assistance Center (USA) at
the hotline number 1-877-762-8267 or Customer
Service (Canada) at 1-800-387-0100. So, if nec‐
essary, we can reach you in a timely fashion.
If you sell your Mercedes, please leave the entire
literature in the vehicle so that it is available to
the next owner. If you have purchased a used
vehicle, please send us the "Notification of Pur‐
chase of Used Car" in the Service and Warranty
Information booklet or call the Customer Assis‐
tance Center (USA) at the hotline number
1-877-762-8267 or Customer Service (Canada) at
1-800-387-0100.
Operating safety
& WARNING Risk of accident due to mal‐
functions or system failures
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this could result in malfunctions
or system failures.
#
Always have the prescribed service/
maintenance work as well any required
repairs carried out at a qualified special‐
ist workshop.
& WARNING Risk of accident or injury due
to incorrect modification of electronic
components and parts
Modification to electronic components, their
software or wiring could impair their function
and/or the function of other networked com‐
ponent parts. In particular, systems relevant
to safety could also be affected.
As a result, these may no longer function
properly and/or jeopardize the operating
safety of the vehicle.
#
Never tamper with the vehicle's wiring,
electronic components or software.
#
You should have all work on electrical
and electronic components carried out
at a qualified specialist workshop.
& WARNING Risk of fire due to flammable
materials on hot parts of the exhaust sys‐
tem
Flammable material such as leaves, grass or
twigs may ignite if they come into contact
with hot parts of the exhaust system.
#
When driving on unpaved roads or off-
road, regularly check the vehicle under‐
side.
#
Remove trapped plants or other flam‐
mable material.
#
If there is damage, consult a qualified
specialist workshop immediately.
* NOTE Damage to the vehicle
In the following situations, in particular, there
is a risk of damage to the vehicle:
R
The vehicle becomes grounded, e.g. on a
high curb or an unpaved road
R
The vehicle is driven too fast over an
obstacle, e.g. a curb, speed bump or pot‐
hole
R
A heavy object strikes the underbody or
chassis components
In situations such as this, the body, the
underbody, chassis components, wheels or
General notes 21