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other products and services from Mercedes-
Benz
Data is transmitted during the connection to the
Mercedes-Benz Customer Center (
→
page 166).
Information on Mercedes PRO connect acci‐
dent management
The Mercedes PRO connect accident manage‐
ment is an extension of the Mercedes-Benz emer‐
gency call system (
→
page 188).
An emergency call is made to the Mercedes-Benz
emergency call center after an accident:
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a voice connection is made to a contact per‐
son at the Mercedes-Benz emergency call
center
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if necessary, the contact person at the
Mercedes-Benz emergency call center for‐
wards the call to Mercedes PRO connect acci‐
dent management
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if necessary, the vehicle will be towed to an
authorized Mercedes-Benz Center.
Transmitted data during a breakdown assis‐
tance call
In certain countries you must confirm the data
transfer.
When you make a breakdown assistance call via
Mercedes PRO connect, data will be transferred.
The following data is transferred if a breakdown
assistance call is made via Mercedes PRO con‐
nect:
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vehicle identification number
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reason for the initiation of the call
166 Mercedes PRO
Summary of Contents for Sprinter 2019
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