Mercedes-Benz E-Class Estate 2017, Owner'S Manual

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activation of Mercedes me connect
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Operating the vehicle
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Nearest Mercedes-Benz Service Centre
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Other products and services from Mercedes-
Benz
Data is transmitted during the connection to the
Mercedes-Benz Customer Centre (
→
page 354).
Information on the breakdown assistance
call
A breakdown assistance call to the Mercedes-
Benz Customer Centre has been initiated via the
overhead control panel (
→
page 352) or the mul‐
timedia system (
→
page 351).
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A qualified Mercedes-Benz technician carries
out repairs on site and/or the vehicle will be
towed to the nearest Mercedes-Benz Service
Centre.
You may be charged for these services.
Data is transferred during the connection to the
Mercedes-Benz Customer Centre (
→
page 354).
Information on Mercedes me connect acci‐
dent management
The Mercedes me connect accident manage‐
ment is an extension of the Mercedes-Benz
emergency call system (
→
page 354).
An emergency call is made to the Mercedes-
Benz emergency call centre after an accident:
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A voice connection is made to a contact per‐
son at the Mercedes-Benz emergency call
centre.
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If necessary, the contact person at the
Mercedes-Benz emergency call centre for‐
wards the call to Mercedes me connect acci‐
dent management.
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If necessary, the vehicle will be towed to a
Mercedes-Benz service centre.
Arranging a service appointment via
Mercedes me connect
If you have activated the maintenance manage‐
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz Customer
Centre. You will then receive individual recom‐
mendations regarding the maintenance of your
vehicle.
Regardless of whether you have consented to
the maintenance management service, the multi‐
media system reminds you after a certain
amount of time that a service is due. A prompt
appears asking if you would like to make an
appointment.
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To arrange a service appointment: select
Call .
After your confirmation, the vehicle data is
sent and a Mercedes-Benz Customer Centre
employee deals with your appointment. The
information is then sent to your desired
service outlet.
This service outlet will then contact you
within 24 hours.
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If you select Call later after the service mes‐
sage appears, the message is hidden and
reappears after a certain period of time.
Consenting to data transfer for Mercedes me
connect
Requirements:
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There is an active breakdown assistance or
Info call on the multimedia system
Multimedia system 353