Rad-97
Chapter 12: Service and Maintenance
www.masimo.com
173
Masimo
Repair Policy
Masimo or an authorized service department must perform warranty repair and service. Do
not use malfunctioning equipment. Have the device repaired.
Clean contaminated and/or dirty equipment before returning, following the cleaning
procedure described in
Cleaning
on page 167. Make sure the equipment is fully dry before
packing.
To return the device for service, refer to
Return Procedure
on page 173.
Return Procedure
Clean contaminated/dirty equipment before returning, following instructions in
Cleaning
on
page 167. Make sure the equipment is fully dry before packing. Call Masimo at 800-326-4890
and ask for Technical Support. Ask for an RMA number. Package the equipment securely, in
the original shipping container if possible, and enclose or include the following information
and items:
•
A letter describing in detail any difficulties experienced with the Rad-97. Include
the RMA number in the letter.
•
Warranty information, a copy of the invoice or other applicable documentation
must be included.
•
Purchase order number to cover repair if the Rad-97 is not under warranty, or for
tracking purposes if it is.
•
Ship-to and bill-to information.
•
Person (name, telephone/Telex/fax number, and country) to contact for any
questions about the repairs.
•
A certificate stating the Rad-97 has been decontaminated for bloodborne
pathogens.
•
Return the Rad-97 to the shipping address listed in
Contacting Masimo
on page
173 below.
Contacting Masimo
Masimo Corporation
40 Parker
Irvine, California 92618
Tel:+1 949 297 7000
Fax:+1 949 297 7001
Limited Warranty
Masimo warrants to the original end-user purchaser the Masimo-branded hardware product
(Rad-97™ Pulse CO-Oximeter®) and any software media contained in the original packaging
