Luma Surveillance LUM-500-DVR-16CH, Technical Reference Manual

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Luma Recorders
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FAQ
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Remote Viewing
Why can’t I see my camera with IE 11?
Changes in Internet Explorer 11 have caused a minor compatibility
issue for streaming media from Luma recorders. For IE11 streaming
to work with DVRs on older firmware versions, add the address
of the device to the IE11 Compatibility View List. Open Internet
Explorer, and click the “Tools” icon. Then click Compatibility View
Settings. Add the IP address or DDNS address to this list. Now the
page can be refreshed and camera views will load normally.
I get an “Access Denied / Not Found” error with IE.
Right-click on Internet Explorer and select “Run as administrator”.
Add the address of the recorder to the “Trusted Sites” list.
Why can’t I access a DVR from within the network?
Connect a monitor directly to the DVR to set a valid IP address
for local access. If you still have trouble, use the Luma Utility to
determine the IP address of your Luma device.
Can I view multiple recorders using my mobile app?
The iPhone, iPad and Android apps allow you to view cameras
connected to multiple DVRs simultaneously. You can set up
multiple DVRs and NVRs in the device list and mix and match up to
16 camera views.
Which browsers are compatible with this recorder?
Internet Explorer (see below), and Safari can view your Luma
Surveillance system remotely.
Internet Explorer 8, 32-bit and newer versions work when run on
any version of Windows XP, Vista, or 7. When using Windows 8,
the desktop version of Internet Explorer 10 must be used; the Metro
version does not run plug-ins so it cannot be used.
Why won’t Chrome work with my recorder?
Chrome is no longer a supported browser, because they no longer
support plugins.