Lucent Technologies
Customer Service
Customer Service provides a variety of options for obtaining information about Lucent products and services, software
upgrades, and technical assistance.
Finding information and software on the Internet
Visit the Web site at
http://www.lucent.com/ins
for technical information, product information, and descriptions of
available services.
Visit the FTP site at
ftp://ftp.ascend.com
for software upgrades, release notes, and addenda.
Obtaining technical assistance
You can obtain technical assistance by telephone, email, fax, modem, or regular mail, as well as over the Internet.
Gathering information you will need
If you need to contact Lucent for help with a problem, make sure that you have the following information when you call or that
you include it in your correspondence:
•
Product name and model
•
Software and hardware options
•
Software version
•
If supplied by your carrier, Service Profile Identifiers (SPIDs) associated with your line
•
Your local telephone company’s switch type and operating mode, such as AT&T 5ESS Custom or Northern Telecom
National ISDN-1
•
Whether you are routing or bridging with your Lucent product
•
Type of computer you are using
•
Description of the problem
Calling Lucent from within the United States
In the U.S., you can take advantage of Priority Technical Assistance or an Advantage service contract, or you can call to
request assistance.
Priority Technical Assistance
If you need to talk to an engineer right away, call (900) 555-2763 to reach the Priority Call queue. The charge of $2.95 per
minute does not begin to accrue until you are connected to an engineer. Average wait times are less than 3 minutes.
Advantage Services
Advantage Services is a comprehensive selection of services. Installation services help get your Lucent Wide Area Network
(WAN) off to the right start. Ongoing maintenance and support services provide hardware and software solutions to keep your
network operating at peak performance. For more information, call (800) 272-3634.
