23
5831 Series
Installation and Operating Instructions
Copyright © 2021, ASSA ABLOY Australia Pty Limited. All rights reserved. Reproduction in whole or
in part without the express written permission of ASSA ABLOY Australia Pty Limited is prohibited.
700002AU Rev 2 06/21
Troubleshooting
Symptom
Recommended Remedy
Door Stays Open at 90 Degrees
con’t
• Ensure that operator is mounted parallel to face of
door .
• If bottom of operator is further away from door
than top, shim top of operator mounting bracket to
compensate .
• Spring force set too low .
• Refer to “Adjust Door Spring Tension”, page 14 .
• Increase spring force – operators are shipped from
factory at 1/2 of maximum spring tension .
• Spring preload set too high .
• Refer to “Install Arm”, page 10 or page 13 .
• Remove arm .
• Decrease preload by rotating arm end link counter
clockwise .
• Note: Making arm longer decreases preload .
• Arm pivot bracket too close to door face .
• Refer to “Install Arm Pivot”, page 8 .
• Increase 162mm dimension shown to 165mm .
Door Stays Open at 90 Degrees Only When Power
Operated
Refer to “Programming Operator”, page 17 and Auto Set
operator .
When Used Manually, Arm Reverses and Does Not
Allow Door to Close
• Arm has slipped on pinion shaft .
• Refer to “Install Arm”, page 10 or page 13 .
• Loosen three (3) arm coupling screws .
• Ensure arm is touching face of door . (PUSH SIDE)
• Tighten arm coupling screws evenly (one quarter turn
at a time) until fully tight . Be sure screws are tightened
securely .
• Refer to “Programming Operator””, page 17 and
Auto Set operator .
Door Will Not Fully Close
• Refer to “Adjust Door Spring Tension”, page 14 and
increase spring tension . Operator must only be installed on
doors and frames in good working order; without sticking
or binding during normal operation .
• Arm has slipped on pinion shaft .
• Refer to “Install Arm”, page 10 or page 13 .
• Loosen three (3) arm coupling screws .
• Ensure arm is touching face of door . (PUSH SIDE)
• Tighten arm coupling screws evenly (one quarter turn
at a time) until fully tight . Be sure screws are tightened
securely .
• If unit is powered with Plug-In power supply, refer to
“Customising Settings”, beginning on page 19 and turn on
Power Close .
