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in part without the express written permission of ASSA ABLOY Australia Pty Limited is prohibited.
700002AU Rev 2 06/21
22
5831 Series
Installation and Operating Instructions
Troubleshooting
Symptom
Recommended Remedy
Door Opens Too Slow
• Refer to “Programming Operator”, page 17 and Auto Setup
operator .
• Refer to “Customising Settings”, beginning on page 19 and
adjust door Hold Open time .
Door Closes Too Fast
• Refer to “Programming Operator”, page 17 and Auto Setup
operator .
• Refer to “Customising Settings”, beginning on page 19 and
adjust door Hold Open time .
Door Closes Too Slow
• Refer to “Programming Operator”, page 17 and Auto Setup
operator .
• Refer to “Customising Settings”, beginning on page 19 and
adjust door Close time .
Door Opening Force Too High
• Refer to “Programming Operator”, page 17 and Auto Setup
operator .
• Refer to “Customising Settings”, beginning on page 19 and
adjust door Open Force .
Can’t Remove Battery From Housing
• Refer to Figure 13 or Figure 27 and note T-shaped channel
at top of battery housing .
• Insert a small flat head screwdriver into slot above
T-channel and gently pry battery from operator housing .
Can’t Initialize RF Pushbuttons
• Verify that CR2032 battery installed in RF transmitter is
good by ensuring voltage is 2 .8VDC or greater .
• Refer to “Linking Wireless Pushbuttons”, page 17 and erase
all activation codes . Then:
• Follow instructions in “Linking Wireless Pushbuttons”
to link pushbutton .
• Loosen screws on face plate to ensure that
pushbutton is not stuck in closed position .
Door Stays Open at 90 Degrees
• Arm has slipped on pinion shaft .
• Refer to “Install Arm”, page 10 or page 13
• Loosen three (3) arm coupling screws .
• Ensure arm is touching face of door (PUSH SIDE) .
• Tighten arm coupling screws evenly (one quarter turn
at a time) until fully tight . Be sure screws are tightened
securely .
• Arm end link washer has not been installed . (PUSH SIDE)
• Refer to Figure 16 .
• Install supplied washer(s) .
• Arm rubs .
• Refer to “Install Operator Mounting Bracket and
Cover”, page 8 or page 12 and lower door operator
using slotted mounting holes in mounting bracket .
