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5. Delivery, returns, storage
5.1 Delivery
After receipt of the shipment, it must be inspected for any
shipping damage and for completeness according to the
shipping documents. Immediately inform the transport carrier
of any shipping damage. The packaging material must be
preserved until any discrepancies are resolved.
5.2 Return shipment
Before return shipment, all contaminated parts must be
cleaned. If this is not possible or practical, e.g. if it would impede
fault detection in the case of complaints, the medium used must
always be specified. In the case of products contaminated with
hazardous substances as defined by GHS or CLP regulations,
the safety data sheet (SDS) must be sent with the product and
the packaging must be labelled in accordance with GHS/CLP.
There are no restrictions for land, air, or sea transport. The
choice of packaging should be based on the specific product and
the stresses to be expected during transport (e.g., necessary
anti-corrosion measures in the case of shipment by sea). In the
case of wooden packaging, the applicable import regulations
and the IPPC standards must be observed. Required certificates
must be included in the shipping documents. The following
information, as a minimum, must be marked on the packaging
of return shipments.
Fig. 14
Marking of return shipments
5.3 Storage
The following conditions apply to storage:
•
Dry, low-dust, vibration-free, in closed rooms
•
No corrosive, aggressive substances at the storage location
(e.g., UV rays, ozone)
•
Protected against animals (insects, rodents)
•
If possible, keep in the original product packaging
•
Protected from nearby sources of heat or cold
•
In the case of large temperature fluctuations or high humidity,
take appropriate measures (e.g., heating) to prevent the
condensation of water
•
Before usage, check products for damage that may have
occurred during storage. This applies in particular to parts
made of plastic (due to embrittlement).
5.4 Storage temperature range
For parts not filled with lubricant, the permitted storage
temperature is the same as the permitted ambient temperature
range (see “Technical data”).
5.5 Declaration of decontamination
If the product came in contact with harmful substances, make
sure to thoroughly clean the product before returning it to us.
Due to statutory provisions and for the safety of our employees
and operation facilities we further need a fully completed and
signed “Declaration of decontamination”.
