Lifescan SureStepFlexx, Operator'S Manual

Page: 97 / 117

Chapter 7: Troubleshooting
85
If you cannot resolve a problem, call LifeScan Healthcare Professional Line:
1 800 524-7226 (USA)
1 888 353-0800 (Canada)
Check Modem
Connections 1. Workstation modem
not turned on.
2. Bad connection
between modem
and wall jack.
3.Meter modem
phone line being
used by fax
machine.
4. Bad connection
between modem
and wall jack.
5.Faulty phone line.
6.Workstation
modem error.
1. Turn on workstation
modem.
2. Check modem connection
at wall jack.
3. If fax is being used by
same phone line as
sending modem, wait for
fax machine and retry
connection.
4. Check modem connection
at wall jack.
5. Have phone line inspected.
6. Contact LifeScan.
Check Phone
Line
Connections at
Meter 1.Meter modem
phone line being
used by fax
machine.
2. Bad connection
between modem
and wall jack.
3.Faulty phone line.
1. If fax is being used by
same phone line as
sending modem, wait for
fax machine and retry
connection.
2. Check modem connection
at wall jack.
3. Have phone line inspected.
Control Lot
Expired Control (solution) lot
expired. Enter and use new control lot.
Discard any remaining expired
control.
Data Memory
Low Less than 100 test
records can be
generated. Transfer data to free memory
space.
MESSAGE POSSIBLE CAUSE SOLUTION
Stealth.book Page 85 Monday, October 28, 2002 11:20 PM