Lifescan SureStepFlexx, Operator'S Manual

Page: 101 / 117

Chapter 7: Troubleshooting
89
If you cannot resolve a problem, call LifeScan Healthcare Professional Line:
1 800 524-7226 (USA)
1 888 353-0800 (Canada)
QC Due:
QC Missed or
Failed QC overdue or QC test
failed. Successfully perform all
required QC tests.
Remove Strip
appears after
you insert test
strip. Not enough sample on
test strip, or test strip
inserted too quickly. Remove test strip. Check
confirmation dot. If white
patches or streaks appear, not
enough blood was applied for
an accurate result. Repeat test
with new test strip.
When “Insert Strip” appears,
firmly and more slowly insert
test strip until it stops.
SCAN button
does not
appear on data
entry screens 1.Meter’s barcode
scanner not
enabled at
workstation.
2. Meter’s battery
power too low to
operate barcode
scanner.
3. Meter not equip-
ped with barcode
scanner.
1.Contact system
administrator to enable
meter’s barcode scanner.
2.Check meter’s battery bar
for adequate power.
Change meter batteries, if
necessary.
3.Manually enter lot num-
bers and IDs using the
keypad.
Self-test failed:
0080 1.Test strip holder
removed or not
completely inserted.
2.Test strip partially
inserted.
3.Test strip holder
and lens area dirty.
1.Make sure test strip holder
is properly installed.
2.Remove test strip from
meter.
3.Clean test strip holder and
lens area.
Self-test failed:
xxxx Intermittent system
check reading
fluctuation. 1.Turn the meter off and on
several times.
2.Contact LifeScan.
MESSAGE POSSIBLE CAUSE SOLUTION
Stealth.book Page 89 Monday, October 28, 2002 11:20 PM