38
Problem
Possible Cause
Solutions
Washer not filling
properly
Filter clogged.
•
Make sure the inlet filters on the fill valves are not
clogged. Refer to the filter cleaning instructions.
Inlet hoses may be kinked.
•
Check that inlet hoses are not kinked or clogged.
Energy efficiency.
•
This is a washer. As a result, the water level settings
for this washer may be different than for conventional
washers.
Insufficient water supply.
•
Make sure that both hot and cold water faucets are
turned on all the way.
lid and drawer are open.
•
The washer will not operate if the lid is open. Close the
lid and make sure that nothing is caught under the lid
preventing it from closing completely.
Hot and cold inlet hoses
are reversed.
•
Check inlet hose connections. Make sure the hot water
supply is connected to the hot inlet valve, and the cold
water supply is connected to the cold inlet valve.
Water level is too low.
•
This is a high efficiency washer. The water will not
normally cover the clothes. The fill level is optimized for
the wash motion to achieve the best wash performance.
Washer will not
drain water
Kinked drain hose.
•
Ensure that the drain hose is not kinked.
Drain located higher than
100 cm. above the floor.
•
Make sure that the drain hose is no higher than 100 cm.
above the bottom of the washer and is no more than 50
cm away from the washer.
Poor stain
removal
Heavily soiled load.
•
The pedestal washer is designed to gently and
effectively care for lightly soiled loads. Heavier soils and
tougher stains may require the extra cleaning power
of the Soak or Stain Care features on the front-loading
washer.
Previously set stains.
•
Articles that have previously been washed may have
stains that have been set. These stains may be difficult
to remove and may require hand washing or pre-treating
to aid in stain removal.
Water leaks every
load
Hoses not installed
correctly.
•
Check all fill and drain hose connections to ensure that
they are tight and secure.
Hybrid dryer drain hose not
installed properly.
•
Do not insert hybrid dryer hose into Y-connector further
than 3/4 in. See Connecting the Drain Hose.
•
Check clamps and tie straps to ensure they are secure.
Install clamps and tie straps if missing. See Connecting
the Drain Hose.
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