64
206-4202
No
Yes
End
Problem
solved?
Go to
Chart C
Redisplay the PIVD100R
System Status (via GUI) or
System Monitor (via command
line), and check the ouput
bitrates for each STB.
Bitrates at
ideal level for
all STBs?
No
Yes
Check the link status of each
STB via the STB Information
(GUI) or System Monitor
(command line) display.
Note: If you are viewing the System
Monitor and there are dashes
through all of the fields for an STB
in question, the STB link is down.
A
Link status
OK for all
STBs?
No
Yes
All STBs
activated?
Yes
No
Contact your satellite
service provider to activate
any unactivated STBs.
Signal level
OK for all
STBs?
Yes
No
Check STB Ethernet cables.
Ensure that each cable is
good and that connections are
secure both at the STB(s) and
at the PIVD100R. Fix and
verify as necessary.
Check the satellite distribution;
e.g., check cabling, multi-switch
configuration, etc. Refer to the
manufacturer’s documentation.
Fix and verify as necessary.
Go to
Chart B
Check
receiver(s).
Problem
solved?
Troubleshooting (Cont.)
Receiver Reception (Cont.)