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34

206-4202

PIVD100R Maintenance Options

The Maintenance screen enables you to reload the Pro:Idiom key, update firmware, and reset 

the system. To access the Maintenance screen, click on 

Maintenance

 in the options panel at 

the left of the screen. 

Reload the Pro:Idiom Key

A password is required to initiate a Pro:Idiom key reload. If necessary, obtain the password 

from the system administrator before beginning this procedure.

Note:

 If this is the first time the Pro:Idiom key will be reloaded, contact LG for the password.

1.  Click on the 

Reload 

button in the Pro:Idiom Key Reload section of the Maintenance screen 

to reload the Pro:Idiom key on the TVs. 

Configuration Options via GUI (Cont.)

Typical  

Maintenance 

Screen

(Continued on next page)

Summary of Contents for CodePlus PIVD100R

Page 1: ... Copyright 2012 LG Electronics U S A Inc CodePlus PIVD100R Pro Idiom Video Distribution Transcoder System Installation Setup Guide Warranty P N 206 4202 Rev A ...

Page 2: ...s equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user should be required to correct the interference at his own expense CAUTION Do not attempt to mo...

Page 3: ... apparatus the apparatus has been exposed to rain or moisture does not operate normally or has been dropped 14 Power Sources This product should be operated only from the type of power source indicated on the marking label If you are not sure of the type of power supply to your INSTALLATION consult your product dealer or local power company 15 Overloading Do not overload wall power outlets and ext...

Page 4: ...teristics as the original parts Unauthorized substitutions may result in fire electric shock or other hazards 24 Safety Check Upon completion of any service or repairs to this product ask the service technician to perform safety checks to determine that the product is in proper operating condition PIVD100R Rack Installation also see pages 11 and 12 To install the PIVD100R in a rack Carefully slide...

Page 5: ...ention should be given to supply connections other than direct connections to the branch circuit e g use of power strips E Mains Outlet Earthing The apparatus with Class I construction must be connected to a mains socket outlet with a protective earthing connection PIVD100R Server Installation on a Flat Surface To install the PIVD100R on a level surface table top shelf etc Install the equipment in...

Page 6: ...36 Access the PIVD100R Web GUI 21 PIVD100R System Status 22 STB Information 23 STB Menu Options 24 PIVD100R System Setup Options 27 MUX Setup Options 32 PIVD100R Maintenance Options 34 Configuration Options via Command Line 37 60 Log In to the PIVD100R and Access the Main Menu 37 View System Information 38 Monitor the System 38 STB Menu Commands 40 Setup Menu Commands 45 Update Menu Commands 56 Pr...

Page 7: ...ntent Transcodes satellite content for distribution Built in Pro Idiom content protection Supports Pro Idiom encryption key maintenance Transcoded output supports Closed Captions and V Chip Parental Control if included in the signal source Remote management capability over Ethernet via either graphical user interface GUI or command line interface Unit does not require local monitor keyboard or mou...

Page 8: ...service Up to eight COM 23 satellite STBs are supported for either RF or IP output __ DISH Network satellite service Up to six ViP 222 or ViP 222k satellite STBs are supported for RF output or up to eight ViP 222 or ViP 222k satellite STBs are supported for IP output __ Refer to the manufacturer s documentation and carefully follow the system setup procedures for each satellite STB The satellite S...

Page 9: ...sure the institution s IP network and room receivers support IPv4 multicast and that the network is capable of selectively routing multicast traffic Refer to vendor equipment documentation for further information __ Create a channel assignment plan for the installation site or modify an existing plan to incorporate the IP output of the PIVD100R Ensure that up to 16 unused and unreserved IPv4 multi...

Page 10: ...7 6 5 Disconnect Device The AC mains plug is used as the disconnect device The disconnect device must remain readily operable STATUS LED POWER LED PWR STATUS PIVD100R Rear View PIVD100R Front View Ventilation Holes Air flow must not be obstructed To ventilate the system normally and avoid overheating leave at least 1 inch 2 5 cm on each side including top and bottom of the PIVD100R Do NOT stack ot...

Page 11: ...wish to change the location orientation of the mounting brackets carefully remove each of the four M4 x 10 mm screws and attendant washers one flat and one lock washer per screw holding each bracket in place Then use the same screws and washers to reattach the mounting brackets in the desired location 2 Carefully slide the chassis into a standard 19 inch equipment rack 3 Use all four mounting scre...

Page 12: ...ate the system normally and avoid overheating leave at least 1 inch 2 5 cm on each side including top and bottom of the PIVD100R Do NOT stack other equipment on the top of the PIVD100R C Circuit Overloading Consideration should be given to the connection of the equipment to the supply circuit and the effect that overloading of the circuits might have on overcurrent protection and supply wiring D R...

Page 13: ...art for PIVD100R with RF Output CAT5E Cable IP Distribution Network Room Receiver Room Receiver Room Receiver RF Cable RF Out PIVD100R RF Distribution System Network Room Receiver Room Receiver Room Receiver Laptop PC Service Port Connection Ethernet Satellite STB X Port n Satellite Signal Distribution Satellite In X Port 3 X Port 2 X Port 1 Multi switch will be necessary if the number of transcod...

Page 14: ...X Port 3 X Port 2 X Port 1 RF Cable RF Out PIVD100R Network Laptop PC Service Port Connection Ethernet Satellite STB X Port n Satellite Signal Distribution Satellite In X Port 3 X Port 2 X Port 1 Multi switch will be necessary if the number of transcoders exceeds the dish antenna s capacity Where n is the last X Port used Up to eight COM 23 or ViP 222 ViP 222k STBs are supported for IP output Typi...

Page 15: ...he subnet 192 168 0 x is reserved for STB communication and cannot be used for the Control Port network subnet This is the only restriction for example you can use 192 168 1 x 10 x x x etc Contact your service representative for further information 4 Connect the PIVD100R power supply to the POWER connector on the PIVD100R rear panel Then plug the AC power cord into a powered AC line receptacle Whe...

Page 16: ...an IP address to the PIVD100R once the PIVD100R successfully connects to the network If the Ctrl IP field shows an IP address the PIVD100R is up and running on the network Continue with step 10 If the network is configured for DHCP but the Ctrl IP field is blank refer to Network Setup troubleshooting information on page 61 If the network is not configured for DHCP you will need to configure a stat...

Page 17: ... display type setup and press Enter to access the Setup Menu b At the Setup Command prompt type ipout and press Enter to access the IP Output Configuration Menu c The IP Output Configuration Menu offers two options for configuring output IP channels To manually configure the output IP channels use the set command You will need to specify a multicast IP address and the multicast port number for eac...

Page 18: ...rt IP address has been assigned or configured you also have the option to complete the system setup remotely using either the web GUI or the command line interface To complete the system setup in the current session via the Service Port continue with step 16 If you wish to complete the setup remotely reset the system at this time At either the Command prompt or the Setup Command prompt type reset ...

Page 19: ...oth STB tuners d Use the STB Menu stb command as described on page 41 to access the STB Menu for the next STB for which you wish to set the channel s Then use the channel command to set the channel s for the newly current STB Repeat this step to set the channel on each STB tuner 19 At the STB Command prompt type exit and press Enter to return to the Command prompt 20 Optional If you wish to review...

Page 20: ...panel Using HyperTerminal or an equivalent terminal emulation program on the PC configure the serial port as follows Bits per second baud 115200 Data bits 8 Parity None Stop bits 1 Flow Control None PIVD100R configuration options via web GUI are described on pages 21 to 36 PIVD100R configuration options via command line are described on pages 37 to 60 For security and control purposes some options...

Page 21: ...min user password Then click OK The PIVD100R web GUI opens with the System Status on display see PIVD100R System Status on the next page for further information The options panel at the left of the screen enables you to view and configure system settings The following sections provide detailed information on the configuration settings and commands Note The System Status screen above shows a typica...

Page 22: ...er to access the STB Menu for the selected STB Also you can click on an RF channel number or multicast IP address depending on the output mode to access the System Setup screen and menu options for the PIVD100R Refer to STB Menu Options on pages 24 to 27 for information on the STB Menu and PIVD100R System Setup Options on pages 27 to 32 for information on the System Setup display and menu options ...

Page 23: ...grams each If an additional STB one or two is installed for spare purposes you will be able to see the spare s in the STB Information screen described below STB Information For each STB connected to the PIVD100R the STB Information screen identifies the STB channel number the STB signal level the streaming bitrates color coded as described above the STB serial number and the link status UP or DOWN...

Page 24: ...em Status or STB Information screen or Click on STB Menu in the options panel at the left of the screen and then select the appropriate STB number from the submenu see below On the left side of the STB Menu screen an Information section displays STB status and configuration data On the right side of the STB Menu screen several menu options are available as described in the following subsections Ty...

Page 25: ...ired channel number in the Tuner 1 Channel and or Tuner 2 Channel fields Then click on the Set button at the right of the Tuner 1 Channel field If the channel s is are set successfully the system will display at the bottom of the STB Information display Note The system does not determine whether a particular channel is valid authorized for your system it only determines if a Change Channel operati...

Page 26: ... will display at the bottom of the STB Information display Schedule an STB Software Update ViP 222 or ViP 222k STBs Only In the STB Software Update section of the STB Menu screen you can schedule a software update for ViP 222 and ViP 222k STBs The STB Software Update feature enables the STB to check for and download software updates on a one time user defined basis An STB Update should periodicall...

Page 27: ...e STB Information display Reset the STB 1 Click on the Reset button in the Reset STB section of the STB Menu screen 2 The system will display a pop up window prompting for confirmation Either Click OK to proceed Click Cancel to return to the STB Menu screen without resetting the STB If you opt to proceed the system will initiate the reset immediately Note that an STB reset may take up to 10 minute...

Page 28: ...28 206 4202 Configuration Options via GUI Cont Typical System Setup Screen ...

Page 29: ...adio button at the left of the desired option Note If DHCP is enabled the server assigns an IP address to the PIVD100R and only the Hostname field will be editable All other fields will be inaccessible grayed out 2 If desired modify the name of the host in the Hostname field 3 If DHCP is disabled specify the host IP address the subnet mask the default gateway IP address the primary DNS IP address ...

Page 30: ...ation as follows 1 Select the Output Mode RF or IP by clicking the radio button at the left of the appropriate option Note Depending on the current configuration of the system when you access the System Setup screen either the RF Output Configuration or IP Output Configuration field s initially will be on display below the Output Mode options If you select a new mode the system will display the ap...

Page 31: ...output configuration parameters the system will display at the bottom of the System Information display The System Information display will also show the updated output configuration Date and Time Configuration If your system is configured with ViP 222 ViP 222k STBs you may want to set the date and time on the PIVD100R for the purposes of scheduling STB software updates see Schedule an STB Softwar...

Page 32: ...f you are ready to reset the system immediately see Reset the System below for further information Note If you intend to modify additional configuration settings during the current session you may wait until all changes are complete before you reset the system Reset the System 1 Click on the Reset button in the System Reset section of the System Setup screen 2 The system will display a pop up wind...

Page 33: ...for the stream listed in the Stream column Note that each STB can only be assigned to one stream DIRECTV or one pair of streams DISH Network 2 When you have completed the assignments click on the Set button at the bottom of the STB column 3 The system will display a pop up window prompting for confirmation of the changes Either Click OK to confirm and apply the new assignments Click Cancel to retu...

Page 34: ...Key A password is required to initiate a Pro Idiom key reload If necessary obtain the password from the system administrator before beginning this procedure Note If this is the first time the Pro Idiom key will be reloaded contact LG for the password 1 Click on the Reload button in the Pro Idiom Key Reload section of the Maintenance screen to reload the Pro Idiom key on the TVs Configuration Optio...

Page 35: ...e command line interface See Pro Idiom Menu Commands on pages 58 to 60 for further information Update the PIVD100R Firmware The appropriate update file must be provided by LG The system will not download an improper file 1 In the Firmware Update section of the Maintenance screen either click on the Browse button at the right of or simply click in the Filename field and navigate to select the appro...

Page 36: ...e update status for example Firmware Update finished or Firmware Update is in progress in the Result section at the bottom of the screen If a firmware update has never been performed on this system the Result display will show Reset the System 1 Click on the Reset button in the System Reset section of the Maintenance screen 2 The system will display a pop up window prompting for confirmation Eithe...

Page 37: ...u should see a login prompt If the login prompt is not automatically displayed press Enter to refresh the screen 2 At the login as prompt type admin and press Enter 3 At the password prompt type the admin user password and press Enter 4 At the Command prompt either Press Enter to display the PIVD100R Main Menu see example below Type the desired command and press Enter The following sections descri...

Page 38: ...DT 2012 Note If the system is configured for IP output the Output field will show IP and RF fields will not be present It is recommended that you record this information for future reference If you find it necessary to call customer service or engineering support please have this information available Monitor the System This option enables you to view static or dynamic system streaming data 1 Log ...

Page 39: ...STEM MONITOR Date 2012 02 21 19 05 20 STB type Dish Output IP Bitrates Mbps STB Channel Sig Lck Out Str IP Port 1 1 2 50 Yes 4 9 1 227 0 0 0 1234 1 2 5 51 Yes 6 2 2 227 0 0 1 1234 2 1 7 52 Yes 4 9 3 227 0 0 2 1234 2 2 9 52 Yes 4 6 4 227 0 0 3 1234 3 1 105 51 Yes 4 4 5 227 0 0 4 1234 3 2 112 51 Yes 3 8 6 227 0 0 5 1234 4 1 119 53 Yes 3 4 7 227 0 0 6 1234 4 2 120 51 Yes 4 5 8 227 0 0 7 1234 5 1 138 ...

Page 40: ... the current STB and then displays an STB command prompt for example Current STB STB 1 STB 1 Command 4 At the STB Command prompt either Press Enter to display the STB Menu see example below Type the desired command and press Enter Note You can always press Enter at the STB Command prompt to display the STB Menu Example STB Menu STB Menu stb Change STB info STB info monitor System monitor channel S...

Page 41: ...mmand View STB Information At the STB Command prompt type info and press Enter to display STB status and configuration data see examples below Example STB Information COM 23 Satellite STB STB 1 Info Output 1 Receiver N 029267852837 Card N 002528994052 Activated Yes Channel 215 Locked Yes Signal level 93 Example STB Information ViP 222k Satellite STB STB 1 Info Output 1 Receiver N R0128390262 81 Ca...

Page 42: ...propriate tuner number and press Enter 3 At the Enter channel 7 prompt either Press Enter to accept the default value in square brackets or Type in a new channel number and then press Enter The system will display confirmation for example Channel 8 or Tuner 1 Channel 2 Note The system does not determine whether a particular channel is valid authorized for your system it only determines if a Set Ch...

Page 43: ...ss Enter 2 Dual tuner STB only At the Enter tuner number 1 or 2 1 prompt either press Enter to accept the default value in square brackets or type the appropriate tuner number and press Enter 3 At the Enter output slot number 1 8 or 0 for no connect slot prompt either Press Enter to accept the default slot value in brackets Type 0 and press Enter to specify no connection Type in a slot number 1 8 ...

Page 44: ...e STB Command prompt type update and press Enter 2 At the Enable STB software update y n prompt either Type y and press Enter to enable an STB software update The system will initiate a series of prompts that enable you to configure the date and time parameters for the update Continue with step 3 Type n and press Enter to disable the STB software update At the Also disable for all other STBs y n p...

Page 45: ...TB software update on the current STB only The system will display confirmation of your setting for example STB 1 SW Update 2012 02 22 03 00 00 Reset the STB At the STB Command prompt type reset and press Enter to initiate an immediate reset of the STB Note that an STB reset may take up to 10 minutes Exit the STB Menu At the STB Command prompt type exit and press Enter to exit the STB Menu and ret...

Page 46: ...nder the View System Information section on page 38 It is recommended that you record this information for future reference If you find it necessary to call customer service or engineering support please have this information available Monitor the System This option enables you to view static or dynamic system streaming data and is also available from the PIVD100R Main Menu and the STB Menu At the...

Page 47: ...ompt type reset and press Enter see Reset the System on page 56 for further information Note If you intend to modify additional configuration settings during the current session you may wait until all changes are complete before you reset the system Set the Output Mode 1 At the Setup Command prompt type omode and press Enter The system will display a list of the available output modes followed by ...

Page 48: ...onfiguration To exit the Network Configuration Menu without modifying any settings type exit at the Network Configuration Menu prompt 3 Type ip and press Enter to modify the configuration of the Control Port 4 At the Host name pivd100r prompt either press Enter to accept the default value in square brackets or type a new host name and then press Enter 5 At the Using DHCP Y N Y prompt type y if the...

Page 49: ...uration and then prompt for confirmation to save the changes for example New Network Configuration Interface controller port Host name pivd100r Using DHCP NO Host IP address 136 166 60 92 Network mask 255 255 255 0 Gateway IP address 136 166 60 1 DNS servers Primary DNS 68 94 156 2 Secondary DNS 68 94 157 2 Do you want to save the new configuration Y N 10 Type y or n and press Enter as appropriate...

Page 50: ... op tion for this system 3 If you selected the RF output QAM B option in step 2 the system will prompt next for an RF channel number i e the RF start channel number Enter a new RF channel 3 At the prompt either press Enter to accept the default value in square brackets or type a new RF start channel number and then press Enter 4 At the Enter number of channels 4 prompt either press Enter to accept...

Page 51: ...ut configuration for example N IP Address Port 1 1 227 0 0 0 1234 2 1 227 0 0 2 1234 3 1 227 0 0 4 1234 4 1 227 0 0 6 1234 5 1 227 0 0 8 1234 6 1 227 0 0 10 1234 7 1 227 0 0 11 1234 8 1 227 0 0 12 1234 2 At the IP Output Command prompt type exit and press Enter to return to the Setup Menu when you are finished reviewing the display Manually Configure Output IP Channels This option enables you to s...

Page 52: ...IP Output Command prompt to confirm and apply the configuration data to the system The system will display confirmation before returning to the IP Output Command prompt for example New IP outputs configuration is now active 8 At the IP Output Command prompt type exit and press Enter to return to the Setup Menu Auto configure Output IP Channels This option enables you to have the system auto increm...

Page 53: ...ica New York Change the time zone y n 2 Either Type n and press Enter to return to the Setup Command prompt without changing the current time zone Type y and press Enter to change the time zone Then continue with step 3 3 The system will display the following prompt for a location followed by a list of options Please identify a location so that time zone rules can be set correctly Please select a ...

Page 54: ...iately at the Setup Command prompt type reset and press Enter see Reset the System on page 56 for further information Note If you intend to modify additional configuration settings during the current session you may wait until all changes are complete before you reset the system Set the Date and Time If your system is configured with ViP 222 ViP 222k STBs you may want to set the date and time on t...

Page 55: ...t each of the following prompts type the year month and day respectively Note that all three of these fields require numerical values Press Enter after each entry If applicable you can also press Enter at each prompt to accept the default value in square brackets Enter new year 2012 Enter new month 2 Enter new day 16 4 At each of the following prompts type the hour and minute respectively Note tha...

Page 56: ...also available from the PIVD100R Main Menu At the Setup Command prompt type reset and press Enter This will initiate a reset of the PIVD100R and may also initiate a reset of one or more STBs if required Once the PIVD100R is reset may take up to 90 seconds it may then take up to 10 minutes for the PIVD100R to reestablish communication with the STBs After the system reset the PIVD100R resumes normal...

Page 57: ...eset the System on page 60 for further information Update PIVD100R Firmware via Serial Link This option enables you to update PIVD100R firmware via a serial link to the PIVD100R The appropriate update file must be provided by LG the system will not transfer an improper file Note See Update PIVD100R Firmware via Ethernet above for information on updating firm ware via the Ethernet 1 At the Update C...

Page 58: ...prompt type exit and press Enter to exit the Update Menu and return to the PIVD100R Main Menu Command prompt Pro Idiom Menu Commands The following subsections describe how to access and use the Pro Idiom Menu commands Access the Pro Idiom Menu Note You will need to know the Pro Idiom password to enter this menu If this is the first time the menu is being accessed contact LG for the password Otherw...

Page 59: ...appropriate filename in the Filename field and select Xmodem in the Protocol field The system will display progress messages as well as the result of the download process which may take several minutes Download a Pro Idiom Key From a Remote Server This option enables you to download a Pro Idiom key via a remote server See Download a Pro Idiom Key via XModem above for information on downloading a P...

Page 60: ...ss Enter to exit the Pro Idiom Menu and return to the PIVD100R Main Menu Command prompt Reset the System Note This option is also available from the Setup Menu 1 If not already logged in log in to the PIVD100R as described on page 37 2 At the Command prompt type reset and press Enter This will initiate a reset of the PIVD100R and may also initiate a reset of one or more STBs if required Once the P...

Page 61: ...ously lit green COM 23 STBs Ensure the satellite STB access card is installed up to date and authorized by DIRECTV ViP 222 and ViP 222k STBs Ensure the satellite STB smart card is up to date and authorized by DISH Network Network Setup If the network is configured for DHCP but the PIVD100R has not been assigned an IP address i e the Ctrl IP field in the PIVD100R System Information display is blank...

Page 62: ... 255 255 0 the PC s IP address cannot be 192 168 2 x No Yes End Check that the proper IP address for the PIVD100R is being targeted If necessary adjust and then reattempt communication To verify the PIVD100R IP address If DHCP is enabled check the router for DHCP IP address assignments to determine whether the proper IP address is being used to communicate with the PIVD100R If DHCP is not enabled ...

Page 63: ...nel changes to activate in the system No Yes End Problem solved Note If you cannot determine the STB type from the current display stream configuration you can view STB Information as described in this document Check that the STB type is properly configured Reconfigure the STB type as necessary Reset the PIVD100R Use reset System Reset command described in this document Check receiver s Problem so...

Page 64: ...or an STB in question the STB link is down A Link status OK for all STBs No Yes All STBs activated Yes No Contact your satellite service provider to activate any unactivated STBs Signal level OK for all STBs Yes No Check STB Ethernet cables Ensure that each cable is good and that connections are secure both at the STB s and at the PIVD100R Fix and verify as necessary Check the satellite distributi...

Page 65: ...To verify the PIVD100R output For RF output check the signal at RF OUT on the PIVD100R rear panel The signal level at RF OUT should be approximately 42 dBmV For IP output check the LEDs on the PIVD100R Feature Port When the amber LED is lit continuously the PIVD100R is operating streaming normally If the green LED is lit there is a viable connection to the IP distribution network but no traffic If...

Page 66: ...vironmental Operating Conditions Temperature Tma 0 to 40 Celsius 32 to 104 Fahrenheit Humidity 95 non condensing Electrical RF Out Connector Type F RF Output Span 4 Contiguous Channels typically 24 MHz RF Output Frequency Range 54 MHz to 864 MHz Active Output Level at RF Out jack 42 dBmV Min DC Input 12V DC 2 1 Amps Ethernet Connector Control Port 10 100 1000BaseT RJ 45 Ethernet Connector Feature ...

Page 67: ...ation is available online at www LGsolutions com products From the Products page select TVs Systems Solutions then Head End Systems then CodePlus Transcoder Series click Show to view the list of products then PIVD100R Click the Literature Downloads tab at the bottom of the PIVD100R page and select the required document s from the Downloads list ...

Page 68: ...ms Copyright 2000 2001 Corinna Vinschen Copyright 2002 Cray Inc Wendy Palm Copyright 2000 Denis Parker Copyright 2001 Gert Doering Copyright 2001 2003 Jakob Schlyter Copyright 1996 Jason Downs Copyright 2002 Juha Yrjölä Copyright 2000 Michael Stone Copyright 2002 Networks Associates Technology Inc Copyright 1997 1998 2000 2002 2004 Todd C Miller Copyright 2003 2004 2005 Darren Tucker Copyright 198...

Page 69: ...WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND LG SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL INDIRECT OR INCIDENTAL DAMAGES OF ANY KIND INCLUDING LOST REVENUES OR PROFITS IN CONNECTION WITH THIS PRODUCT SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATIONS OR EXCL...

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