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Troubleshooting (Cont.)
Receiver Reception
Broken Audio/Video on
Receiver or No Signal
No
Yes
End
Go to
Chart A
Problem
solved?
Reset any STBs with lower
than ideal signal level or
output bitrates. Use “reset”
(Reset STB) command
described in this document.
No
Yes
End
Check
receiver(s).
Problem
solved?
Note: Typically, the ideal
satellite signal is greater
than 70%, and output
bitrates should be greater
than 1 Mbps, respectively.
Check that both the signal level
and output bitrates for each STB
are within the parameters/range
recommended by the STB
manufacturer.
Check that the STB channels
are valid and/or authorized. If
necessary, reconfigure the
STB channels as described in
this document.
No
Yes
End
Note: It may take a few
minutes for any channel
changes to activate in the
system.
No
Yes
End
Problem
solved?
Note: If you cannot determine
the STB type from the current
display/stream configuration,
you can view STB Information
as described in this document.
Check that the STB type is
properly configured.
Reconfigure the STB type
as necessary.
Reset the PIVD100R. Use
“reset” (System Reset)
command described in this
document.
Check
receiver(s).
Problem
solved?
Check
receiver(s).
Problem
solved?
Check
receiver(s).
Problem
solved?
Access the PIVD100R System
Status (via GUI) or System
Monitor (via command line)
display and observe the
system configuration/data.
Check that the PIVD100R output
mode (RF or IP) is properly
configured. If necessary,
reconfigure the output mode as
described in this document.
If one or more receivers have symptoms of broken audio or video or no signal, refer to the
troubleshooting flow charts below and on the following pages. If necessary, contact LG for
additional troubleshooting help.