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LG-Nortel ARIA SOHO, Feature Description And Operation Manual

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LG-Nortel ARIA SOHO Feature Description And Operation Manual Download Page 131

ARIA SOHO Version 1   

Issue 0.2 

Feature Description and Operation Manual 

June, 2006 

 

To print each Traffic report, perform the following: 

1. 

Press the [TRANS/PGM] button. 

2. Dial 

0124-0129. 

3. 

Select Measurement Time type, or CO group number if applicable. 

4. 

Press the [HOLD/SAVE] button. 

 

Condition 

 

This feature is available from the Main Attendant Station. 

 

The printing of All Summary service will generate the Attendant Traffic report, Call Summary 
report, H/W Usage Summary report, and CO Traffic Summary report. 

 

Reference 

A. 

Attendant Service: 2.13 

 

Admin Programming 

Print Port Selection (PGM 175) 

 

 

2.14.1 Attendant Reports 

Description 

The ARIA SOHO System supports the following report to analyze the Attendant resource: 

 

Attendant Traffic report – The measurement time type can be one of Today’s peak time, 
Yesterday’s peak time, Last hour, Yesterday’s total and Today’s total. It provides the following 
information fields. 

 

   

- Analysis Start Hour – Starting time of hour duration which the data is recorded. 

 

   

- Attendant Number – The Station number of Attendant 

 

   

- Total Calls – The number of total incoming calls except CO ring group call, hold recall ring. 

 

   

- Calls answered – The number of answered calls by all active Attendants during the 

measuring hour. 

 

   

- Calls Abandoned – The number of calls which ring at the Attendant Station that are 

dropped before the Attendant answers. 

 

   

- Calls Held-Abandoned – The number of calls dropped while the call is being held. 

 

   

- Calls Held – The number of calls answered by the Attendant and placed on hold. 

 

   

- Time Available – The time duration which the Attendants don’t answer calls but are 

available to handle new calls (measured in minutes). 

 

   

- Time Talk – The total time during measuring interval (Attendants are active or converse 

on a CO Line). Talk time is not started until the call is answered by an Attendant. The duration of 
time between call termination and answering by the Attendant is not accumulated as Time Available 
or Time Talk. 

 

   

- Time Held – The total amount of time which Attendants have calls on hold. 

 

   

- Time No Answer – The average amount of time that calls in queue and/or ring at the 

Attendant before the caller hangs up. 

 

125 

Summary of Contents for ARIA SOHO

Page 1: ...ARIA SOHO Feature Description and Operation Manual ...

Page 2: ... material or any part thereof is strictly prohibited and is a violation of Copyright Laws LGN reserves the right to make changes in specifications at any time without notice The information furnished by LGN in this material is believed to be accurate and reliable but is not warranted to be true in all cases LGN and ARIA SOHO are trademarks of LG Nortel Co Ltd All other brand and product names are ...

Page 3: ...ARIA SOHO Version 1 Issue 0 2 Feature Description and Operation Manual June 2006 Revision History ISSUE DATE CONTENTS OF CHANGES REMARK ISSUE 0 2 2006 06 DRAFT Update ...

Page 4: ...ate Line 24 2 3 Rerouting 25 2 3 1 Call Forward 25 2 3 2 Call Transfer 32 2 3 3 Holding and Parking 34 2 3 4 Pick up 37 2 4 Call Handling 40 2 4 1 Absent Text Message 40 2 4 2 Alarm 42 2 4 3 Automatic Privacy 43 2 4 4 Background Music BGM 44 2 4 5 Camp On 45 2 4 6 Change Ring Type 46 2 4 7 Dialing Security 47 2 4 8 Do Not Disturb DND 47 2 4 9 One Time Do Not Disturb DND 48 2 4 10 Flash 48 2 4 11 F...

Page 5: ...Group 85 2 6 6 Automatic Call Distribution ACD 86 2 7 Conference 88 2 7 1 Conference SLT Broker Call 89 2 7 2 Paging Conference 90 2 7 3 Conference Room 90 2 8 Paging Feature 92 2 8 1 Internal External All Call and Meet Me Page 92 2 8 2 Pre Recorded Message 93 2 8 3 SOS Paging 94 2 9 Linked Stations 95 2 9 1 Executive Secretary 95 2 9 2 Linked Pair Station 96 2 10 External Device Control 98 2 10 1...

Page 6: ...me Display 119 2 13 8 Day Night Service 120 2 13 9 Disable Outgoing Access 121 2 13 10 ICM Box Music Selection 122 2 13 11 Station Feature Cancel 122 2 13 12 DSS DLS Consoles 123 2 14 Traffic Analysis 124 2 14 1 Attendant Reports 125 2 14 2 Call Reports 126 2 14 3 CO Reports 127 2 14 4 Hardware H W Unit Usage Reports 128 2 15 Software Upgrade 129 2 15 1 USB 130 2 15 2 LAN 132 2 15 3 Serial COM Por...

Page 7: ...age Section 2 Feature Description This section is a functional listing of features with the description and operation of each The structure is divided into 5 parts as listed Description explains the nature of the feature Operation describes how to use the feature Condition explains any requirements or constraints of the feature related to its configuration Reference lists related topic information...

Page 8: ...TINATION Operation Ex 1 When there s an incoming CO call through CO lines 1 8 during Day mode the Stations 100 105 as available will ring instantly If one of the Stations answers the call other Stations stop ringing After 9 seconds if the call is still not answered Station 110 Attendant will ring 1 Set CO Service Type as Normal at the Admin 140 menu item 2 At Admin 144 select CO Line Range 01 08 a...

Page 9: ... Announcement is 01 is recorded properly at the System Attendant Station refer to Ref B 3 At Admin 144 select CO Line Range 01 08 and press FLEX3 for Weekend mode 4 Dial 3 for VMIB and enter the VMIB announcement number 01 5 To make the CO Line release after VMIB announcement press the key 6 Save the changed setting my pressing the HOLD SAVE button Condition Any CO Line Ring Assignment can be prog...

Page 10: ...cessing an incoming CO Line the system will give the pre recorded VMIB announcement refer to Ref B or dial tone The caller then is able to dial additional digits to access the desired destination on the System Operation To use DISA Line Assignment perform the following Steps 1 Select the DISA Line you wish to use 2 When the tone or announcement is heard dial the desired Station Hunt Group number 3...

Page 11: ... type of DISA refer to Ref B the User can route the destination by pressing only one digit If User presses a certain digit the corresponding VMIB announcement is played When the User presses the desired digit again call routing is established A User also may access the desired destination by dialing the Station or Hunt Group number or VMIB announcement refer to Ref C Operation When a call is answe...

Page 12: ...e maximum CCR depth is 10 The external User can dial alternate digits while the VMIB Announcement is being played or the digits should be entered within the Inter Digit Time 5sec after the announcement is ended If the caller does not dial any digits within the Inter Digit Time 5sec the call will be routed to the Assigned Ring Station or disconnected following an error tone If a User presses the bu...

Page 13: ...ignment PGM 142 FLEX2 2 1 6 Universal Night Answer UNA If the CO Line is programmed for UNA any User can pick up incoming CO calls during Night mode by dialing the Night Answer code 569 refer to Ref A regardless of the pick up group If there s incoming CO calls during Night mode refer to Ref B Station B can pick up the call even though Station A and B do not belong to a pick up group Operation To ...

Page 14: ...and Operation Manual June 2006 Reference A Night Answer Code 2 1 6 B Ring Mode 2 13 8 C Internal External All Call and Meet Me Page 2 8 1 D Loud Bell LBC 2 10 3 Admin Programming Universal Night Answer PGM 141 FLEX8 External Night Ring PGM 160 FLEX7 8 ...

Page 15: ...ial the CO Group Access number and a CO Group number or press a CO Group button 801 808 A User can dial 9 refer to Ref A to access the first idle line in the CO Group refer to Ref D A User can dial 8801 refer to Ref B to access CO Line 01 if it is idle A User can dial 801 refer to Ref C to access the first idle CO Line in CO Group 1 Operation To access a CO Line from a DKTU perform the following S...

Page 16: ...transferred CO Line call as applicable The CO Line choice Round Robin or Last Choice is determined by Admin Programming Admin 160 FLEX3 Unused CO Lines should be assigned to unused CO Group 9 to prevent being accessed by a Station The first CO Line Group 00 is the directed Line Group and can be used with the CO LINE button Private Line Reference A Refer to ARIA SOHO Hardware Description and Instal...

Page 17: ... Line the User may request a call back queue call The Station will receive a call back when the busy CO Line becomes available Operation To activate CO Line Queuing while receiving a busy tone perform the following Steps 1 Press and release the hook switch if the Station is a SLT 2 Dial 556 refer to Ref A or press the CALLBK button 3 When the confirmation tone is heard replace the handset 4 Once t...

Page 18: ... the SPEED button and dial the last digit of the previously called number 2 The previous call is terminated and a new call is established 2 2 5 Emergency Call Service Description The User can dial the Emergency Service Code regardless lower Station COS Condition An emergency call can be dialed by pressing an available CO Line at the Station that is assigned to COS 7 If the dialed number for the Em...

Page 19: ...rform the following Steps 1 Lift the handset at a Station where Hot Line is assigned 2 The assigned Hot Line feature is immediately activated To activate Warm Line perform the following Steps 1 Lift the handset at a Station where Warm Line is assigned 2 The assigned Warm Line feature is activated if no dialing has been done while the Warm Line Timer is running Condition A Station can be assigned H...

Page 20: ...pending on the nation you are calling from or pressing a CO Line or CO Group button LCR can be activated If the dialed digits are matched with a COL LCR code the System will secure a CO Line from the programmed CO Group and send the modified digits according to LCR programming When a User selects a CO Line and dials a destination number the System checks the LCR programming and sends the all accor...

Page 21: ...ARIA SOHO System Administrator wants to use this cheaper carrier for all long distance calls i e dial 0314502628 082314504628 ADMIN 220 ADMIN 221 LDT ADMIN 222 DMT LCR Mode M01 M02 M11 M12 Loop LCR enabled Bin 000 LCR Type COL LCR Code 0 DMT 00 00 00 Bin 00 Remove Position 01 Remove Number 01 Add Position 01 Add Digit 082 Ex 2 Select CO Group The ARIA SOHO System is connected with two carriers one...

Page 22: ... is applied if the dialed digits are matched with one of the leading digits and FLEX2 is INT or BOTH Loop LCR is applied if the dialed digits are matched with one of the leading digits and FLEX2 is COL or BOTH Direct CO LCR is applied if the dialed digits are matched with one of the leading digits FLEX2 is COL or BOTH and the secured CO Line belongs to the programmed CO Group in DMT To work Loop L...

Page 23: ...e Initialization PGM 223 2 2 8 Memory Dialing 2 2 8 1 Auto Call Number Redial ACNR Description If call designation is busy or no answer redialing is operated within the ACNR Retry Counter The System will retry the number of times based on programming with appropriate pauses in dialing default 3 times Operation To use ACNR while receiving a busy no answer indication on a CO Line perform the followi...

Page 24: ...to redial the last number dialed on the System On the System each DKTU with an LCD panel has 10 individual last dialed number directory locations Operation To use Last Number Redial on a DKTU perform the following Steps 1 Lift the handset or press the MON button 2 Press the REDIAL button OR 3 Press the SPEED button and press the key 4 Press the HOLD SAVE button to accept To use one of the recently...

Page 25: ... any time This number is saved until a new number is stored Operation To save a number in the Save Number buffer from a DKTU perform the following Steps 1 Press the SPEED button twice while on a conversation with an external party 2 Replace the handset or go on hook To dial a number from the Save Number Redial buffer from a DKTU perform the following 1 Lift the handset or press the MON button 2 Pr...

Page 26: ...over DND FOR If CO Dial Tone Detect refer to Ref A is ON and it is stored as the first or second digit and the accessed CO Line is behind the PBX mode its function is Dial Tone Detect Otherwise its function is Pause FLASH Inserts a Flash into the speed number If the accessed CO Line is analog its function is Flash to PX or PBX if the accessed CO Line is ISDN refer to Ref B and it is stored as the ...

Page 27: ...tect mode when the power is OFF There can be a maximum of 24 digits in a Station Speed dial number including special digits and function codes An error tone will be heard when an empty Station Speed Dial bin is dialed If a CO Line is selected prior to entering a Speed Dial bin number the chosen CO Line will still be used regardless of the programmed CO Line in the bin number A Station name can be ...

Page 28: ...ns are programmed by the System Attendant Figure 2 2 8 5 These numbers are available for easy access by all Stations allowed in the System The maximum System Speed Dial capacity is 500 in the ARIA SOHO FIGURE 2 2 8 5 SYSTEM SPEED DIAL SYSTEM SPEED DIAL SPEED DIAL RANGE DESCRIPTION 2000 2199 Unrestricted 2200 2499 Restricted by Station COS 22 ...

Page 29: ...ial Tone Detect refer to Ref A is ON and it is stored as the first or second digit and the accessed CO Line is behind the PBX mode its function is Dial Tone Detect Otherwise its function is Pause FLASH Inserts a Flash into the speed number If the accessed CO Line is analog its function is Flash to PX or PBX if the accessed CO Line is ISDN refer to Ref B and it is stored as the first digit it makes...

Page 30: ...d dial number System Speed Dial numbers are protected when the System is powered OFF Reference A CO Dial Tone Detect Admin 160 FLEX6 B Refer to ARIA SOHO Hardware Description and Installation Manual Speed Dial Access Code Admin 106 FLEX18 Admin Programming Speed Dial Access PGM 112 FLEX9 System Speed Zone PGM 232 CO Dial Tone Detect PGM 160 FLEX6 2 2 9 Private Line Description CO Lines in the Syst...

Page 31: ...n 2 Press the flexible button to be assigned 3 Press the TRANS FOR button 4 Assign the Call Forward type 1 Call Forward Unconditional 2 Call Forward Busy 3 Call Forward No Answer 4 Call Forward Busy No Answer 5 Unconditional Station Off Net Call Forward 6 No Answer Station Off Net Call Forward 7 Incoming CO Off Net Call Forward 8 Unconditional Station Off Net Call Forward with Telephone Number 9 N...

Page 32: ...Forward for when the line is busy perform the following Steps 1 Lift the handset or press the MON button 2 Press the DND FOR button 3 Dial the Call Forward code 2 4 Dial Station Group or VMIB number that will receive the call To use Call Forward busy on a pre assigned flexible button 1 Press the assigned flexible button 2 The LED of DND FOR button will flash and the function assigned to the flexib...

Page 33: ...ng intercom calls are forwarded Operation To activate Call Forward when the line is busy or there is no answer perform the following Steps 1 Lift the handset or press the MON button 2 Press the DND FOR button 3 Dial the Call Forward code 4 4 Dial Station or Group or VMIB number to receive the call To use Call Forward no answer on a pre assigned flexible button 1 Press the assigned flexible button ...

Page 34: ...utton 2 The LED of DND FOR button will flash and the function assigned to the flexible button will be activated 2 3 1 6 Call Forward Station Off Net with Telephone Number Unconditional No Answer Description Stations allowed to forward calls can forward intercom and transferred CO Line calls to a directory number telephone number outside of the System When a call is received the System will access ...

Page 35: ...XX Retrieve Held CO Line 8 Operation To activate incoming CO Line Off Net Call Forward at the Attendant Station perform the following Steps 1 Lift the handset or press the MON button 2 Press the DND FOR button 3 Dial the Call Forward code 7 4 Dial the CO Line Group access code 9 801 8XX 8801 88XX or 8 for all CO Lines or press CO Line button 5 Dial the Speed Dial Bin number with the desired phone ...

Page 36: ...button to accept changes Condition Authorization should be registered to use Follow Me Call Forward Admin Programming Allow Off Net Call Forward PGM 111 FLEX18 Authorization Code Table PGM 227 Call Forward PGM 111 FLEX2 Call Forward No Answer Timer PGM 181 FLEX1 Off Net Call Mode PGM 112 FLEX12 Unsupervised Conference Timer PGM 182 FLEX6 2 3 1 9 SLT Call Forward Description A SLT User can forward ...

Page 37: ...tallation Manual DND FWD Cancel Code Admin 106 FLEX19 2 3 1 10Preset Call Forward Description When a Station receives incoming CO Calls and the Station is programmed to Preset Call Forward the call is routed to the Preset Call Forward destination if the Station does not answer within the Preset Call Forward Timer The destination can be another Station or Hunt Group Condition In Preset Call Forward...

Page 38: ...ion To conduct an Unscreened CO Line transfer perform the following Steps 1 Press the TRANS PGM button 2 The intercom dial tone should be heard and the call will be placed on hold 3 Secure a CO Line and dial the number of the external party that will receive the call 4 When ringing is heard at the called party replace the handset and go on hook To conduct a Screened CO Line transfer perform the fo...

Page 39: ...ld 3 Dial the Station number that will receive the transferring call 4 Go on hook by replacing the handset To transfer to an idle Station screened perform the following Steps 1 Press the TRANS PGM button 2 The intercom dial tone should be heard and the active call will be placed on exclusive hold 3 Dial the Station number that will receive the transferring call 4 When the called Station answers an...

Page 40: ...a transfer is made while dialing on a CO Line exists the dialing will not be transmitted Admin Programming Transfer Recall timer PGM 180 FLEX7 I Hold Recall Timer PGM 180 FLEX5 Attendant Recall Timer PGM 180 FLEX1 No Touch Answer PGM 111 FLEX7 2 3 3 Holding and Parking 2 3 3 1 Hold Description A Station User can place a call on hold The following two types of hold are available depending on the de...

Page 41: ...timer When a System Hold is set at a Station the System Hold Recall timer will be initiated after the timer expires the original Station will receive a recall for the duration of the I Hold Recall timer When the I Hold Recall timer expires the Attendant will receive a recall ring for the duration of the Attendant Recall timer if the call remains unanswered the call will be disconnected If a call i...

Page 42: ...s activated calls can be accessed by other Stations in the Group Reference A System Exclusive Hold 2 3 3 Admin Programming Hold Preference PGM 160 FLEX8 2 3 3 3 Automatic Hold Description When a Station is connected to a CO call the Station User can make another intercom call just by pressing the DSS button In this case the previous CO call is automatically held Operation To use Automatic Hold whi...

Page 43: ...ve a recall ring If the Attendant does not answer in the Attendant Recall timer duration the CO Line call will be disconnected and the line will be returned to an idle state Reference A Refer to ARIA SOHO Hardware Description and Installation Manual Call Park Location PGM 107 FLEX5 Admin Programming Call Park Recall Timer PGM 180 FLEX2 2 3 4 Pick up Description A Station User can pick up a call re...

Page 44: ...mode When the same types of CO Lines are queued the first queued CO Line is picked up Direct Call Pick up is allowed within the Intercom Tenancy Group a Station cannot pick up any call to the Station which does not belong to the same Intercom Tenancy Group PGM 120 A Station can answer an intercom call placed to an ICM box using Directed Call Pick up Reference A Intercom Tenancy Group PGM 120 Admin...

Page 45: ...rcom call placed to an ICM box using Group Call Pick up When several calls are queued at a Station or Hunt Group the pick up order depends on Pick up Priority PGM 173 When the same type of CO Lines are queued the first queued CO Line is picked up Group call pick up is allowed within the Intercom Tenancy Group a Station cannot pickup a call that does not belong to the same Intercom tenancy Group re...

Page 46: ... perform the following 1 Press the TRANS PGM button 2 Dial 52 Ref B 3 Enter the message refer to Figure 2 4 1 1 up to 24 characters Q 11 Z 12 13 1 10 A 21 B 22 C 23 2 20 D 31 E 32 F 33 3 30 G 41 H 42 I 43 4 40 J 51 K 52 L 53 5 50 M 61 N 62 O 63 6 60 P 71 Q 72 R 73 S 74 7 70 T 81 U 82 V 83 8 80 W 91 X 92 Y 93 Z 9 9 90 1 Blank 2 3 0 00 FIGURE 2 4 1 1 KEYSET MAP 4 Press the HOLD SAVE button the confi...

Page 47: ...m the following 1 Press the TRANS PGM button 2 Dial 052 3 Press the HOLD SAVE button Reference D Attendant Service 2 13 Admin Programming Refer to ARIA SOHO Hardware Description and Installation Manual Numbering Plan PGM 106 2 4 1 2 Pre Selected Message Description A User can choose from pre selected messages 1 10 to be shown on the calling party LCD Detailed information is entered by each User ex...

Page 48: ...ted as a reminder for the message waiting When a Pre Selected message is selected in a DKTU the DND FOR button will flash as applicable Reference A Call Forward 2 3 1 Admin Programming Refer to ARIA SOHO Hardware Description and Installation Manual Numbering Plan PGM 106 2 4 2 Alarm Description The system can be programmed to recognize the status of an external contact from a relay open or closed ...

Page 49: ...ersation without invitation By default all conversations that take place on CO Lines the Intercom and Conferences are protected by Automatic Privacy NOTE Admin Programming PGM 161 FLEX5 is required to enable or disable this feature Operation If Automatic Privacy is enabled when pressing a busy CO Line button a busy tone will be heard If Automatic Privacy is disabled when pressing a buy CO Line but...

Page 50: ...E button 5 After hearing the confirmation tone the Station should go to an idle state and the selected background music will be transmitted to an External Port To transmit BGM through the intercom box from an Attendant Station perform the following Steps 1 Press the TRANS PGM button 2 Dial 075 3 Dial the BGM channel number and the selected background music should be heard 4 Press the HOLD SAVE but...

Page 51: ...ng on an SLT while receiving the Intercom busy tone perform the following Steps 1 Go off hook then press the key or the last digit of the dialed Station number 2 When answered the call should be announced OR 3 Go on hook by replacing the handset To answer Call Waiting Camp On at a SLT perform the following Steps 1 When the SLT Station is busy the Camp On tone should be heard indicating a Camp On h...

Page 52: ...g Type Description The ring tone used to notify Stations of an incoming call can be changed using Admin Programming to provide distinctive ringing on a per CO Line basis A distinctive ring tone can be programmed for each CO Line that is used to ring each Station BUTTON CONFIGURATION FOR DISTINCT RING FREQUENCY PGM 422 FLEX ITEM RANGE DEFAULT REMARK 1 Ring 1 0000 9999 T1 T2 Nation Specific 2 Ring 2...

Page 53: ... included in SMDR information refer to Ref B This feature applied to transferred or recalled CO calls This feature applies to redial calls refer to Ref C Reference A Speed Dialing 2 2 8 B SMDR 2 12 C Redial 2 2 8 2 4 8 Do Not Disturb DND Description Placing a Station in Do Not Disturb DND mode blocks incoming outside line ringing intercom calls transfers and paging announcements while in DND the S...

Page 54: ...ff hook state or connecting a CO Line or intercom call press the DND FOR button 2 The Station will be in DND mode the DND FOR button LED should be illuminated 3 When the Station returns to an idle state DND will be released at the Station the DND FOR button will be extinguished Admin Programming Do Not Disturb DND PGM 111 FLEX3 2 4 10 Flash Description The Flash type and duration of each CO Line i...

Page 55: ...e assigned Station and provides BLF for off hook and DND User Programmable Flexible Numbering Code Any feature with a dialing code Paging Account Code Call Park etc can be assigned to a flexible button User Programmable Speed Dial Automatically dials Speed number System Station Saved Number Redial Last number Redial User Programmable Group Access Hunt Group Pilot number User Programmable Pool Grou...

Page 56: ...ble button to be assigned 3 Type the desired code 4 Press the HOLD SAVE button To assign Telephone Number LDP 7224 perform the following 1 Press the TRANS PGM button 2 Press the flexible button to be assigned 3 Press the TEL NUM soft button 4 Enter the desired telephone number 5 Press the HOLD SAVE button Condition A flexible button that is not assigned as CO LINE button is considered a Feature bu...

Page 57: ...1 Press the TRANS PGM button 2 Dial code 76 3 The Station Answer mode should be displayed on the LCD screen of the phone 4 Dial the applicable code 1 Speaker Ring Only 2 Headset Only 3 Both Condition The intercom signaling mode HF TN PV TRANS PGM 1 2 can be set in the Headset and Speakerphone mode In Headset mode the User can select an incoming ring mode to hear ringing with the Speaker Headset or...

Page 58: ...nd a voice announcement over the speaker The microphone is deactivated for privacy The called party must lift the handset or press the MUTE button to answer the call Operation To assign the Intercom signal mode perform the following Steps 1 Press the TRANS PGM button 2 Dial 12 the confirmation tone should be heard 3 Dial the Signal Mode type 1 HF 2 TN 3 PV 4 Press the HOLD SAVE button and confirma...

Page 59: ...signed Intercom Tenancy Group 2 Group 01 FLEX1 5 Intercom Tenancy Groups allow access for the assigned Groups When a call to another Intercom Tenancy Group is allowed CO Line or Station calls Pick Up and Transfer features are activated Condition When a call to another Intercom Tenancy Group is denied Call Pick Up cannot be activated It is not allowed for Stations to have the same Station numbers r...

Page 60: ...lashing CALLBK button 2 The Station that left the message will receive an Intercom Ring To leave a Call Back at a busy Station perform the following Steps 1 Press the CALLBK button when calling a busy Station a confirmation tone should be heard 2 Replace the handset 3 When the receiving Station returns to an idle state the Station leaving the message will receive an intercom ring 4 When the interc...

Page 61: ...heard at a busy Station The Message Wait Reminder tone will continue until all the messages are retrieved When a Station attempts to leave a message at a Station an error tone will be heard when VMIB access is allowed at the Station after recording a VMIB message it turns into a normal message at the Station In this case the error tone will not be provided at the attempting Station Reference A Ref...

Page 62: ... Press the TRANS PGM button 2 Enter 171 3 Press FLEX4 and enter the Station number 4 Press the HOLD SAVE button 5 Press the TRANS PGM button 6 Press FLEX2 and enter the SLT MOH type 0 9 refer to values listed 0 Not assigned 4 8 SLT MOH 9 Hold Tone 7 Press the HOLD SAVE button to accept changes Condition SLT ports connected with MOHU can provide MOH channels Up to 5 SLT ports can be used as MOH cha...

Page 63: ... the muted Station To restore transmission of the audio perform the following 1 Press the illuminated MUTE button the LED should extinguish and transmission will be restored Condition When changing from the Speakerphone to the Handset mute is released When pressing another DSS button the mute state will not be changed 2 4 18 Message Wait Indication MWI SLT Feature Description If the SLT Station re...

Page 64: ... CO Line Intercom Speed Dial to a flexible button 3 Press the flexible button 4 LIFT HANDSET should be displayed on the LCD lift Handset or press the MON button to operate Admin Programming Auto Speaker Selection PGM 111 FLEX1 2 4 20 Station Name Description Each Station may be assigned with a name up to 12 characters and a System and Station Speed number up to 16 characters The System will allow ...

Page 65: ...names in the Speed bin are displayed in alphabetical order NOTE the up and down arrows can be used to locate the desired name To search a name by entering a character perform the following Steps 1 While 2 names are displayed on the LCD enter the alpha numeric data refer to the Button Map 2 The LCD displays 2 names which start with the entered character the cursor will point to the first name in th...

Page 66: ... an error tone will be heard On an SLT or DKTU where there is no LCD screen only the Station Name can be entered The Speed Dial without name will not be listed in Dial By Name Reference A Refer to ARIA SOHO Hardware Description and Installation Manual Programming mode Enter Code PGM 106 FLEX20 2 4 21 Station Programming Description The System supports multiple hierarchical menus based on Station p...

Page 67: ...ming mode perform the following 1 Press the TRANS PGM button the Main Menu should display 2 Use the up and down arrow keys to view other choices in the Main Menu Sub Menu and the corresponding options To select a menu perform the following Steps 1 Dial the number of the desired menu item if the selected menu is a programming item 2 If there is an available Sub Menu the appropriate menu is displaye...

Page 68: ...ss the TRANS PGM button 2 Press the key and dial 1 Station Relocation Backup 3 Unplug the Station To retrieve the Station attributes perform the following 1 Plug the phone into the new properly wired jack 2 Press the TRANS PGM button 3 Press the key and dial 2 Station Relocation Retrieve 4 The Station will be relocated all Station attributes are copied to the current Station location Condition All...

Page 69: ...n send and receive voice to both simultaneously the new caller and current caller can not send and receive voice to each other 4 Alternate between the new call and the current call by pressing the HOLD SAVE button the HOLD SAVE button LED should flash at 60ipm while Voice Over is in use 5 When placing each call on hold to converse with the other that call will hear MOH Condition Placing a Station ...

Page 70: ... 2 digit hour and minute 24 hour mode 5 Press the key to have the alarm alert once only 6 Press the HOLD SAVE button To cancel a Wake Up alarm from the Attendant Station perform the following Steps 1 Press the TRANS PGM button 2 Dial 043 3 Dial the Station range that was to be alerted if a singe Station was to receive the alarm enter the key instead of a second Station 4 Press the HOLD SAVE button...

Page 71: ...e within the predetermined time the System will transfer the call to the appropriate FAX Station If the FAX tone is not detected within the predetermined time the System will transfer the call to the appropriate Station s Condition Only one CO Line can be programmed as a FAX CO Line if the FAX CO Line is not programmed Automatic Fax Transfer will not be activated Station 106 is used as the FAX Sta...

Page 72: ...ple digit data 1 9 2 The ARIA SOHO System will re assign the unsupervised conference timer to the multiple of the entered digits 3 Ex The unsupervised conference timer is set to 10 minutes and the entered digit is 3 then the timer will be extended to 30 minutes Condition To use this feature at least one IDLE DTMF device must exist This feature is only available on analog CO to CO calls using DISA ...

Page 73: ...he key if the authorization code is more than 5 digits the key is not needed 3 Dial the User authorization code 4 The Station restores the User database Station number COS Ring Assign etc and can receive incoming calls To logout a User perform the following Steps 1 Press the TRANS PGM button 2 Dial the User logout code or press the programmed Agent Logout flexible button 3 User can select the call...

Page 74: ...ption and Installation Manual Number of Agents PGM 250 FLEX1 Refer to ARIA SOHO Hardware Description and Installation Manual Assign Station Number of Agents PGM 250 FLEX2 Refer to ARIA SOHO Hardware Description and Installation Manual Number of Agents PGM 250 FLEX3 2 4 30 Analogue CLI Display Description The ARIA SOHO System supports the following Type I CID protocol specifications Bell core GR 30...

Page 75: ...ible button to be assigned 3 Type the Call Log code then press the TRANS PGM button 4 Dial 57 5 Press the HOLD SAVE button To use the Call Log feature of the LDP 7224D perform the following 1 Press the programmed CALL LOG button 2 The User can scroll through the numbers by pressing the up down navigation buttons to locate received calls dialed calls and lost calls 3 When the CLI of the desired num...

Page 76: ...A SOHO The System assigns the Call Log list from the first available port in order Must enable CLI MSG Wait to be able to use the Lost Call Log Admin Programming Call Log List Number PGM 160 FLEX19 CLI MSG Wait PGM 114 FLEX4 2 4 32 In Room Indication Description When a Supervisor presses a programmed In Room Indication button and the HOLD SAVE button in an idle state the LED In Room Indication but...

Page 77: ...ime Bell button is pressed Operation To program a flexible button as the Chime Bell button perform the following Steps 1 Press the TRANS PGM button 2 Press the flexible button to be assigned 3 Dial the code TRANS PGM 9 4 Press the HOLD SAVE button To activate Chime Bell at a Station perform the following 1 Press the Chime Bell flexible button at the Station where the Chime Bell should ring Conditi...

Page 78: ...ergency Intrusion cannot be used when calling a Net DSS An Emergency supervisor can only be connected to the Master Station in the case of a linked pair When an Emergency Supervisor calls an Executive Station the call will be connected to the Executive Attendant Station Admin Programming Emergency Intrusion Code PGM 109 FLEX7 Emergency Supervisor PGM 112 FLEX24 2 4 35 Forced Trunk Disconnect Descr...

Page 79: ...o hear the call in progress and those on the existing call will hear a brief warning tone To set up a Speech Barge In perform the following 1 Call the busy Station the User will hear a busy tone 2 Press the MONITOR button on the appropriate Soft Button 3 Press the JOIN button on the appropriate Soft Button 4 The User will be able to join the call in progress and those on the existing call will hea...

Page 80: ...ng Steps 1 Press the programmed ACCOUNT CODE flexible button 2 Dial the account code max 12 digits or the key 3 The Intercom dial tone should be heard and a CO Line is secured to make a call To enter an Account Code during a conversation with an external party perform the following Steps 1 Press the programmed ACCOUNT CODE flexible button 2 Dial the account code max 12 digits 3 Press the programme...

Page 81: ...ode is longer than 5 digits the key is not needed 3 If valid the CO Line will be connected if not valid an error tone will be presented To register an Authorization Code on a Station perform the following 1 Press the TRANS PGM button 2 Dial 31 Authorization Code feature 3 Enter the desired Authorization Code and press the key if Authorization Code is longer than 5 digits the key is not needed 4 Pr...

Page 82: ...nsidered answered Station Auto Release will not be activated When Automatic Call Release time is assigned to 0 Auto Call Release is not activated While making a call without lifting the Handset and the Automatic Call Release timer expires the call will be cancelled and the Station will return to an idle state automatically While making a call using the Handset and the Automatic Release timer expir...

Page 83: ... Intercom Only Intercom Only Intercom Only Intercom Only 8 Table C Table C Unrestricted Canned Restricted1 Unrestricted STATION COS 9 Table D Table D Unrestricted Canned Restricted1 Unrestricted Canned Restricted1 Long distance calls not allowed 8 digits maximum Canned Restricted2 Long distance calls not allowed longer than 8 digits STATION COS COS 1 There is no restriction to dial COS 2 Monitored...

Page 84: ...erned by any Station or CO Line COS until a recognized PBX code is dialed Exception Table A B There are two exception tables with COS each table has 20 allow codes and 10 deny codes a code may have 8 entries Condition COS Rules In Station COS 7 no dialing is allowed to CO Lines In CO COS 5 Station COS 1 6 is ignored and there is not restriction to access CO Lines In CO COS 4 Station COS 106 is ign...

Page 85: ...to zones can access these bins Speed bins not allocated to zones can be accessed by all Stations and no Toll Checks are applied Reference A COS 2 5 4 Admin Programming Speed Dial Access PGM 112 FLEX 9 System Speed Zone PGM 232 CO Dial Tone Detect PGM 160 FLEX 6 2 5 6 Walking COS Description This feature allows temporary override of the Toll Restriction and allows toll calls from previously toll re...

Page 86: ... COS hanging up or pressing the TRANS PGM button to hold the call and seize another line the original programmed Station COS will be used When a wrong number is dialed press the FLASH button to dial again without changing to an idle CO Line The fee for a call with Walking COS will be changed according to the Station Authorization Code not the actual Station When a user tries to use Walking COS at ...

Page 87: ...received VOICE MAIL VM This Group is assigned for Voice Mail and only the SLT assigned as the member of the VM Group Hunt Group features include VMIB Announcement ARIA SOHO System supports first and secondary VMIB announcements for the Hunt Group When a call is received at the Hunt Group the pre assigned VMIB announcement will be played to the caller if the VMIB announcement is set and the timer e...

Page 88: ...er in a Group because every member sets DND UCD DND or Call Forward all new calls to the Group and all queued calls in the Group are routed to another destination as programmed overflow destination or alternative destination in the case of a UCD group If a call is not answered when the Overflow timer expires it will be sent to the overflow destination while the VMIB announcement is being played If...

Page 89: ...he pilot number will hunt CO LINE 2 1st Hunt Group Call 2nd Hunt Group Call STA110 STA111 STA112 STA113 STA115 STA114 CO LINE 1 FIGURE 2 6 2 TERMINAL GROUP 2 6 2 Circular Group Description In a Circular Hunt Group calls to a Station in the Group or pilot number will go to the Station or an idle Station in the Group If unavailable or unanswered in the hunt No Answer timer the call will be directed ...

Page 90: ...st 2nd Call All the Stations in the Group simultaneously receive call ringing to the Hunt Group until one of the Stations answers the call If the call is not answered following expiration of the Overflow timer the call will be sent to an Overflow Destination if assigned CO LINE 2 CO LINE 1 STA110 STA111 STA112 STA113 STA114 STA115 Hunt Group Call 1st Hunt Group 2nd Call CO LINE 3 Hunt Group Call 3...

Page 91: ...r assigning CO Lines to directly terminate to the Group Calls are directed to the Station in the Group that has been idle for the longest time If all Stations in the Group are busy when a call is received for the Group the call may be routed to an alternate location or may continue to wait queue for an available Station in the group Based on programming the queued call may be taken out of the grou...

Page 92: ...ed number of calls are queued the supervisor s LCD will indicate the number of calls in queue and the queued tome for the longest queue The supervisor can change the overflow destination and timing The System will provide traffic refer to Ref A and online status reports based on the supervisor s request for the UCD Group including the following Group statistics Total calls Number of unanswered cal...

Page 93: ...e User can see the Group status via the Group Supervisor or by periodically printing to RS 232C print To print ACD statistics periodically set the ACD Print timer PGM 161 FLEX10 10 sec base Agents also can print and view the ACD statistics as the supervisor The agent can login and logout using the Hot Desk feature Reference A Traffic Analysis 2 14 Admin Programming Hunt Group Assignment PGM 190 Hu...

Page 94: ...ce A Station User can invite internal Stations and CO Lines Multi Line Conference One internal party can invite up to 12 CO Lines Unsupervised Conference When no internal Stations are participating in the conference Paging Conference The second party in the call can page with the originator during paging announcement Add On Conference Supervisor Multi Line Conference Supervisor or or or or or CO C...

Page 95: ...n a conference In Multi Line Conference up to 12 CO Lines can participate in the conference with a minimum of one internal Station If the Supervisor in a conference receives an error or busy tone from an internal Station while attempting to connect a conference pressing the CONF button will return the Supervisor to an Intercom dial tone Admin Programming Unsupervised Conference Timer PGM 182 FLEX6...

Page 96: ...e conference regardless of page access privilege Admin Programming Paging Warning Tone PGM 161 FLEX4 Paging Access PGM 111 FLEX8 Conference Page Zone PGM 119 Refer to ARIA SOHO Hardware Description and Installation Manual SLT Conference Page Join Code PGM 109 FLEX5 2 7 3 Conference Room Description This feature allows internal Users or CO Line callers including transferred callers to join a confer...

Page 97: ...ence Room status from the Attendant Station 1 From the Attendant Station dial a Conference Room Status code and press the TRANS PGM button 2 Dial 047 the Attendant LCD will show the Station that activated the Conference Room members and other data related to the Conference Room Condition Up to 9 Conference Rooms can be activated on the System Up to a maximum of 15 members can enter each Conference...

Page 98: ...f assigned will be given to the Page Zone prior to the audio connection The User is allowed to continue the Page for a specified period after the timer expires the User will be disconnected and the Page Zone will be returned to idle A User can respond to a Page from any Station and connect to the Paging party for a private conversation The User should respond to the Page during the Page Time Out d...

Page 99: ...ation the caller will receive the Intercom busy tone If a CO Line call is received at the Paging Station the caller will receive an off hook ring A Station may respond to a Meet Me Page regardless of Group assignment and Page Access A Page from A CO Line can not be answered by pressing the HOLD SAVE button or the code of the Meet Me Answer If a User tries to answer a Meet Me Page request from the ...

Page 100: ...ming Paging Timeout Timer PGM 181 FLEX 10 2 8 3 SOS Paging Description The System allows multiple VMIB pre recorded messages for Paging Depending on circumstance the User can utilize pre recorded messages Recorded VMIB messages are Paged to a Page Zone during an emergency Operation To assign VMIB SOS Paging to a flexible button perform the following Steps 1 Press the TRANS PGM button 2 Press the f...

Page 101: ...xecutive s DKTU perform the following 1 Press the DND FOR button Condition The Secretary Station can pass a call to the Executive Station when in DND mode refer to Ref A using the Camp On Feature refer to Ref B One Executive Station can have multiple Secretaries with the maximum amount of Pairs conversely one Secretary can have multiple Executives with the allowable maximum amount of Pairs When an...

Page 102: ... 2 3 2 D Call Forward 2 3 1 Admin Programming Do Not Disturb PGM 111 FLEX3 Executive Secretary Table PGM 229 2 9 2 Linked Pair Station Description Two Stations can be linked with each other by programming Linking with another Station the User can use them alternatively Figure 2 9 2A describes that if two linked Stations in a Linked Pair are idle and a CO call arrives both Stations will ring The ne...

Page 103: ... be linked to only one other Station The Intercom number of the linked Stations will be operated as one number for all features The presented number for the linked pair is the first Station number Master which is assigned in Admin Programming The Station attributes of the second Station Slave will follow the attributes of the Master Station ex Day Night COS CO Warning Tone CO Auto Hold Call Cut Of...

Page 104: ...one Operation To register a Door Open command perform the following Steps 1 Dial the Door Open code refer to values or press the programmed DOOR OPEN button 1st Door Open 1 2nd Door Open 2 3rd Door Open 3 4th Door Open 4 2 Press the TRANS PGM button 3 Press the desired flexible button to be assigned 4 Type 1 1st Door Open 5 Press the HOLD SAVE button Condition A DOOR OPEN flexible button may be pr...

Page 105: ...Conversation FIGURE 2 10 1 DOOR PHONE Operation To call an Intercom box perform the following Steps 1 Lift the Handset or press MON button 2 Dial the Station number of the Intercom box or press the flexible button for the Intercom box 3 After hearing the warning tone announce the call To place a call from an Intercom box perform the following 1 Press the CALL button and the assigned Station will r...

Page 106: ... ID Assignment PGM 110 ICM Box Music Channel PGM 171 FLEX3 ICM Box Timer PGM 181 FLEX6 2 10 3 Loud Bell LBC Description The Loud Bell Control LBC contacts are activated when the assigned Station receives ringing from an incoming CO Line if assigned transferred CO Line or Intercom call Condition Two LBC contacts can be assigned individually to the Station All the contacts may be assigned to the sam...

Page 107: ...e will be played 3 Press the key to start recording if applicable the announcement Record your message and a confirmation tone will be heard prior to the Recording timer starting OR 4 Press the key to record using an external music port on the MBU 5 Press the HOLD SAVE button to finish recording a confirmation tone should be heard 6 A new message can then be recorded 7 Press the MON button while r...

Page 108: ...u 095 Remote VMIB Sub Menu for Digit in Main Menu 096 Leave Message after Tone Prompt 097 Message Waiting Indication Prompt 098 Default User Greeting Prompt 099 100 Condition System greetings messages are 001 070 by default the User can select on of 70 messages System prompt messages are 071 100 by default the number is the message and the User cannot change the numbering plan arbitrarily but user...

Page 109: ...ompts 072 100 basically Users may use their own prompts by recording the prompts at the Attendant Station Admin Programming VMIB Access PGM 113 FLEX2 VMIB User Record Timer PGM 181 FLEX3 VMIB Valid User Message Timer PGM 181 FLEX4 Station Group Assignment and Attributes PGM 190 191 2 11 2 Remote Control Description An outside caller through DISA refer to Ref A can access VMIB after calling a Stati...

Page 110: ...he key when finished recording VMIB will return to the main menu To release Call forward to VMIB mode perform the following Steps 1 Dial 3 in the main menu of the VMIB Remote Control mode the Station VMIB Forward mode will be released To exit VMIB Remote Control mode perform the following 1 Dial in the main menu of the VMIB Control mode Condition Pressing the key while operating in a sub menu the ...

Page 111: ...MDI message to Voice Mail PC through RS 232C cable The format is as shown crlfMD0010mmmmH0xxxxxxxxxbbcrlf Y cr carriage return lf line feed mmmm VM port number H Action code for recording xxxxxxxxx extension which try to record b ascii space To cancel recording perform the following 1 While recording a call press the RECORD button again OR 2 Hang up to cancel recording Condition While the recordin...

Page 112: ...utton Record STA Do not Record FIGURE 2 11 3 2 TWO WAY RECORDING Operation To program a flexible button as the RECORD button for 2 way recording perform the following Steps 1 Press the TRANS PGM button 2 Press the flexible button to be assigned 3 Press the TRANS PGM button 4 Dial 54 record code 5 Press the HOLD SAVE button To record a conversation while on a call with a CO Line caller perform the ...

Page 113: ...VMIB port according to the Forward condition type if User enables forward The Caller can leave a voice mail message wait at the Station after hearing the User greeting Operation To record a User greeting at the Station perform the following Steps 1 Press the TRANS PGM button 2 Dial 61 3 Dial the message number the announcement Press the button to record will be played if there already is a recorde...

Page 114: ...User Message timer PGM 181 FLEX4 and VMIB User Record timer PGM 181 FLEX3 When the recorded message is shorter than the Valid User Message timer the message will not be saved When the User Record timer expires a confirmation tone will be heard and the message will be saved at the Station If the Station has several messages to be retrieved by pressing the CALLBK button the message only with the Sta...

Page 115: ...cement for Auto Attendant Description Incoming CO calls may be answered by VMIB and rerouted to another Station with CCR when the Attendant does not answer the call before the No Answer timer expires or the Attendant is busy Operation When an incoming call is received at the Attendant Station with the Auto Attendant feature enabled and there is no answer the following will occur 1 On No Answer the...

Page 116: ...ation should have VMIB access A User can add an additional voice message when transferring a voice message to another Station available on the LDP 7224D with Soft Buttons Admin Programming VMIB Access PGM 113 FLEX2 2 11 7 VMIB Message with CLI Description When an outside caller leaves a message the CLI is saved with the message The CLI will be displayed while hearing the message and the Station Us...

Page 117: ...ollowing Steps 1 Activate the PC utility program on a networked PC 2 Connect the serial port of MPB to the serial port of the PC with the RS 232C cable 3 At the Attendant Station Press the TRANS PGM button Dial 0111 Station base or 0113 Group base Enter the Station or Group range 4 The SMDR will print to the PC To delete a SMDR perform the following 1 Press the TRANS PGM button 2 Dial 0116 Conditi...

Page 118: ...hat the SLT dialed Admin Programming SMDR Attributes PGM 177 Metering Unit PGM 142 FLEX3 SLT DTMF RLS Timer PGM 181 FLEX13 SMDR Local Code Table PGM 204 2 12 1 Lost Call Print Out Description Lost call means that the caller disconnects the call before the call is answered The format for the individual call record is illustrated below and the contents are focused on each case about the types of los...

Page 119: ...nd the call was forwarded to station B The call was disconnected before station B answers Operation To print the Lost Call count of record perform the following Steps 1 Press the TRANS PGM button 2 Dial 0117 from the Attendant Station 3 The Lost Call count of record will be printed in the PC connected to the System To clear the Lost Call count of record perform the following 1 Press the TRNAS PGM ...

Page 120: ...ntrol the whole System the first Main Attendant is called the System Attendant and cannot be removed from the System but can be changed Intercom Tenancy Group Attendant Each Intercom Tenancy group refer to Ref A can have its own Attendant that controls and effects only the Stations belonging to the group Figure 2 13 describes the arrangement of Attendants within the System ARIA SOHO System STA 101...

Page 121: ...tendant a User can enter the Station number of the Attendant or dial 0 If a User dials a 0 it will ring at the assigned Attendant of the Intercom Tenancy group that the Station belongs to If there is no Station assigned as the Attendant the call will ring at the main Attendant Calls to any Attendant will be queued if that attendant is busy ring back tone or MOH refer to Ref B will be provided to t...

Page 122: ...WARD Operation The Attendant Forward feature operates similarly to Unconditional Call Forward To activate Attendant Forward perform the following Steps 1 Lift the Handset or press the MON button 2 Press the DND FOR button 3 Dial 1 call forward code 4 Dial the Forwarded to Station number 5 Go on hook by replacing the Handset To deactivate the Attendant Forward perform the following Steps 1 In an id...

Page 123: ...n perform the following Steps 1 When attempting to call a busy Station the Attendant can press the programmed ATD INTRUSION flexible button 2 After hearing the intrusion tone the Attendant should be connected to the call in progress To assign a flexible button as Attendant Intrusion perform the following 1 Press the TRANS PGM button 2 Press the flexible button to be assigned 3 Press the TRANS PGM ...

Page 124: ...git of the dialed Station number OR 2 Press the programmed CAMP ON flexible button 3 The DND warning tone will be changed to the Intercom ring back tone at the Attendant Station 4 The Attendant can call the Station regardless of the DND mode To assign Camp On to a flexible button perform the following 1 Press the TRANS PGM button 2 Press the flexible button to be assigned 3 Press the TRANS PGM but...

Page 125: ... the call will be placed in System Hold refer to Ref A A Private CO Line will not be recalled to the Attendant refer to Ref D Reference A Hold 2 3 3 1 B Call Transfer 2 3 2 C Intercom Tenancy Group 2 4 14 D Private Line 2 2 9 Admin Programming Attendant Recall Timer PGM 180 FLEX1 I Hold Recall Timer PGM 180 FLEX5 2 13 7 Change LCD Date Time Display Description The Attendant can change the LCD Date...

Page 126: ...e Attendant can change the ring mode Operation To change ring mode perform the following Steps 1 Press the DND FOR button from the Attendant Station the ring mode will effectively be changed to Day On Demand Night Weekend Automatic Ring mode Day in sequence To activate Automatic ring mode perform the following 1 Press the TRANS PGM button 2 Dial 074 3 Dial 1 4 Press the HOLD SAVE button To deactiv...

Page 127: ...1 1 Admin Programming CO Line Ring Assignment PGM 144 External Control Contact PGM 168 Weekly Time Table PGM 233 2 13 9 Disable Outgoing Access Description An Attendant can take a particular CO Line out of service CO calls will not be able to be made through the CO Line incoming CO calls are not affected Operation To set a CO Line in out of outgoing service from the Attendant perform the following...

Page 128: ...l music Channel 02 External music Channel 03 Reserved Channel 04 8 SLT MOH refer to Ref B 4 Press the HOLD SAVE button Reference A Background Music BGM 2 4 4 B Music on Hold MOH 2 4 16 Admin Programming Intercom Box Music Channel PGM 171 2 13 11 Station Feature Cancel Description Attendants can cancel features of other Stations such as DND Call forward and Pre Selected Messages refer to Ref A B or...

Page 129: ...LS consoles each require a separate line connection to the KSU and take up a Station number Condition There is no limit to the number of DSS DLS consoles in a system The default value for DSS DLS is as shown in the Table MAP 1 FLEX1 Intrusion FLEX2 All Call Page FLEX3 Call Park 01 FLEX4 Station Group 1 FLEX5 Camp On FLEX6 Internal All Call Page FLEX7 Call Park 02 FLEX8 Station Group 2 FLEX9 Group ...

Page 130: ...ary Report CO Line Hourly Report Operation The Traffic Analysis is only available from the Main Attendant Station refer to Admin Programming Menu in the Admin Programming Manual The measurement time type can be one of Today s peak time Yesterday s peak time Last hour Yesterday s total and Today s total To print the Call Summary Traffic report perform the following Steps 1 Press the TRANS PGM butto...

Page 131: ...ich the data is recorded Attendant Number The Station number of Attendant Total Calls The number of total incoming calls except CO ring group call hold recall ring Calls answered The number of answered calls by all active Attendants during the measuring hour Calls Abandoned The number of calls which ring at the Attendant Station that are dropped before the Attendant answers Calls Held Abandoned Th...

Page 132: ... 2618 0 0 0 0 0 00 05 00 00 00 00 Main 3629 6 1 5 0 0 02 58 00 23 00 00 00 14 00 03 Main 2 14 2 Call Reports Description The ARIA SOHO System supports the following report to analyze the call status of the System Call Summary report Monitor the day s traffic and generate the report to show call status of the last hour today s peak time yesterday s peak time yesterday s total and today s total Call...

Page 133: ... by an incoming or outgoing call Total Attempt The number of incoming and outgoing call attempts in the CO group Incoming Attempt The number of incoming call attempts in the CO group Outgoing Attempt The number of outgoing call attempts in the CO group Group Overflow The number of calls offered to a CO group that are not carried calls rejected based on authorization will not be included Percentage...

Page 134: ... provides the following fields Type The type of H W unit being measured Number of Units The total number of installed H W units Analysis Start Hour The starting time of the last hour or the hour with the highest Peak Req measurement Total Requests The System wide total number of requests by call processing for DTMF CPTU and VMIB during the listed hour it is calculated by incrementing a counter for...

Page 135: ...grade program PC and ARIA SOHO system should be connected through SERIAL USB LAN MODEM interface Then the software file in the PC is sent to the system at first and the MBU software is upgraded PSTN LAN USB RS 232C Serial Modem FIGURE 2 15 AVAILABLE CONNECTIONS FOR SOFTWARE UPGRADE The figure 2 15 1 describes that there are 4 types of the connection of ARIA SOHO system and PC for ARIA SOHO MBU sof...

Page 136: ...ough USB interface by ARIA SOHO upgrade program in PC Operation To conduct a software upgrade perform the following Steps 1 Connect the USB cable to the PC USB port 2 Run LDK PC Upgrade program 3 Select the ARIA SOHO system to be upgraded and press OK button Click on the OK button 4 Set the port type to USB Connection And press the Select button 130 ...

Page 137: ...s 7 When the ROM file sending is finished in the PC ARIA SOHO will erase the previous ROM data and start to fill ARIA SOHO ROM area with the received ROM file Condition While upgrading process other features do not work in the system When the ARIA SOHO MBU software upgrade is finished without completing you can retry to upgrade by doing the whole process again If the ROM files you want to send are...

Page 138: ...upgraded through LAN interface by LDK upgrade program in remote PC Operation To upgrade the LAN software perform the following Steps 1 Connect the LAN cable to the PC LAN card 2 Run LDK PC Upgrade program 3 Select the ARIA SOHO system to be upgraded and press OK button 4 Set the port type to TCP Connection And press the Select button 132 ...

Page 139: ...OM file sending is finished in the PC ARIA SOHO will erase the previous ROM data and start to fill ARIA SOHO ROM area with the received ROM file Condition While upgrading process other features do not work in the system When the ARIA SOHO MBU software upgrade is finished without completing you can retry to upgrade by doing the whole process again 6 If the ROM files you want to send are invalid ARI...

Page 140: ...ted to the System Operation To upgrade using the Serial COM Port perform the following Steps 1 Connect the RS 232C cable between the ARIA SOHO System and the PC 2 Run the ARIA SOHO PC Upgrade program 3 Select the ARIA SOHO System to be upgraded 4 Click on the OK button 5 Select the port type Serial Connection 6 Click on the Select button 7 Enter the Serial Port number Admin Password and select the...

Page 141: ...a and fill the ARIA SOHO ROM area with the new ROM file Condition While upgrading other System features do not work When the ARIA SOHO MPB software upgrade is disconnected before completing the whole process must be redone from the beginning If the ROM files on the PC are invalid the ARIA SOHO MPB software upgrade will not be started The Serial port should be connected to COM port 2 in the MPB Adm...

Page 142: ... remote PC Operation To upgrade using the Modem perform the following Steps 1 Connect the Modem between the ARIA SOHO System and the PC 2 Run the ARIA SOHO PC Upgrade program 3 Select the ARIA SOHO System to be upgraded 4 Click on the OK button 5 Select the port type Modem Connection 6 Click on the Select button 7 Enter the ARIA SOHO Dial number Admin Password and select the path of the binary fil...

Page 143: ...ill the ARIA SOHO ROM area with the new ROM file Condition When the line is released during the upgrading process dial the phone number again if the line was properly disconnected it will be connected immediately While upgrading other System features do not work When the ARIA SOHO MPB software upgrade is disconnected before completing the whole process must be redone from the beginning If the ROM ...

Page 144: ...ARIA SOHO ADMIN Programming Manual ...

Page 145: ...art thereof is strictly prohibited and is a violation of Copyright Laws LGN reserves the right to make changes in specifications at any time without notice The information furnished by LGN in this material is believed to be accurate and reliable but is not warranted to be true in all cases LGN and ARIA SOHO are trademarks of LG Nortel Co Ltd All other brand and product names are trademarks or regi...

Page 146: ...ARIA SOHO Version 1 Issue 0 3 ADMIN Programming Manual June 2006 2 Revision History ISSUE DATE CONTENTS OF CHANGES REMARK ISSUE 0 3 2006 06 DRAFT Release ...

Page 147: ... Intercom Preset Call Forward PGM 121 18 3 1 12 Idle Line Selection PGM 122 19 3 1 13 SMDR Account Group PGM 124 19 3 1 14 Copy DSS Button PGM 125 20 3 1 15 Station IP List PGM 126 20 3 1 16 Display Station Number PGM 130 131 21 3 2 CO Line PGM 140 146 22 3 2 1 CO Service Type PGM 140 22 3 2 2 CO Line Attributes I PGM 141 23 3 2 3 CO Line Attributes II PGM 142 24 3 2 4 CO Ring Assignment PGM 144 2...

Page 148: ... Assignment PGM 190 57 3 5 2 Station Group Attributes PGM 191 58 3 5 3 UCD Group Attribute 61 3 5 4 Ring Group Attributes 64 3 5 5 VM Group Attribute 66 3 5 6 Pick up Group Attribute 67 3 6 SMDR Local Code PGM 204 68 3 7 LCR PGM 220 223 69 3 7 1 LCR Attributes PGM 220 69 3 7 2 Leading Digit Table PGM 221 70 3 7 3 Digit Modification Table PGM222 72 3 7 4 LCR Table Initialization PGM 223 73 3 8 Toll...

Page 149: ...amming More detailed preparation of pre programming is covered in the ARIA SOHO Hardware Description and Installation manual Section 3 Admin Programming This section focuses on Admin Programming for features A brief overview is included that explains the function of each button used for non factory installed functions that need to be programmed using ADMIN More detailed description and operation i...

Page 150: ...dware Description and Installation Manual Please refer to that manual to ensure the System is prepared for Admin Programming covered in this manual NOTE All programming should be done at Station 100 Station port 00 using LDP 7224D digital key telephone The following Figure 2 0 is provided as a reference during Admin programming It displays the buttons commonly used for programming the System A mor...

Page 151: ...ring data the TRANS PGM button will return to the previous status NOTE To return to the parent state while ADMIN programming press the CONF button Pressing the CONF button clears temporary data fields The following Table is frequently used in ADMIN programming procedures When entering each range refer to the table as the range is not always mentioned in the procedures SYSTEM RANGE STATION RANGE CO...

Page 152: ... the System To reset the System perform the following Steps 1 Enter the PGM number 2 Enter 450 3 Press the FLEX button 4 Enter 15 5 Press the HOLD SAVE button OR 1 Press the PGM button 2 Enter 100 3 Press the FLEX button 4 Press 1 Nation Code Assign to automatically reset the System ...

Page 153: ... 5 2 2 Pre Programming Pre programming for the following should have been done immediately following Installation of the ARIA SOHO System refer to the Hardware Description and Installation Manual Location PGM Nation Code Site Name Numbering Plans System IP Settings ...

Page 154: ...ENTS Station ID Assignment The Station ID can be changed to the desired value which is different from the default value i e normal DKTU normal SLT FLEX1 01 Station ID HOLD SAVE VALUES 01 DKTU 05 ICM Box 06 Reserved 07 SLT DTMF 08 FLT PULSE 09 RESERVED 10 RESERVED 11 RESERVED 12 CLT CID FSK 13 SLT CID DTMF DSS DLS One Station can have up to3 sequentially numbered multiple DSS DLS maps FLEX1 02 Stat...

Page 155: ...call can be forwarded to the other destination FLEX2 0 OFF HOLD SAVE VALUES 0 OFF 1 ON DND If this value is set to ON an incoming call can be denied FLEX3 0 OFF HOLD SAVE VALUES 0 OFF 1 ON Data Line Security If this value is set to ON override and camp on from other Stations are prohibited when this Station is busy FLEX4 1 ON HOLD SAVE VALUES 0 OFF 1 ON Howling Tone SLT If this value is set to ON ...

Page 156: ...opped by pressing the FLASH button or Hook Flashing FLEX15 1 ON HOLD SAVE VALUES 0 OFF 1 ON Loop LCR Account Code If this value is set to ON the Station User must enter an Account Code to use Loop LCR FLEX16 1 ON HOLD SAVE VALUES 0 OFF 1 ON VMIB Message Type FIFO LIFO plays the first recorded VMIB message or the latest message respectively FLEX17 1 FIFO HOLD SAVE VALUES 0 LIFO 1 FIFO Off Net Call ...

Page 157: ...y be disconnected when the CO call restriction timer expires FLEX3 1 ON HOLD SAVE VALUES 0 OFF 1 ON ADMIN 180 FLEX17 Individual CO Line Access If this value is set to ON the Station User can access an individual CO line by dialing the individual CO access code FLEX4 0 OFF HOLD SAVE VALUES 0 OFF 1 ON ADMIN 107 FLEX8 CO Line Queuing When a User of the Station receives a busy signal during an attempt...

Page 158: ...belongs to will receive the incoming call If this value is set to OFF the Station receives the incoming call directly whether the Station is busy or not FLEX13 1 ON HOLD SAVE VALUES 0 OFF 1 ON Ring Group Service This feature is used when a Station in a Ring Group receives a DID DISA call If this value is set to ON the Ring Group the Station belongs to will receive the incoming call If this value i...

Page 159: ... Open If this value is set to ON the programmed Station can open a designated door by dialing the assigned Door Open Code FLEX22 0 OFF HOLD SAVE VALUES 0 OFF 1 ON Dummy Station If this value is set to ON a designated Station can be used as a dummy station so a hot desk agent can login at that location FLEX23 0 OFF HOLD SAVE VALUES 0 OFF 1 ON Emergency Supervisor If this value is set to ON the Stat...

Page 160: ...by pressing the MON button other people in the vicinity will be able to hear the conversation through the speaker NOTE Only the voice of the User on the Handset will project their voice to the User on the other end of the call FLEX3 1 ON HOLD SAVE VALUES 0 OFF 1 ON Override Privilege If this value is set to ON the Station User can override a CO call FLEX4 0 OFF HOLD SAVE VALUES 0 OFF 1 ON SMDR Hid...

Page 161: ...ic 0 OFF HOLD SAVE VALUES FLEX1 Alarm Basic FLEX2 Alarm Expansion 0 OFF 1 ON Muted Ring Service If this value is set to ON the Station can receive a Muted Ring tone FLEX11 0 OFF HOLD SAVE VALUES 0 OFF 1 ON Call Cut Off Timer If this value is set to a non zero number outgoing CO calls will be restricted and disconnected following expiration of the designated timer FLEX12 VALUE minutes 2 digits rang...

Page 162: ...n the Station LCD FLEX2 1 ON HOLD SAVE VALUES 0 OFF 1 ON CLI Redirect Display If this value is set to RED the redirected CLI is displayed Otherwise the original CLI is displayed when using networking FLEX3 1 RED HOLD SAVE VALUES 0 CLI 1 RED CLI MSG Wait If this value is set to ON the Station can receive CLI messages from an incoming CO call when the station doesn t answer FLEX4 1 ON HOLD SAVE VALU...

Page 163: ...Range 01 11 02 Group Number HOLD SAVE VALUES 1 F01 F24 2 F25 F48 BUTTON TYPE FOR FLEXIBLE BUTTON ASSIGNMENT NO TYPE RANGE REMARK 1 User Key User can program by button programming procedure empty 2 CO xx Button 01 12 CO Line 3 CO Grp xx 01 08 CO Line Group 4 LOOP 5 STAxxxx 100 151 Station No 6 STA PGM Button 11 99 7 STA SPDxx 00 99 Station Speed Bin 8 SYS SPDxxxx 2000 2499 System Speed Bin 9 FLEX N...

Page 164: ...HT STATION COS TABLE STATION COS REMARK 1 No restrictions are placed at the Station for dialing 2 The assignments in the Exception Table A are monitored for Allow and Deny numbers 3 The assignments in the Exception Table B are monitored for Allow and Deny numbers 4 The assignments in both Exception Tables A B are monitored for Allow and Deny numbers 5 The leading digit dialed can no t be a long di...

Page 165: ...the restriction The weekend COS is the same as night COS Eight CO Line Groups are available in the ARIA SOHO VALUE Range FLEX1 FLEX8 Toggle HOLD SAVE 3 1 9 Page Zones PGM 118 119 In this program mode the following items can be customized 1 Press the TRANS PGM button 2 Dial 118 3 Enter the appropriate Station Number or Station Range 4 Follow the specific Procedure as listed in the Table PGM DESCRIP...

Page 166: ...able ICM Tenancy Group Attendant HOLD SAVE ICM TENANCY GROUP FLEX BUTTONS FLEX ITEM RANGE REMARK 1 Attendant STA No Attendant Station of assigned ICM Tenancy Group 2 Access Group FLEX1 5 ICM Tenancy Groups allow access to assigned groups 3 1 11 Intercom Preset Call Forward PGM 121 In this program mode the following items can be customized 1 Press the TRANS PGM button 2 Dial 121 3 Enter the appropr...

Page 167: ...CTION FLEX BUTTONS DGT ITEM RANGE REMARK 1 FLEX 01 44 To activate a feature on a flexible button as if pressed 2 CO Line 01 08 To secure a CO Line 3 CO Line Group 00 08 To secure a CO Line Group 4 Station 10 57 To call another Station 3 1 13 SMDR Account Group PGM 124 In this program mode the following items can be customized 1 Press the TRANS PGM button 2 Dial 124 3 Enter the appropriate Station ...

Page 168: ...tton The assigned DSS button can be copied to another Station or ICM group Copy DSS from ICM Group FLEX2 ICM Group Range 1 5 HOLD SAVE VALUES Default CONF button 3 1 15 Station IP List PGM 126 In this program mode the following items can be customized 5 Press the TRANS PGM button 6 Dial 126 7 Enter the appropriate Station bin number 8 Follow the specific Procedure as listed in the Table PGM 126 DE...

Page 169: ...1 COS Range 1 7 Display Station Number by COS PGM 130 The LCD will show the Stations of a designated Class of Service COS Show Station by assigned Night COS FLEX2 1 COS Range 1 7 VALUES FLEX1 DAY FLEX2 NIGHT NAVIGATION Next page Volume down key Previous Step CONF button Display Station Number by CO Access Group PGM 131 Station Numbers that access certain CO Line Groups could be checked The LCD sho...

Page 170: ...edure as listed in the Table PGM 140 DESCRIPTION PROCEDURE COMMENTS Normal CO The LCD will show the Stations of a designated Class of Service COS FLEX1 1 HOLD SAVE DISA Service ON FLEX2 FLEX1 FLEX1 Day FLEX2 Night FLEX3 Weekend FLEX4 On Demand FLEX1 FLEX1 DISA Service FLEX2 VMIB HOLD SAVE DISA SUB ATT When value is set to Normal CO DISA service can be used DISA VMIB Announcement FLEX2 FLEX1 FLEX1 ...

Page 171: ...able A Governs 3 Exception Table B Governs 4 Restricts Long Distance Code 5 Overrides Station COS 2 3 4 and 5 6 DISA Account Code If this value is set to ON when the incoming CO caller tries to access another CO Line by dialing a CO Line access code the caller will be prompted to enter an authorization code FLEX3 1 ON HOLD SAVE VALUES 0 OFF 1 ON CO Line Assign If this value is set to ON Polarity R...

Page 172: ...oming CO Calls according to the ICM Tenancy group Attendant Day Night ring mode FLEX10 1 Tenancy Group HOLD SAVE VALUES 0 5 ARIA SOHO 3 2 3 CO Line Attributes II PGM 142 In this program mode the following items can be customized 1 Press the TRANS PGM button 2 Dial 142 3 Enter the appropriate CO Line Range 4 Follow the specific Procedure as listed in the Table PGM 142 DESCRIPTION PROCEDURE COMMENTS...

Page 173: ...1 50 Hz not available in ARIA SOHO 02 12 KHz not available in ARIA SOHO 03 16 KHz not available in ARIA SOHO 04 Singular Polarity Reverse SPR 05 Plural Polarity Reverse PPR 06 No Polarity Reverse NPR Line Drop using CPT Call Progress Tone If this value is set to ON CPT checks the incoming CO Line when answered and if CPT detects a dial tone the System should drop the line for toll restriction FLEX...

Page 174: ...Busy Tone If this value is set to YES PBX or PABX provides a CO Busy Tone otherwise the LDK system provides it FLEX10 1 YES HOLD SAVE VALUES 0 NO System 1 YES PBX PABX CO Announce Tone If this value is set to YES PX or PABX provides a CO Announce Tone otherwise the LDK system provides it FLEX11 1 YES HOLD SAVE VALUES Default 0 0 NO 1 YES CO Flash Timer Designates the length of time limit for CO Fl...

Page 175: ...mized 1 Press the TRANS PGM button 2 Dial 144 3 Enter the appropriate CO Line Range 4 Follow the specific Procedure as listed in the Table PGM 144 DESCRIPTION PROCEDURE COMMENTS Ring Assignment to Station To assign a call to the Station the delay value must be entered If a delay value is set the call will begin to ring after the delay time has expired To receive incoming calls instantly the delay ...

Page 176: ...ble PGM 145 DESCRIPTION PROCEDURE COMMENTS CO Line Assignment Display Used to check the Ring Assignment destination of a CO Line for each Day Night Ring Mode If CO calls are assigned to the Station during Day or Night Mode the delay value can be viewed ex value 100 1 means Station 100 will receive a ring with a delay value of 1 NOTE when there are too many stations to see you can scroll data using...

Page 177: ...rries the caller s telephone number or name toggle FLEX2 1 NAME HOLD SAVE VALUES 0 TELEPHONE No 1 NAME Russia CID Detect Mode Determines which calls will have Cid detections FLEX3 1 ALL HOLD SAVE VALUES 0 LOCAL 1 ALL Russia Cid Request Determines if CID is User Request or Auto FLEX4 1 AUTO VALUES 0 USER 1 AUTO Russia CID Request Timer Russia CID Request Timer FLEX5 VALUE 10msec Range 010 150 HOLD ...

Page 178: ... MOH or RBT is heard during the Camp On state FLEX2 1 RBT HOLD SAVE VALUES 0 MOH 1 RBT CO Line Choice When securing a CO Line in a CO Line Group if value is set to LAST CHOICE the last available CO Line will be secured otherwise CO Lines are secured in line availability order FLEX3 1 Round Robin HOLD SAVE VALUES 0 AVAILABLE LINE ORDER 1 LAST CHOICE DISA Retry Counter When the DISA User fails to co...

Page 179: ...erwise the originally dialed digits are shown FLEX10 1 ON HOLD SAVE VALUES 0 OFF 1 ON Conference Warning Tone If this value is set to ON other members will hear a warning tone when a new member enters a conference FLEX11 0 OFF HOLD SAVE VALUES 0 OFF 1 ON Off Net Prompt Usage If this value is set to ON the off net FLEX12 0 OFF HOLD SAVE VALUES 0 OFF 1 ON Off net DTMF Tone If this value is set to ON...

Page 180: ...N Call Log List Number Sets the number of Call Log Lists per Station FLEX19 2 digits Range 15 50 HOLD SAVE 3 3 2 System Attributes II PGM 161 In this program mode the following items can be customized 1 Press the TRANS PGM button 2 Dial 161 3 Follow the specific Procedure as listed in the Table PGM 161 DESCRIPTION PROCEDURE COMMENTS PX Time Day Month Setting If this value is set to ON the System T...

Page 181: ...me interval 10 sec or 1 hr base FLEX10 002 3 digits Range 001 225 HOLD SAVE VALUES ADMIN 161 FLEX14 ACD Clear Database After Print If this value is set to ON the ACD database is re initialized after printing FLEX11 1 ON HOLD SAVE VALUES 0 OFF 1 ON VMIB Prompt Gain Used to designate the VMIB Announcement prompt gain FLEX12 02 2 digits Range 00 31 HOLD SAVE CLI Information at VM Simplified Message D...

Page 182: ...s set to ON the UK Billing Mode is applied FLEX19 1 ON HOLD SAVE VALUES 0 OFF 1 ON COS 7 Authorization Fail If this value is set to ON the Station will temporarily be changed to 7 when an invalid authorization code is entered at the Station COS can be recovered by activating COS RESTORE If not assigned the day night COS in PGM 116 will be changed to 7 when an invalid authorization code is entered ...

Page 183: ...ss the digit 3 3 4 Alarm Attributes PM 163 In this program mode the following items can be customized 1 Press the TRANS PGM button 2 Dial 163 3 Follow the specific Procedure as listed in the Table PGM 163 DESCRIPTION PROCEDURE COMMENTS Alarm Enable If this value is set to ON alarm is available FLEX1 1 ON HOLD SAVE VALUES 0 OFF 1 ON Alarm Contact Type Designates if the Alarm Contact Type is open or...

Page 184: ...ted FLEX1 Station Number HOLD SAVE VALUES Default Station 101 1 System Attendant Main Attendant Assignment Main Attendants generally serve as call handlers To delete a Main Attendant press the FLEX button and select the Attendant to delete press the SPEED button FLEX2 Station Number HOLD SAVE VALUES Default Not Assigned 1 4 Main Attendants 3 3 6 Auto Attendant VMIB Announcement PGM 165 In this pro...

Page 185: ...d 1 Press the TRANS PGM button 2 Dial 167 3 Follow the specific Procedure as listed in the Table PGM 167 DESCRIPTION PROCEDURE COMMENTS Busy Destination When there is a DISA incoming call if and caller dialed a busy destination the call will be routed to the Busy Destination refer to VALUES FLEX1 VALUE HOLD SAVE VALUES FLEX1 Tone FLEX2 Attendant ring assignment FLEX3 Forward to Hunt Group Error De...

Page 186: ...E VALUES 0 OFF 1 ON DND Prompt Usage If this value is set to ON the Busy Announcement will be presented to the caller before the call is routed to the Busy Destination when the original destination is in DND Mode FLEX4 FLEX3 refer to VMIB Prompt Values 0 OFF HOLD SAVE VALUES 0 OFF 1 ON No Answer Prompt Usage If this value is set to ON the No Answer Announcement will be presented to the caller befo...

Page 187: ... FLEX1 Tone FLEX2 Attendant ring assignment FLEX3 Forward to Hunt Group 0 OFF 1 ON 3 3 9 External Control Contact PGM 168 In this program mode the following items can be customized 1 Press the TRANS PGM button 2 Dial 168 3 Follow the specific Procedure as listed in the Table PGM 168 DESCRIPTION PROCEDURE COMMENTS Loud Bell Control LBC If an External Control Contact is assigned to LBC it is activat...

Page 188: ...ats are available Ordinary 12 hr and Military 24 hr mode FLEX1 0 24 Hr HOLD SAVE VALUES 0 ORDINARY 1 MILITARY LCD Date Display Mode Two LCD date formats are available Day Month Year DDMMYY or Month Day Year MMDDYY mode FLEX1 1 MMDDYY HOLD SAVE VALUES 0 DDMMYY 1 MMDDYY LCD Language Display Mode A choice of 16 LCD language formats can be selected FLEX1 VALUE Range 00 15 HOLD SAVE VALUES 00 English 0...

Page 189: ...odem associated CO Line cannot be used for outgoing CO calls FLEX2 CO Number Range 01 12 HOLD SAVE 3 3 12 Music Assignment PGM 171 In this program mode the following items can be customized 1 Press the TRANS PGM button 2 Dial 171 3 Follow the specific Procedure as listed in the Table PGM 171 DESCRIPTION PROCEDURE COMMENTS BGM Type Determines the Background music type FLEX1 BGM Type refer to VALUES...

Page 190: ...LT MOH 5 ICM Ring Back Tone RBT To assign an external ICM RBT set the SLT Station number of the SLT port FLEX6 SLT MOH refer to VALUES HOLD SAVE VALUES 1 SLT MOH 1 2 SLT MOH 2 3 SLT MOH 3 4 SLT MOH 4 5 SLT MOH 5 CO Ring Back Tone RBT To assign external DID ring back tone set the SLT Station number of the SLT port FLEX7 SLT MOH refer to VALUES HOLD SAVE VALUES 1 SLT MOH 1 2 SLT MOH 2 3 SLT MOH 3 4 ...

Page 191: ...1 FLEX1 FLEX4 9 1 or 2 digits Range 1 99 HOLD SAVE VALUES Default Not Assigned 3 3 14 PLA Priority Setting PGM 173 In this program mode the following items can be customized 1 Press the TRANS PGM button 2 Dial 173 3 Follow the specific Procedure as listed in the Table PGM 173 DESCRIPTION PROCEDURE COMMENTS PLA Priority Setting PLA Priority is set exclusively for call handling in relation to Transf...

Page 192: ...s and assign baud rate CTS RTS P Break and LLP COM1 FLEX1 FLEX1 7 38400 baud rate HOLD SAVE COM2 MODU Port FLEX3 FLEX1 7 38400 baud rate HOLD SAVE VALUES COM1 COM2 refer to Table FLEX1 FLEX4 refer to Table PORT DESCRIPTION TABLE FLEX ITEM RANGE DEFAULT REMARK 1 COM1 Port Setting FLEX1 4 2 COM2 MODU Port Setting PORT SETTING FLEX BUTTON TABLE FLEX ITEM VALUE DEFAULT REMARK 1 Baud rate 0 7 Nortel 19...

Page 193: ...11 NOT SUPPORTED 01 COM1 02 COM2 MODU 03 TELNET 1 04 TELNET 2 05 TELNET 3 06 RESERVED 07 NET_PCADM 08 NET_PCATD 09 NET_CTI 10 NET_REMOTE In this program mode the following items can be customized 1 Press the TRANS PGM button 2 Dial 175 3 Follow the specific Procedure as listed in the Table PGM 175 DESCRIPTION PROCEDURE COMMENTS Off Line SMDR Statistics Print Off Line SMDR data can be printed throu...

Page 194: ...t FLEX6 VALUE Range 1 11 HOLD SAVE Trace Trace data ca be printed through this port FLEX7 VALUE Range 1 11 HOLD SAVE Debug Debug data can be printed through this port FLEX8 VALUE Range 1 11 HOLD SAVE PC Admin PC Admin can be printed through this port FLEX9 VALUE Range 1 11 HOLD SAVE CTI CTI can be printed through this port FLEX10 VALUE Range 1 11 HOLD SAVE Remote Diagnostic Remote Diagnostic data ...

Page 195: ...OMMENTS SMDR Save Enable If this value is set to ON a maximum of 1000 SMDR data can be recorded in the System memory FLEX1 1 ON HOLD SAVE VALUES 0 OFF 1 ON SMDR Print Enable If this value is set to ON SMDR data can be printed in real time through the serial Modem LAN port FLEX2 1 ON HOLD SAVE VALUES 0 OFF 1 ON Long Distance All Call Record SMDR Recording Call Type As an assignable database option ...

Page 196: ...ecorded total metering count and total cost for individual Stations FLEX7 0 OFF HOLD SAVE VALUES 0 OFF 1 ON SMDR Dial Digit Hidden If this value is set to a non zero value the printed digits from right or left will be replaced with a symbol up to the designated value The direction of hidden digits can be set at Admin PGM 177 FLEX13 FLEX8 VALUE Range 0 9 HOLD SAVE SMDR Currency Unit For easy identi...

Page 197: ...would be shown as 67890 FLEX13 0 LEFT HOLD SAVE VALUES 0 LEFT 1 RIGHT SMDR Long Distance Codes A long distance call is defined as a call that satisfies the condition of the Admin program 177 FLEX4 or FLEX14 FLEX14 FLEX1 Range FLEX1 FLEX5 1 up to 2 digits Range 0 99 HOLD SAVE VALUES Default 0 Maximum of 5 SMDR long distance codes FLEX1 FLEX5 MSN Print on SMDR If this value is set to ON the MSN numb...

Page 198: ...In this program mode the following items can be customized 1 Press the TRANS PGM button 2 Dial 179 3 Follow the specific Procedure as listed in the Table PGM 179 DESCRIPTION PROCEDURE COMMENTS To View Linked Station Pairs FLEX1 To Register Linked Station Pairs FLEX2 Master Station Number Slave Station Number HOLD SAVE Linked Station Pairs Linked Station pairs can be viewed FLEX1 and registered FLE...

Page 199: ...e Hold Recall Timer Designates the amount of time before a call placed on system hold will recall at a Station that placed the call on hold FLEX4 Seconds 3 digits Range 000 300 HOLD SAVE I Hold Timer When a recalled call is not answered it will recall to the Attendant after the designated timer expires FLEX5 Seconds 3 digits Range 000 300 HOLD SAVE System Hold Recall Timer Designates the amount of...

Page 200: ...D SAVE CO Call Restriction Timer If this value is set to 0 the time of outgoing CO calls are not restricted If this value is set to a non zero number outgoing CO calls will be disconnected after the designated time FLEX17 Minutes 2 digits Range 00 99 HOLD SAVE RESERVED CO Dial Delay Timer Used to prevent illegal dialing in case of slow response from the Central Office line or PBX FLEX18 VALUE 100 ...

Page 201: ...s value is set to 0 the VMIB announcement can not be recorded designates the minimum time that a Station User must record their VMIB announcement FLEX4 Seconds 1 digit Range 0 9 HOLD SAVE Door Open Time Designates the length of time needed to execute the door open relay FLEX5 VALUE 100 m sec 2 digits Range 05 99 HOLD SAVE ICM Box Timer Designates the ringing time of the ICM box at a Station when t...

Page 202: ...LUE 100 m sec 2 digits Range 01 99 HOLD SAVE Transit Connect Timer Designates the amount of time before the Master System sends a connect message to the Slave System when using a pulse analog trunk FLEX16 VALUE 2 digits Range 01 30 HOLD SAVE VMIB Message Rewind Timer Designates the amount of time the System will wait for the Station User to press the REWIND button while listening to VMIB messages ...

Page 203: ...FLEX5 VALUE 10 m sec 3 digits Range 020 300 HOLD SAVE Unsupervised Conference Timer Designates the amount of the time an unsupervised conference can continue after the initiator of the conference has exited FLEX6 Minutes 2 digits Range 00 99 HOLD SAVE Wake Up Fail Ring Timer Designates the amount of time a Wake up Fail Ring will ring at the System Attendant Station FLEX7 Minutes 2 digits Range 00 ...

Page 204: ... FLEX2 Station Range HOLD SAVE 3 4 5 CHIME BELL PGM 184 If Chime Bell Activate Station press Chime Bell button Chime Bell Receive Station starts to ring The ring stops when Chime Bell Timer expires In this program mode the following items can be customized 1 Press the TRANS PGM button 2 Dial 184 3 Follow the specific Procedure as listed in the Table PGM 184 DESCRIPTION PROCEDURE COMMENTS Chime Bel...

Page 205: ...E VALUES 0 Not Assigned 1 Circular 2 Terminal 3 UCD 4 Ring 5 VM 6 Pick up Pick up Attribute Assigns the pick up attributes for the Hunt Group All types of Hunt Groups can be assigned the optional pick up attribute except for the Pick up Hunt Group FLEX2 1 ON HOLD SAVE VALUES 0 OFF 1 ON Member Assignment Members can be assigned individually by pressing the Flexible Button and the desired User to as...

Page 206: ...X1 Seconds Range 000 999 HOLD SAVE VMIB Announce 2 Timer The second VMIB announcement will be played if the call continues to wait beyond the 2nd Announcement Timer FLEX2 Seconds Range 000 999 HOLD SAVE VMIB Announce 1 Location Used to play the VMIB announcement when the VMIB Announce 1 Timer expires FLEX3 VMIB Announcement Number Range 00 70 HOLD SAVE VMIB Announce 2 Location Used to play the VMI...

Page 207: ...time a call will be held in a busy state following expiration of the timer FLEX9 Seconds Range 000 600 HOLD SAVE No Answer Timer In Circular Terminal Hunt Groups if the incoming call is not answered during the allowed time the call will be routed to the next idle Station in the Group FLEX10 Seconds Range 002 999 HOLD SAVE Pilot Hunt If this value is set to ON calls to each Hunt Group member will b...

Page 208: ...ted to an alternate destination FLEX14 Destination Type refer to VALUES Station or Hunt Group Number HOLD SAVE VALUES 1 Station 2 Hunt Max Queue Count If no members are on duty or all members are busy incoming CO calls will be queued The Hunt Group Supervisor will be able to see the queued incoming call count until the Max Queue Count is attained FLEX15 VALUE 2 digits Range 00 99 HOLD SAVE Member ...

Page 209: ...MIB Announce 2 Timer The second VMIB announcement will be played if the call continues to wait beyond the 2nd Announcement Timer FLEX2 Seconds Range 000 999 HOLD SAVE VMIB Announce 1 Location Used to play the VMIB announcement when the VMIB Announce 1 Timer expires FLEX3 Seconds Range 00 70 HOLD SAVE VMIB Announce 2 Location Used to play the VMIB announcement when the VMIB Announce 2 Timer expires...

Page 210: ...g expiration of the timer FLEX9 Seconds Range 002 999 HOLD SAVE Alt If No Member If a member is not on duty intercom calls will be dropped and CO incoming calls will be routed to the designated overflow destination or will ring at the assigned Station if the overflow destination is not assigned FLEX10 1 ON HOLD SAVE VALUES 0 OFF 1 ON Music Source If a music source is assigned the caller will be ab...

Page 211: ...LCD FLEX16 1 ON HOLD SAVE VALUES 0 OFF 1 ON Max Queue Count The maximum amount of calls that can be queued If the total queue count is achieved the next call into the queuing will be disconnected FLEX17 Seconds Range 00 99 HOLD SAVE Supervisor Used to set the Supervisor Station number FLEX18 Station Number Range 100 125 HOLD SAVE UCD Hunt Station Priority Used to set UCD Group member priority The ...

Page 212: ... VMIB Announce 2 Timer The second VMIB announcement will be played if the call continues to wait beyond the 2nd Announcement Timer FLEX2 Seconds Range 000 999 HOLD SAVE VMIB Announce 1 Location Used to play the VMIB announcement when the VMIB Announce 1 Timer expires FLEX3 Seconds Range 00 70 HOLD SAVE VMIB Announce 2 Location Used to play the VMIB announcement when the VMIB Announce 2 Timer expir...

Page 213: ...e amount of time a call will be held in a busy state following expiration of the timer FLEX9 Seconds Range 002 999 HOLD SAVE Music Source If a music source is assigned the caller will be able to hear music instead of a ring back tone FLEX10 Music Source refer to VALUES HOLD SAVE VALUES 0 Not assigned by this field 1 Internal Music 2 External Music 3 RESERVED 4 8 SLT MOH Max Queue Count The maximum...

Page 214: ...4 HOLD SAVE Hunt Type Used to set the Hunt Group type for VM members FLEX4 1 Circular HOLD SAVE VALUES 1 Circular 2 Terminal SMDI Port The Simplified Message Desk Interface SMDI dictates the distribution of VM information Does not need to be programmed Overflow Timer If the timer expires after a call is received in the Group the call will be routed to the Overflow Destination FLEX6 Seconds Range 0...

Page 215: ... 11 NET_REMOTE 3 5 6 Pick up Group Attribute If the Hunt Group type selected is Pick up Group the following items can be customized 1 Press the TRANS PGM button 2 Dial 191 3 Enter the appropriate Hunt Group Number 4 Follow the specific Procedure as listed in the Table PGM 191 DESCRIPTION PROCEDURE COMMENTS Auto Pickup If this value is set to ON and there is ringing at a Hunt member another Hunt me...

Page 216: ...tems can be customized 1 Press the TRANS PGM button 2 Dial 204 3 Follow the specific Procedure as listed in the Table PGM 220 DESCRIPTION PROCEDURE COMMENTS SMDR Local Code Table Designates if the call is recognized as a local call and then can be printed as such The default long distance code is NONE FLEX1 VALUE 5 digits HOLD SAVE ...

Page 217: ...12 Internal Loop and Direct CO LCR 6 M13 Internal Loop and Direct CO and Direct Loop LCR Day Zone Used to set up the LCR settings each day can be grouped up to 3 Zones FLEX2 VALUE Range FLEX1 FLEX7 VALUE2 HOLD SAVE VALUES FLEX1 Monday FLEX2 Tuesday FLEX3 Wednesday FLEX4 Thursday FLEX5 Friday FLEX6 Saturday FLEX7 Sunday Value2 Zone1 3 1 digit Time Zone of Day Zone1 Each time of day Zone1 can use di...

Page 218: ... AM 01 00 00 PM FLEX3 FLEX3 HH HH 4 digits HOLD SAVE VALUES FLEX1 Time Zone1 FLEX2 Time Zone2 FLEX3 Time Zone3 Value2 Time HH HH 4 digits 3 7 2 Leading Digit Table PGM 221 The Leading Digit Table is used to check if digits dialed by the User are LCR Code Admin PGM 221 FLEX2 the digits are converted and a CO line is secured according to the DMT Admin PGM 222 In this program mode the following items...

Page 219: ...n PGM 222 of Day Zone2 Because Day Zone1 has 3 different time zones all three table indices of each time must be selected FLEX3 DMT Index 6 digits Range 00 90 HOLD SAVE DMT Index Day Zone2 Used to set the table index DMT Admin PGM 222 of Day Zone2 Because Day Zone2 has 3 different time zones all three table indices of each time must be selected FLEX4 DMT Index 6 digits Range 00 90 HOLD SAVE DMT In...

Page 220: ... Stream This value is used to add digit stream for User dialed digits refer to Add Position PGM 222 FLEX4 FLEX1 VALUE2 20 digits Range 0 9 HOLD SAVE VALUES CALLBK Pause DND FOR Dial tone detection instead of pause enter FLASH Station Number Billing code Removal Position Used to set the removal position for User dialed digits Some digits will be removed from the designated position up to this amoun...

Page 221: ...ialize Day Zone 2 Changes the index of DMT value for Day Zone2 to the new value FLEX2 VALUE 6 digits Range 00 99 HOLD SAVE VALUES FLEX1 Day Zone1 FLEX2 Day Zone2 FLEX3 Day Zone3 FLEX4 CO Line Group Change FLEX5 ALT Change FLEX6 All LCR Database Initialize Day Zone 3 Changes the index of DMT value for Day Zone3 to the new value FLEX3 VALUE 6 digits Range 00 99 HOLD SAVE VALUES FLEX1 Day Zone1 FLEX2...

Page 222: ... FLEX5 VALUE 6 digits Range 00 99 HOLD SAVE VALUES FLEX1 Day Zone1 FLEX2 Day Zone2 FLEX3 Day Zone3 FLEX4 CO Line Group Change FLEX5 ALT Change FLEX6 All LCR Database Initialize Initialize All LCR Initializes the all LCR Admin data to the default value FLEX6 HOLD SAVE VALUES FLEX1 Day Zone1 FLEX2 Day Zone2 FLEX3 Day Zone3 FLEX4 CO Line Group Change FLEX5 ALT Change FLEX6 All LCR Database Initialize...

Page 223: ...hen only those numbers are denied If there are entries in both tables the allow table is searched at first and if the number is found it is allowed If not found the deny table is searched and if the number is found it is denied If it is not found in either table it is allowed In this program mode the following items can be customized 1 Press the TRANS PGM button 2 Dial 224 3 Follow the specific Pr...

Page 224: ...its NOTE Allow Table C is only used when the COS of the dialed Station is COS8 FLEX5 VALUE refer to Allow Table Range 01 30 Allow Number Max 14 digits Range 0 9 HOLD SAVE Deny Table C Used to check whether the digits dialed by a COS8 Station match with the denied toll pass digits NOTE Deny Table C is only used when the COS of the dialed Station is COS8 FLEX6 VALUE refer to Deny Table Range 01 30 D...

Page 225: ... tables have 20 bins of up to 14 digits In this program mode the following items can be customized 1 Press the TRANS PGM button 2 Dial 225 3 Follow the specific Procedure as listed in the Table below PGM 225 DESCRIPTION PROCEDURE COMMENTS Allow Table Used to check whether the digits dialed by a COS5 and COS6 Station match with the allowed toll pass digits NOTE Allow Table A is only used when the C...

Page 226: ...less of COS can dial the emergency codes in this table In this program mode the following items can be customized 1 Press the TRANS PGM button 2 Dial 226 3 Follow the specific Procedure as listed in the Table below PGM 226 DESCRIPTION PROCEDURE COMMENTS Emergency Service Call Maximum of 10 emergency codes can be programmed Bin Number Range 1 10 VALUE max 14 digits Range 0 9 HOLD SAVE ...

Page 227: ...pecific Procedure as listed in the Table below PGM 227 DESCRIPTION PROCEDURE COMMENTS Authorization Code Table If the dialed Authorization code is verified a CO dial tone will be presented Otherwise an error tone will be heard and access to the group will be denied Stations or Admin programming can enter authorization codes The Administrator can see and change Station passwords no duplicate entrie...

Page 228: ...ber Range FLEX1 FLEX10 6 Follow the specific Procedure as listed in the Table below PGM 228 DESCRIPTION PROCEDURE COMMENTS Station The call will ring at the designated Station 01 Station Number HOLD SAVE Hunt Group The call will ring at the designated member Station in the Group 02 Hunt Group Number HOLD SAVE VMIB Announcement The designated VMIB announcement will be played to the caller 03 VMIB A...

Page 229: ...onference Room The call will be routed to the Conference Room 10 Conference Room Number HOLD SAVE 3 9 3 Executive Secretary Table PGM 229 In this program mode the following items can be customized 1 Press the TRANS PGM button 2 Dial 229 3 Follow the specific Procedure as listed in the Table below PGM 229 DESCRIPTION PROCEDURE COMMENTS Executive Secretary Table When the Executive Station designated...

Page 230: ...able FLEX1 VALUE2 Zone Range 220 2499 HOLD SAVE VALUE F1 Zone F2 Station F3 Toll Check F4 Authorization Check Station Range to Access Zone The accessibility of System Speed zones can be assigned to each Station NOTE When there are too many Stations to view scroll data using the volume up down keys FLEX2 VALUE2 Station Number Range 100 157 HOLD SAVE VALUE F1 Zone F2 Station F3 Toll Check F4 Authori...

Page 231: ...TBL TUE D 09 00 N 17 00 W WEEKLY TBL WED D 09 00 N 17 00 W WEEKLY TBL THU D 09 00 N 17 00 W WEEKLY TBL FRI D 09 00 N W 17 00 WEEKLY TBL SAT D N W 00 00 WEEKLY TBL SUN D N W 00 00 In this program mode the following items can be customized 1 Press the TRANS PGM button 2 Dial 233 3 Follow the specific Procedure as listed in the Table below PGM 233 DESCRIPTION PROCEDURE COMMENTS Weekly Time Table Use ...

Page 232: ...tween the LDK and the external VM device VALUE Range 1 9 refer to Table VALUE2 Range 1 2 refer to VALUES Prefix Suffix Code Up to 12 digits HOLD SAVE VALUES 1 PREFIX 2 SUFFIX VOICE MAIL DEFAULT TABLE DIGIT ITEM VALUE DEFAULT REMARK 1 VM Table 1 Prefix P Suffix Put Mail 2 VM Table 2 Prefix P Suffix Get Mail 3 VM Table 3 Prefix P 3P Suffix Busy Table 4 VM Table 4 Prefix P 4P Suffix No Answer Table 5...

Page 233: ...IB RESERV SLIB RX Gain 1 SLIB DKT 00 63 32 2 SLIB SLT 00 63 32 3 SLIB RESERV 00 63 4 SLIB RESERV 00 63 5 SLIB ACO 00 63 32 6 SLIB RESERV 00 63 7 SLIB RESERV 8 SLIB VMIB 00 63 40 9 SLIB DTMF 00 63 28 10 SLIB TONE 00 63 38 11 SLIB MUSIC1 00 63 40 12 SLIB MUSIC2 00 63 40 400 13 SLIB RESERV ACOB RX Gain 1 ACOB DKT 00 63 28 2 ACOB SLT 00 63 32 3 ACOB RESERV 00 63 4 ACOB RESERV 00 63 5 ACOB ACO 00 63 36...

Page 234: ... 63 28 6 EXT RESERV 00 63 7 EXT RESERV 8 EXT VMIB 00 63 37 9 EXT MUSIC1 00 63 37 10 EXT MUSIC2 00 63 37 409 11 EXT RESERV 00 63 37 CPT Gain 1 CPT ACO 00 63 15 2 CPT RESERV 00 63 410 3 CPT RESERV MODEM Gain 1 MODEM ACO 00 63 20 2 MODEM RESERV 00 63 411 3 MODEM RESERV Short SLIB Gain 1 Short ACO 00 63 32 412 2 Long ACO 00 63 32 SAF Only Long Gain 1 Short ACO 00 63 40 413 2 Long ACO 00 63 40 SAF Only...

Page 235: ...ts 0350 0440 Differential Ring Frequency 1 Ring 1 4 digits 1000 1020 2 Ring 2 4 digits 0890 0910 3 Ring 3 4 digits 1260 1280 421 4 Ring 4 4 digits 0800 0820 Distinct Ring Frequency 1 Ring 1 4 digits 0480 0000 2 Ring 2 4 digits 0400 0000 3 Ring 3 4 digits 0620 0000 422 4 Ring 4 4 digits 0770 0000 423 ACNR Tone Cadence 1 Ring Back Tone 0 255 050 100 2 Busy Tone 0 255 025 025 3 Error Tone 0 255 012 0...

Page 236: ...ization PGM140 PGM141 GM142 PGM143 PGM144 4 System Feature Database Initialization PGM160 PGM177 PGM108 5 Station Group Database Initialization PGM190 PGM191 7 Reserved None Reserved 8 System Timer Database Initialization PGM180 PGM182 9 Toll Table Database Initialization PGM224 PGM225 10 LCR Database Initialization PGM220 PGM222 11 Tables Initialization PGM227 PGM229 PGM232 PGM229 12 Flexible But...

Page 237: ...eature Database Print 5 Station Group Database Print 7 System Timer Database Print 8 Toll Table Database Print 9 LCR Database Print 10 Other Tables Print 11 Nation Specific Database Print 12 Flexible Button Program Print STN_R 14 All Database Print 15 LCD Message Print 1 Language 00 12 Nation Specific 00 ENG 01 ITA 02 FIN 03 DUT 04 SWE 05 DAN 06 NOR 07 HUN 08 GER 09 FRE 10 POR 11 SPA 12 KOR 2 Stat...

Page 238: ...ccount Code Enter SLT 551 Flash Command to CO Line SLT 552 Last Number Redial SLT 553 DND Toggle ON OFF SLT 554 Call Forward SLT 555 Speed Dial Programming SLT 556 Message Wait Callback Enable SLT 557 Message Wait Callback Return SLT 558 Speed Dial Access SLT 559 Cancel DND FWD Pre MSG SLT 560 SLT Hold SLT 561 Forced Log In 562 Forced Log Out 563 Programming Mode Enter Code SLT 564 ACD Route 565 A...

Page 239: ... Keyset 22 Station COS Restore 23 Walking COS Keyset 31 Authorization Code Registration 32 Authorization Code Change 33 Registration Mobile Extension Not Supported 34 Active Mobile Extension Not Supported 41 Wake up Time Registration One time Continuous 42 Wake Up Time Cancel 43 Activate Conference Room 44 Deactivate Conference Room 51 Pre selected MSG Activation 52 Set Custom Message 61 Record VM...

Page 240: ... All Hourly System Attendant 0127 Print H W Usage System Attendant 0128 Print CO Summary System Attendant 0129 Print CO Hourly System Attendant 021 Station COS Down COS 7 Attendant 022 Station COS Restore Attendant 031 Authorization Code Cancel System Attendant 041 System Date Time Setting Attendant 042 Wake Up Time Registration One Time Continuous Attendant 043 Wake Up Time Cancel System Attendan...

Page 241: ...ment Attendant 57 Call Log Display 61 Record VMIB User Greeting 64 Listen VMIB Station Status 66 Erase VMIB User Greeting 71 LCD Display Mode English Domestic Language 73 Background Music 74 Station User Name Registration 76 Headset Ring Mode 80 Account Code Activation 83 ICM Hold BTN Assignment 84 LOOP BTN Assignment 85 Camp On BTN Assignment 86 INTRUSION BTN Assignment System Attendant 87 UCD DN...

Page 242: ...e 120 ICM Tenancy Group 121 Preset Call Forward 122 Hot Warm Line Selection 124 SMDR Account Group 125 Copy DSS Button 126 Station IP List 130 Display Stations by COS 131 Display Stations by CO Line Group Access STATION DATABASE PROGRAM 140 CO Service Type 141 CO Line Attribute I 142 CO Line Attribute II 144 CO Ring Assignment 145 CO Ring Assignment Display CO LINE BASE PROGRAM 147 CO CID Setting ...

Page 243: ... Deny B Entry no 01 30 225 Canned Toll Table Allow Entry no 01 10 Canned Toll Table Deny Entry no 01 10 226 Emergency Code Table 227 Authorization Code Table 228 Customer Call Routing 229 Executive Secretary Table 232 System Speed Zone 233 Weekly Time Table 234 Voice Mail Dialing Table TABLES 400 DTIB Rx Gain Control 401 SLIB Rx Gain Control 404 ACOB Rx Gain Control 407 VMIB Rx Gain Control 408 DT...

Page 244: ... LCOB3 33 VMIU AAFU 64 65 NOTE Slot 9 can not be changed LOGICAL SLOT ASSIGNMENT PGM FLEX ITEM DEFAULT REMARK 1 COL Board 2 STA Board Refer to NOTE 103 3 VMIB Board Not Assigned NOTE If the DIP Switch of the manual board detection DIP Switch 4 is ON the System will detect the logical slot assignment in sequence and increase the order automatically If the DIP Switch 4 is OFF the logical slot assign...

Page 245: ...9 7 SMDR Account Code Enter 550 550 550 550 50 550 50 550 SLT 8 Flash Command to CO Line 551 551 551 551 51 551 51 551 SLT 9 Last Number Redial 552 552 552 552 52 552 52 552 SLT 10 DND Toggle ON OFF 553 553 553 553 53 553 53 553 SLT 11 Call Forward 554 554 554 554 54 554 54 554 SLT 12 Speed dial Programming 555 555 555 40 55 555 55 555 SLT 13 Message Wait Callback Enable 556 556 556 566 56 556 56 ...

Page 246: ...Access 8xx 8xx 8xx 4xx 8xx 8xx 8xx 8xx 88xx 88xx 88xx 48xx 88xx 88xx 88xx 88xx 9 Tie Routing Access 10 Retrieve Held CO Line 8 8 8 4 8 8 8 8 11 Retrieve Held Individual CO Line 8 xx 8 xx 8 xx 4 xx 8 xx 8 xx 8 xx 8 xx 12 Access CO Line in the 1st Available CO Line Group 9 9 9 1 0 9 9 0 13 Attendant Call 0 0 0 0 9 0 0 9 14 1st Door Open 1 1 1 1 1 1 1 1 15 2nd Door Open 2 2 2 2 2 2 2 2 16 3rd Door Op...

Page 247: ...FLEX ITEM RANGE DEFAULT REMARK 1 Auto Speaker Selection ON OFF ON Access CO Line or make DSS call 2 Call Forward ON OFF ON Forward incoming call 3 DND ON OFF ON Denies incoming calls 4 Data Line Security ON OFF OFF Prohibits Camp On and Override when line is busy 5 Howling Tone to SLT ON OFF ON Noisy Error tone when continuous off hook without activity 6 ICM Box Signaling ON OFF OFF Determines rec...

Page 248: ...r disconnects call when timer expires 4 Individual CO Line Access ENABLE DISABLE ENABLE Determines use of a Code for dialing Individual CO Line Access 5 CO Line Queuing ENABLE DISABLE ENABLE CO Line Callback to Station when outgoing line is busy 6 CO PGM ENABLE DISABLE DISABLE Program a Flexible Button to access a CO Line 7 Priority Line Answer ENABLE DISABLE ENABLE Determines incoming call priori...

Page 249: ...ABLE Determines if MON button can be used for group listening while on a call 4 Override Privilege ENABLE DISABLE DISABLE Determines if Stations can override busy System calls 5 SMDR Hidden Dialed Digits ENABLE DISABLE DISABLE Determines if SMDR will record dialed numbers 6 Voice Over ENABLE DISABLE DISABLE Determines if a Station can alternate between ICM and a current call 7 Warm Line HOT WARM W...

Page 250: ...oup Button 1 8 CO Line Group access 04 LOOP Button 05 STA xxx Button Station No Station No access 06 STA PGM Button 11 99 Station Programming code 0 44 07 STA SPEED xxx Button Station Speed Bin No Speed Bin access 08 SYS SPEED XXXX Button Station Speed Bin No System Speed Bin access 09 FLEX Number Button Numbering Plan Code 115 11 Hunt Group button Hunt Group No Hunt Group access Station Base Prog...

Page 251: ...O Access Group 1 8 CO Service Type 1 CO Type 1 Normal DISA Sub Attribute DISA Service ON ON OFF OFF 140 2 DISA VMIB Announcement 00 70 00 Not Assigned CO Line Attributes I 1 9 1 CO Line Group Assignment 0 9 1 Each CO Line must be assigned to a CO Line Group according to COS and CO Type NOTE 00 Private Group Group 9 2 CO Line COS 1 5 1 3 DISA Account Code ON OFF OFF Incoming caller must enter an Ac...

Page 252: ...ce 12 CO Flash Timer 000 300 050 Determines CO Line Flash length 10msec base 13 Open Loop Detect Timer 0 20 0 Determines CO Open Loop length 100msec base 14 Line Length LONG SHORT SHORT SAF Only 15 DISA Answer Timer 1 9 5 Determines the length before System answers DISA calls India CIS Only 16 DISA Delay Timer 1 9 2 Determines the length of time before the call is connected following answer of a D...

Page 253: ... OUS Determines if ICM dial tone is Continuous or Discontinuous 6 CO Dial Tone Detect ON OFF OFF Determines if System will use CPT to detect dial tone instead of pulse timer 7 External Night Ring ON OFF OFF Determines if UNA service is activated on incoming calls 8 Hold Preference SYSTEM EXECUTIV E SYSTEM Determines if System or Exclusive Hold is preferred for use 9 Multi Line Conference ON OFF ON...

Page 254: ... ON OFF ON Determines if calls are protected from Station Override Privilege Admin 113 FLEX4 6 Privacy Warning Tone ON OFF ON Determines if Privacy Warning Tone is heard when call is overridden 7 Single Ring for CO Call YES NO NO ICM Ring cadence 1sec ON 4sec OFF CO Ring cadence 0 4sec ON 0 2sec OFF 0 4sec ON 4sec OFF If set to YES ring cadences will be switched 9 ACD Print Enable ON OFF OFF Deter...

Page 255: ...e 2 Alarm contact Type CLOSE OPEN CLOSE 3 Alarm Mode ALARM BELL ALARM 163 4 Alarm Signal Mode RPT ONCE RPT Determines if Alarm is set to Repeat or to ring Once 164 1 5 Attendant Assignment STA No System Attendant Station 101 Main Attendants Not Assigned Up to 5 total Attendants 1 System 4 Main Attendants Auto Attendant 1 Auto Attendant Usage ON OFF OFF Determines if Auto Attendant is used 165 2 Au...

Page 256: ... No Answer when the initial Destination returns an error Tone Attendant Hunt 7 Reroute No Answer Destination FLEX1 FLEX3 FLEX1 Determines if call is rerouted to another No Answer Destination on No Answer when the initial Destination does not answer Tone Attendant Hunt 1 First Contact 1 3 168 2 Second Contact 1 3 1 LBC Station Number 2 RESERVED 3 Extension 1 1 LCD Time Display Mode 12H 24H 12H 12H ...

Page 257: ...k ON OFF OFF 174 4 LPP 001 199 060 1 Off Line SMDR Statistics Print 2 Admin Data When Admin 451 is used 3 Traffic Print Traffic Analysis print 4 SMDI Print 5 Call Info Print 6 On Line SMDR Print 7 Trace Print 8 Debug Print COM1 01 9 PC_ Admin NET_PCA DM PC_ Admin connection 10 PC_ Attendant NET_PCA TD PC_ Attendant connection 11 CTI NET_CTI CTI connection 175 12 Remote_ Diagnostic 01 11 NET_REM OT...

Page 258: ...tates Dollar 10 SMDR Cost Per Use Pulse 6 Digits Call cost unit per cost metering pulse sent from Central Office 11 SMDR Fraction 0 5 0 Determines decimal position of cost per unit pulse 12 SMDR Start Timer 0 250 0 Determines value for measuring outgoing call SMDR 13 SMDR Hidden Digit RIGHT LE FT RIGHT RIGHT 12345 LEFT 67890 14 SMDR Long Distance Codes FLEX FLEX1 FLEX5 0 Max 5 SMDR Long Distance A...

Page 259: ...on before ACNR is activated 9 ACNR No Answer Timer 10 50 2 Digits 30 Sec Determines the amount of time on No Answer before call is disconnected 10 ACNR Pause Timer 005 300 3 Digits 005 Sec Determines the amount of time delay exists before ACNR is activated 11 ACNR Retry Counter 01 30 10 Determines the amount of time System will retry before ACNR is canceled 12 ACNR No Tone Retry Counter 1 9 1 Digi...

Page 260: ...imer 01 20 2 Digits 05 Sec Determines time delay allowed between dialed digits before returning an error tone 9 MSG Wait Reminder Tone Timer 00 60 2 Digits 00 Min Determines time delay between repeated Message Wait reminder tones 10 Paging Timeout Timer 000 255 3 Digits 000 Sec Determines time allowed for Paging 11 Pause Timer 1 9 1 Digit 3 Sec Determines time delay between entering a Speed Dial o...

Page 261: ... Determines time delay before releasing an Unsupervised Conference after the host has exited 7 Wake Up Fail ring Timer 00 99 2 Digits 20 Sec Determines time delay before alarm ring will be stopped following Wake Up Fail Ring 8 Warm Line Timer 01 20 2 Digits 05 Sec Determines time delay before line will be returned to an idle state on no action 9 Wink Timer 010 200 3 Digits 010 10ms Determines time...

Page 262: ... 002 Sec Determines time a Station will be maintained in a Busy state after disconnecting a call and placing an outgoing call 10 No Answer Timer 00 99 2 Digits 15 Sec Determines time delay before call is rerouted on No Answer 11 Pilot Hunt ON OFF ON Calls to Hunt Group members will be processed as for the Group 12 Alternative If No Member ON OFF OFF Intercom calls will be dropped CO incoming calls...

Page 263: ... Determines reroute destination when all members are busy 14 Supervisor Timer 000 999 3 digits 030 Sec Displays queued calls on Supervisor s LCD Admin PGM191 FLEX14 15 Supervisor Call Count 00 99 2 Digits 00 Triggers the Supervisor Timer for Queued Call Count 16 ACD Queued Call ON OFF OFF Determines if ACD Queued Calls can be displayed on Supervisor s LCD 17 Maximum Queue Call Count 00 99 99 Deter...

Page 264: ...Determines the Attendant Station 13 Hunt Member Forward Determines if Station will receive Hunt calls 14 Queue Count Display ON OFF ON Determines if the Queue call count will be displayed on the LCD VM Group 1 Wrap Up Timer 002 999 3 Digits 002 Sec Determines time a Station will be maintained in a Busy state after disconnecting a call and placing an outgoing call 2 Put Mail Index 1 4 1 Voice Mail ...

Page 265: ...4 Time Zone2 00 24 220 Time Zone3 00 24 Each day zone can use a different LCR setting and can be grouped in up to three zones Leading Digit Table 000 249 1 LCR Type 1 3 3 Determines LCR Type 2 LCR Code Leading Digit Max 12 Digits Dialed digits matching designated value will be converted and CO Line will be secured according to DMT Admin PGM222 3 Day Zone 1 DMT 6 Digits Determines the Table Index D...

Page 266: ...T of Day Zone1 6 Digits Determines the new DMT Index value of Day Zone1 2 DMT of Day Zone2 6 Digits Determines the new DMT Index value of Day Zone2 3 DMT of Day Zone3 6 Digits Determines the new DMT Index value of Day Zone3 4 CO Group Initialization 0 8 Determines the new DMT Index value of all CO Line Groups 5 Alternative Index Initialization 0 99 Determines the new DMT Index value of the Alterna...

Page 267: ...ed Zone 01 10 1 Speed Bin Range in Zone 2200 2499 Max 10 System Speed Zones Admin PGM232 FLEX2 2 Station Range STA No 10 57 Designates System Speed Zones assigned to a Station 3 Toll Checking ON OFF ON Toll Check Admin PGM232 FLEX4 232 4 Authorization Check Determines if Account Code Admin PGM232 FLEX5 access will be checked Weekly Time Table 1 7 1 Day Start Time 0900 2 Night Start Time 1800 233 3...

Page 268: ...8 2 ACOB SLT 00 63 32 3 ACOB RESERV 00 63 27 4 ACOB RESERV 00 63 26 5 ACOB ACO 00 63 36 6 ACOB RESERV 00 63 7 ACOB RESERV 8 ACOB VMIB 00 63 37 9 ACOB DTMF 00 63 37 10 ACOB TONE 00 63 37 11 ACOB MUSIC1 00 63 37 12 ACOB MUSIC2 00 63 13 ACOB RESERV 404 14 ACOB MODEM 00 63 37 VMIB RX Gain 1 VMIB DKT 00 63 21 2 VMIB SLT 00 63 21 3 VMIB RESERV 00 63 21 4 VMIB RESERV 00 63 26 5 VMIB ACO 00 63 23 6 VMIB R...

Page 269: ... 63 40 SAF Only Far SLIB Gain 1 Short ACO 00 63 44 414 2 Long ACO 00 63 44 SAF Only Short ACO Gain 1 Short SLIB 00 63 37 2 Long SLIB Gain 00 63 46 415 3 Far SLIB 00 63 50 SAF Only Long ACO Gain 1 Short SLIB 00 63 39 2 Long SLIB 00 63 45 416 3 Far SLIB 00 63 51 SAF Only System Tone Frequency 1 Dial Tone 0425 0000 2 Ring Back Tone RBT 0425 0000 3 Busy Tone 0425 0000 4 Error Tone 0620 0000 420 5 Dumm...

Page 270: ... Initialization PGM105 107 2 Station Database Initialization PGM110 114 116 119 121 124 179 3 CO Line Database PGM 140 144 4 System Feature Database Initialization PGM108 160 177 5 Station Group Database Initialization PGM190 191 7 Reserved 8 System Timer Database Initialization PGM180 182 9 Toll Table Database Initialization PGM224 225 10 LCR Database Initialization PGM220 222 11 Tables Initializ...

Page 271: ...eature Database Print 5 Station Group Database Print 7 System Timer Database Print 8 Toll Table Database Print 9 LCR Database Print 10 Other Tables Print 11 Nation Specific Database Print 12 Flexible Button Program Print STN R 14 All Database Print 15 LCD Message Print 1 Language 00 12 Nation Specific 00 ENG 01 ITA 02 FIN 03 DUT 04 SWE 05 DAN 06 NOR 07 HUN 08 GER 09 FRE 10 POR 11 SPA 12 KOR 2 Stat...

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