72
APPENDIX D
REPAIR AND RETURN POLICIES
If the product has a mal-function, please call Laversab’s customer service department:
(281) 325-8300 or fax (281) 325-8399 or e-mail [email protected] for assistance. Please
be prepared to provide the serial number of the unit and nature of the mal-function. It
may be possible to rectify certain mal-functions without returning the product.
If it is necessary to return the product for repair, or if the product needs to be sent in for
routine calibration, a Return Material Authorization (RMA) number
must
be obtained
from Laversab and must be noted on the shipping documents. The shipping documents
must also include the following:
a.
Your company name and return shipping address
b.
Telephone number and contact person
c.
Full description of any problems with the product
d.
Return shipping instructions along with your shipping account number
Please ensure that the product is packed in a suitable shipping carton with adequate foam-
packing. If a suitable foam-packed shipping carton is not available, please contact
Laversab to arrange for suitable packing materials. Laversab will not be responsible for
damage to the product due to improper or inadequate packaging.
!!! WARNING !!!
If a product is shipped without adequate packaging,
ALL WARRANTIES
will be
VOID
!!
Ship product to:
LAVERSAB, INC.
505 GILLINGHAM LANE.
SUGAR LAND, TX 77478
USA
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