LaCie 5big Backup Server
Troubleshooting
Configuration Guide
page 61
Problem
Question
Solution
The system is not
recognized by the
computer.
Does your computer’s configuration
meet the minimum system require-
ments?
Check section
1.3. Minimum Workstation Operating System Requirements
for more information.
Is the system’s power supply connected
and is the blue light on the front of the
drive on?
Make sure:
✦
That the power supply is properly connected (see section
2.1. Turning
On the 5big Backup Server
for details).
✦
That the system has been powered on by pushing the LED button on
the front of the device.
✦
That the electrical outlet hosting the 5big Backup Server power sup-
ply has a sufficient supply of power.
Is the blue light on the front of the
device flickering?
If the blue LED on the face of the 5big Backup Server is flickering or will
not turn on, the power supply may be defective. Please contact your LaCie
reseller or LaCie Customer Support.
Did you follow the correct installation
steps?
5big Backup Server
- Review the installation steps (
2.2. Connecting the
Ethernet Cable
).
Workstation
- Connect your workstation the network (using either a wired
or a wireless connection), and make sure the workstation is on the same
logical network as 5big Backup Server.
Are both ends of the Ethernet cable
firmly connected?
✦
Disconnect the Ethernet cable on both ends, wait 10 seconds and
then reconnect.
✦
Ensure that the interface connectors are properly aligned and the
Ethernet cable correctly oriented.
✦
Check that the Ethernet connectors are straight and fully seated in
the Ethernet ports.
✦
Make sure that you use the Ethernet cord provided in the 5big Back-
up Server box.
The system does
not appear on the
network.
Is your network DHCP enabled?
The 5big Backup Server is compatible with a network that includes a
DHCP server.
A user does not
have access to
the LaCie 5big
Backup Server.
Has the administrator created an ac-
count for the user?
In order for a user to access the LaCie 5big Backup Server, two conditions
must be met:
1) the administrator must create and register the user with the appropriate
privileges;
2) the LaCie 5big Backup Server must be connected to the same network
via Ethernet.
continued on the next page>>
