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SOFTWARE
The scanner window does not open.
Be certain the software has been installed as described in
Installing
Scanner Software
.
The scanner does not appear as a choice on the Photoshop File, Import menu
as expected.
Quit Photoshop. Run the installation program again, and click Repair.
Try again to reach the scanner software.
If the same problem occurs, quit Photoshop. Run the installation pro-
gram, but this time click Remove. Run the installation program again,
which will reinstall the scanner software. Try again to reach the scanner
software.
The scanner software does not work properly the first time you try it on a PC-
compatible, and you are using the SCSI connection.
Be certain that you have installed the Windows ASPI files that accom-
pany your ASPI compliant SCSI host adapter. The scanner software will
not work properly unless these files have been installed. This software is
intended for use with applications that are ASPI compliant for Win-
dows, and not for use with applications that are ASPI compliant for
other operating platforms.
IMAGE
You are scanning multiple selected images, and the results of color balancing
are not as expected for each image.
Refer to the section
Working with Multiple Selected Images
for an
explanation of the effect of color balancing when scanning multiple
selected images.
