WEAK/BAD BATTERY
The UPS automatically tests the battery’s condition. If the battery is weak, bad
or disconnected, the Weak/Bad Battery icon will illuminate and the Battery Ca-
pacity Bar Graph will turn off, the LCD screen will display error code E06 and
the audible alarm will sound three beeps every five minutes until the battery is
either reconnected or replaced. This alarm will be repeated until the batteries
pass a self-test. It is recommended that the UPS be allowed to charge over-
night before performing a battery test to confirm a Weak/Bad Battery condition.
OVERLOAD
When the amount of load attached to the UPS exceeds its power rating, the
Overload icon will illuminate, the LCD screen will display error code E02 and
the audible alarm will sound continuously (AC and Battery modes). This alarm
will remain on until the excess load is removed or the UPS’s self protection cir-
cuit shuts the UPS down.
To clear the overload alarm when the UPS has shutdown requires that the UPS
perform a battery test. First remove part of the load, then turn the UPS on, the
Overload icon and the audible alarm will be on. Second either use the Test
Button or unplug the input power cord to perform the battery test.
UPS FAULT
When the UPS detects an internal fault, the Fault icon will illuminate and an
error code will be displayed on the LCD screen, the audible alarm will sound
continuously and the output will be turned off. The fault condition, in some in-
stances, may be cleared by turning the UPS off and then on. If the fault condi-
tion does not clear the UPS must be sent in for service.
See the Troubleshooting section.
IF THE UPS REQUIRES SERVICE
Use the Troubleshooting section to identify and solve simple problems. Verify
there are no tripped circuit breakers and that the batteries are good. If you need
to contact Juice Goose for service or assistance, do so using the information in
this manual or www.juicegoose.com. In order to receive the best, prompt ser-
vice have the following information available:
a) Personal (and Company) contact name and address.
b) Reseller and purchase date.
c) The model and serial number.
e) Description of the issue.
f) Photo image of the front panel display can be valuable.
g) Description of the powered equipment including wattage ratings.
A technician will help identify and work to resolve the issue. If the unit requires
factory service you will be issued a Return Authorization (RA) Number.
If the unit is under warranty, the repairs will be done at no charge. Otherwise
there will be a charge for shipping and repair.
Pack the unit in its original packaging. If the original packaging is not
available, ask a Juice Goose representative about shipping instructions. It
is important to pack the unit properly in order to avoid damage. Never use
styrofoam or similar beads for a packing material. Mark the RA Number
on the outside of the packaging.
