Jason International, Inc. •
501.771.4477
Page 16 of 18
Customer Service : 800.255.5766
Copyright © 2014 Jason International.
TROUBLE SHOOTING GUIDE
If you believe the unit to be within the warranty period, you must contact
Jason Customer Service: 1-800-255-5766
with the
bath’s Product and Serial numbers
before work is started.
ALL WARRANTY REPAIRS MUST BE AUTHORIZED BY JASON BEFORE WORK IS STARTED.
FOR SERVICE, ALWAYS CONTACT YOUR DEALER OR AUTHORIZED SERVICE CENTER
WARNING: Always turn off power at the mail electrical service panel when servicing the bath.
MICROSILK
®
PUMP SYSTEM
SYMPTOMS
POSSIBLE CAUSES
RECOMMENDED ACTION
MicroSilk system fails
to operate.
a) No power to the MicroSilk unit.
b) Motor is not plugged in.
a) Reset circuit breakers and GFCI if tripped. Check
fuses and replace if bad.
Check voltage at motor when control is on. If no
voltage, the control is defective. If voltage is pres-
ent, motor is defective.
b) Make sure plug is fully inserted into the outlet.
Pump operates, but no
Micro-bubbles are injected
into water.
a) Venturi clogged.
b) Float valve not operating
a) Refer to installer/dealer.
b) Refer to installer/dealer.
Pump operates, but water
is not being pumped.
a) Suction or discharge blocked.
b) Suction air leak.
(System usually
surges.)
a) Remove obstruction.
b) Make sure connection is tight on suction side
of the pump.
Pump does not manually
shut off.
a) Digital or Touch Control defec-
tive.
a) Refer to installer / dealer.
Pump shuts off by itself,
or before set time elaps-
es.
a) Pump motor overheated and
thermal protection device deacti-
vated motor.
(Possibly low voltage.)
b) GFCI tripped.
c) Water level fell below recom-
mended level. (Digital Control)
a) Make sure motor air cooling vents are not blocked,
clear and allow motor to cool down.
(Check service &
wire size.)
b) Refer to Jason Customer Service.
c) Fill to recommended level. (4” above jet)
Pump does not turn off after
set time elapses.
a) Wiring error or control problem.
a) Refer to installer / dealer.
Pump will not turn off when
water is drained from the
bath.
a) Water level sensor defective.
a) Refer to installer / dealer
Pump leaks at shaft.
a) Damaged or defective shaft seal.
a) Refer to installer / dealer.
LED Light will not operate
a) LED light is loose in the socket.
b) LED cable disconnected.
a) Access LED light and assure that it is properly
installed in
the socket
b) Verify correct cable connections.
