Quality Setting ...................................................................................................................... 28
Measurement Units .............................................................................................................. 28
Chapter 2
Nomenclature
Product components
............................................................................................................. 29
General troubleshooting
...................................................................................................... 33
Error messages
......................................................................................................................... 33
Chapter 3
Troubleshooting & Testing
Control Center software errors
....................................................................................... 34
Keypad error codes
................................................................................................................. 36
Legend ..................................................................................................................................... 36
Power problems
........................................................................................................................ 37
Communications
..................................................................................................................... 37
The FlexJet won’t respond to the computer ................................................................. 37
Serial communication
........................................................................................................... 37
Common problems
................................................................................................................ 38
Paper problems
........................................................................................................................ 42
Regular or intermittent paper tearing ............................................................................. 42
Media tracking ....................................................................................................................... 43
Print quality problems
.......................................................................................................... 44
Line quality ............................................................................................................................. 44
Dirty or damaged cartridge ............................................................................................... 45
Cartridge calibration ........................................................................................................... 46
Calibration overview ........................................................................................................... 46
Cartridge alignment ............................................................................................................. 46
Adjusting the cartridge alignment value .......................................................................... 47
Motion adjustment ............................................................................................................... 48
Frame gap
................................................................................................................................... 48
Unexplained frame gaps ...................................................................................................... 49
Ink cartridge stall problems ............................................................................................... 50
Noisy carriage movement
................................................................................................... 50
Mechanical, electrical, and electronic diagnostics
.................................................... 51
No power to the FlexJet .................................................................................................... 51
Electrical problems ............................................................................................................... 52
Troubleshooting sensors .................................................................................................. 52
General mechanical / electrical issues ............................................................................. 53
Simple electrical diagnostics test
: ........................................................................... 54
Motor problems ................................................................................................................... 54
Testing a motor ..................................................................................................................... 54
Logic board assembly troubleshooting ............................................................................ 55
Logic board troubleshooting steps (Revision 2) ............................................................ 56
Service & support
.................................................................................................................... 58
Getting help
............................................................................................................................... 58
Customer service
.................................................................................................................... 59
Chapter 4
Repair Procedures
Maintenance procedures
...................................................................................................... 61
Repair procedures
................................................................................................................... 61
Requesting service
.................................................................................................................. 62
Summary of Contents for FlexJet
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