Intergraph TD-20 Setup, Setup Manual

Page: 64 / 66

Warranty Procedure
Some malfunctioning equipment cannot be repaired in the field, and you must return it to Intergraph for
repair. Follow these steps to obtain a Returned Goods Authorization (RGA) log number and return the
malfunctioning equipment.
1. Determine the serial number of the system. The serial number is located on the white bar code
identification label on the back of the base unit.
2. Call the Intergraph Customer Response Center at 1-800-633-7248, and identify your call to the
operator as a Warranty Call. After giving the operator the serial number of the system, you will be
assigned a RGA log number.
3. Copy and complete the RGA Form on the previous page, entering the RGA log number obtained from
the Customer Response Center. Ensure that the address in the From section is the location to which
you want the equipment to be returned.
4. Place the RGA form in the box containing the equipment. This form must accompany returned
equipment.
5. Secure a Repair Depot address label from the next page to the box containing the equipment.
6. Ship the box containing the equipment to Intergraph.
When the service activity has been completed by Intergraph, the repaired or replaced equipment will be
shipped to the address listed on the RGA Form.
NOTE Parts damaged during shipping and parts not covered by the warranty are liable for repair
charges.