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Getting Telephone Support
If you experience problems with your Intergraph product, or have questions about the
information in this document, you can contact Intergraph for help.
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In the United States, call the Customer Response Center at 1-800-633-7248 between the
hours of 7:00 a.m. and 7:00 p.m. Central Time, Monday through Friday (except
holidays).
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Outside the United States, contact the Intergraph subsidiary or distributor from which you
purchased your Intergraph product.
Have the following information readily available when you call:
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The product’s serial number or your service/CPIN number.
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The product’s name or model number.
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Your name and telephone number.
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A brief description of the question or problem.
Using the Intergraph Bulletin Board Service
Available 24 hours a day, 7 days a week, the Intergraph Bulletin Board Service (IBBS) is an
electronic forum for Intergraph customers to exchange information with Intergraph's technical
and marketing staff, and with other Intergraph customers. You can use the IBBS to get
technical support information, documentation and training information, programs, and
software updates and fixes. The IBBS is also available for you to give suggestions, make
inquiries, and report problems.
To connect to the IBBS:
1. Set your system’s communications protocol for eight (8) data bits, no parity, one (1) stop
bit, and any baud rate up to 14,400.
2. Using a modem, dial the IBBS number, 1-205-730-8786. You can dial 1-205-730-6504 if
you are using a 2,400 baud connection.
Mirror sites are maintained for locations outside the United States. Information on these
sites is available on Intergraph Online, Intergraph’s World Wide Web server.
3. When connected, respond to the login request by keying in your user ID. If you have not
connected before, key in new to create a user ID.
Summary of Contents for TD-20 Setup
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