Terminal User Guide
Page 84
iWL250 User Guide
Copyright© 2019 Ingenico
the terminal will, also, not operate. You should move to an area of good
mobile network signal. If no mobile network is shown on the screen
then you should check that the SIM is installed correctly. You should
refer to the section entitled
SIM Card Installation
for further details. If
the problem persists you should contact the terminal Helpdesk.
•
Bluetooth terminals require either a telephone line or LAN in order to
operate. You should check that the base unit is connected correctly
and that the telephone line or LAN are working correctly. You should
refer to the sections entitled
Terminal Base Overview
and
PSTN
Connectivity
for further details. If the problem persists you should
contact the terminal Helpdesk. If there is a problem with the telephone
line or internet connection you should contact your telecommunications
supplier.
Q
My totals on the Z Balance and Banking reports do not match, what do I do?
•
The Z Balance report totals give you a total of all transactions done
across all acquirers. The Banking report totals give you the total for
each acquirer. You should try to add up all the individual totals across
all acquirers on the Banking to try to reconcile with the Z Balance total.
The current session totals on the Banking shows all transactions for
that session - if you perform the Z Balance and Banking at the same
time every trading day this should match the totals on the Z Balance.
If you still cannot match the totals you should contact the terminal
Helpdesk. Please ensure that you have all relevant reports with you
when you call. It is possible that you will be asked for the proceeding
day’s reports as well.
Q
A number of contactless transactions prompt that the card should be inserted or
swiped, is this normal?
•
It is routine that a contactless card will require a further security check
occasionally. If the card is used for a lot of contactless transactions
then this should be expected.
Q
I am unable to take contactless transactions, am I doing something incorrectly?
•
The contactless option will only become active when the transaction
amount is under the contactless limit (e.g. £30.00).
•
Not all cards are enabled for contactless transactions, please ensure
that the card presented to terminal is a contactless card, the customer
should contact their card issuer if they are unsure.
•
Ensure that the contactless card is presented to the contactless card
read zone until prompted to remove the card. You can check the card
read by observing the lighting of the contactless status lights - the card
