Terminal User Guide
Page 28
iWL250 User Guide
Copyright© 2019 Ingenico
Dealing with Contactless Card Read Failures
A contactless card read may fail, and the customer will be prompted to re-present
their card.
If the card is removed too soon, before all four contactless status lights are lit;
before the confirmation tone is heard; or before prompted to remove the card, the
card read will fail.
If the card is removed too soon the card read will fail. An alert tone will sound and
the customer will be prompted to re-present the card.
If more than one contactless card is presented to the
contactless card read zone together then the card read will fail.
This may occur if the card is presented in a wallet with other
contactless payment cards, or other contactless cards such as
public transport smart cards. An alert tone will sound and the
customer will be prompted to re-present the card.
In both cases the terminal will continue as per a normal contactless sale
to complete
the transaction.
Printing the Customer Copy (Duplicate)
Only the merchant copy is printed during a contactless transaction. Because the
transaction value is low and fast transaction times are desired, the customer copy
is not printed by default.
If the customer requires a receipt then a customer copy may be printed any time
until another transaction is performed by pressing the
F1
key whilst the idle screen
is displayed. This prints a duplicate of the last transaction taken and is not restricted
to contactless transactions.
For security reasons the full card number is not shown on the
customer copy.
