Terminal User Guide
Page 83
iWL250 User Guide
Copyright© 2019 Ingenico
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Your terminal requires a good mobile network signal in order to
operate, if you are in an area that mobile phones do not operate then
the terminal will, also, not operate. You should move to an area of good
mobile network signal.
•
If you are in an area of good mobile network signal you should try to
turn the terminal off, leave for about 30 seconds and turn the terminal
back on. If the problem persists you should contact the terminal
Helpdesk.
Q
What should I do if my Bluetooth terminal shows a flashing number, or no
number, on the Bluetooth status section of the screen?
•
If the number is flashing ensure that the base unit with the Serial
Number displayed is powered on and in range. If this is the case then
power off the terminal and the base unit. Power back on the base unit
and then place the terminal on that base unit and wait for the Bluetooth
status to update. If the problem persists you should contact the terminal
Helpdesk.
•
If there is no number displayed then power off the terminal and the
base unit. Power back on the base unit and then place the terminal on
that base unit and wait for the Bluetooth status to update. You should
refer to the section entitled
Bluetooth Base Setup
for further details.
If the problem persists you should contact the terminal Helpdesk.
Q
What do I do if the customer has forgotten their PIN code?
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If your acquirer allows it, you can perform a PIN Bypass to bypass the
entry of the PIN code, by pressing the
cancel
key followed promptly by
the
menu key
twice
. If the card allows the PIN Bypass you may find
that the acquirer declines the transaction. Transactions taken by PIN
Bypass are subject to chargebacks so you should make other careful
checks on the card and cardholder as laid out by your acquirer. For
more information on the use of PIN Bypass please contact your
acquirer.
Q
I would like to refer a transaction before I attempt a transaction on the terminal
as I am suspicious?
•
You should contact the authorisation centre and ask for a ‘Code 10
Referral’, this alerts the operator why you are asking for the referral,
without arousing suspicion with the customer.
Q
Every transaction that I take is producing a referral, am I doing something
incorrectly?
•
Mobile terminals require a good mobile network signal in order to
operate, if you are in an area that mobile phones do not operate then
